Downloading and installing Indesign

OMG...this is the most pathetic site I have ever seen in my life. NOTHING by problem after problem after problem trying to download and access INdesign. Now trying to get on second computer. Morons on chat can't help. Tell me to do this and that. go away and it doesn't work. Site is slow and you have to sign in about 200 times.
It wouldn't allow me to install Indesign through cloud. They told me to download trial version and sign in. FINALLY got it downloaded. Chat rep said to click on LIcense this Software. When I do, it says I need an internet connect. OMG.  I"m connected.
Do they really want you to purchase this crap, or just annoy you.
I'm so frustrated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[email protected] are you on a managed network?  I would recommend beginning with the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve your current difficulties.

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