Downloading and opening pdf pack

I bought the pack, have a receipt cannot open pdf's cannot download, somewhere it says just start using it but then I get the trial window and this asks me if I want to buy it again, totally stuck! Now I cannot open pdf files.Help?

Hi Dolley,
Welcome!
I do sincerely apologize for the inconvenience. In some cases it takes a bit for the subscription to be created. Have you tried again?
Please let me know as I would really like to assist you.
Kindest regards, Stacy

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