Downloading a trial version - Adobe Download Assistant queue not showing

At first the download for the trial (for Illustrator) didn't even start and when I went to the solutions, I followed the instruction to simply restart ADA but it gave me the Error 106 that a download was already underway.  Unfortunately, the queue is not showing up when I sign in at all.  Any help would be greatly appreciated.  Thank you.

Unfortunately, I've already been to this page:
Solution 4
Error 106 occurs if you have previously initiated a download and then started a second download of a different trial product before the first download finishes.
Error 105 occurs if you have started to download a product that is already downloading in the ADA queue.
Click OK to dismiss the Error 105 or Error 106 message.
In the Adobe Download Assistant, check the products in your download queue. Click the Resume button if the original download is paused.
The problem is that I cannot see my download queue at all to do anything related to the download.

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