Downloading BT netprotect plus problem

i don't know if anyone else has had this problem?
I've had to re-download the software a few times because computer crashes have forced me to reboot and reset everything on my computer system. Iv'e never had any problems re-downloading the software before, but now when i go to down load it i go through each page, entering the promotional code, clicking download, accepting the terms and conditions and then it gets to a mcafee error page. I really need some help because iI am worried about using the computer with no anti-virus software. So, if anyone can help me I will be very grateful.

eveclothes wrote:
i don't know if anyone else has had this problem?
I've had to re-download the software a few times because computer crashes have forced me to reboot and reset everything on my computer system.
How many times? You may have caused a glitch that could be recording the same PC as indivdual PC's - We iirc can only install it on up to 7 PC's
Have you ran the removal tool between installations - (steps 1&2 only) - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Iv'e never had any problems re-downloading the software before, but now when i go to down load it i go through each page, entering the promotional code,
What promotional code? The serial number should be there automatically during the download as we're customers
clicking download, accepting the terms and conditions and then it gets to a mcafee error page. I really need some help because iI am worried about using the computer with no anti-virus software. So, if anyone can help me I will be very grateful.
Can you confirm you're using this link? - http://bt.custhelp.com/app/answers/detail/a_id/14177/c/346%2C510%2C3998
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Problems downloading Bt netprotect plus

Hi I have just tried downloading BT netprotect plus, its asks me to enter my email address and password which I do, it then asks me to agree to the terms and conditions, which i agree to, but the next page that loads up is blank, with just the Mcafee logo in the top corner. and so I am unable to complete the process of downloading Net protect, any help would be much appreciated thanks !
Solved!
Go to Solution.

I had problems with my McAfee it went rogue in that it stopped me getting on line even when it was switched off so I uninstalled it and downloaded a new one .....not a good idea as it was the new beta one and it doesn't start at boot up, I have to remember to manually switch it on.
Spoke to a nice man from India but he didn't know how to help so it looks like I'm stuck with this beta rubbish for the time being.
If you present McAfee is working I would hold on the new one for a while but then it might be ok on other op systems.
Forester

BT NetProtect Plus Problems

Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident. Thanks

Hi Stuart,
Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
REPLY
Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

Moved Can-t-download-BT-Netprotect-Plus

Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Can-t-download-BT-Netprotect-Plus/td-p/885552
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Thats a very old link, try this page http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27269&s_cid=con_FURL_...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Download BT NetProtect Plus

Hi, I am trying to download the Netprotect Plus software; when I press the 'download BT Netprotect Plus' button it takes me to a new window with the following:
To continue, please return to the previous page using Internet Explorer or Firefox or Chrome
Browser Requirements
Please note that Microsoft Internet Explorer 6.0 (or higher) or Firefox 1.5 (or higher) or Chrome is required to purchase and install McAfee products.
I return to the previous page and it takes me back to the download page and I go round in circles. I have the latest version of Chrome and have tried IE as well but both do the same thing. I have Mcafee on the pc already - is this why? Any ideas please?

Hi Boneyboy and welcome
Have a read of this - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Use it to remove the McAffe version, it should then allow the BT/McAffe version to be installed.
(don't forget to reboot the PC after uninstalling)
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Downloading & installing Netprotect Plus

Hi. Anyone out there able to help me download netprotectplus?
I transferred back to Bt in March and have been trying every few days since then to download netprotect plus.
So, I go to Internet explorer. Type in WWW.BT.com/netprotectplus/download. Then I'm asked for username and password - duly provided. Then I'm told BT option 1 cust blah blah blah please upgrade. That's when the fun starts...............................
I call BT and 'm led to believe that there's a problem with the order and that the team will mark it as closed and raise a new order etc. I should try again in 48 hrs. So I do and the same happens. Every 3 days I'm spending 2 and a half hrs trying to get this resolved.
Is it worth persevering or should I cut my losses and subscribe to a different security package.

Hi YipYap,
Hmm must be a problem with your account set up. I'll get this sorted out for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problems trying to download BT Netprotect Plus sof...

Anyone else getting this message after clicking on Agree to the end user licence?
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.7f7df5c3.1296295463.15538f7

Hi captain666,
We're looking into this and will get back to you as soon as I have some more info for you on this.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can't download BT Netprotect Plus

I'm trying to download Netprotect for my new computer. After I've logged in to My BT I click on the 'Get Netprotect' link and am asked to log in again. I log in again, click on the Get Netprotect link and am asked to log in again and so on ad infinitum. Online Chat failed to come up with a solution. Does anyone know the answer to this problem?

Can't solve your problem but my advice would be don't install BT Netprotect on your computer. It can cause problems and is a resource hog. It also scores poorly on antivirus reviews. Do a search on this forum for BTNetprotect / McAfee to get an idea of the problems. There are plent of better free antivirus on the market such as Microsoft Security Essentials, AVG 2013 Free or Avast Free to name only a few.
EDIT: Before downloading any new antivirus are you sure you don't already have an antivirus program on your computer. If it's a new computer I presume it will have Windows 8 installed. Windows 8 comes with antivirus built in.
See this link
http://www.microsoft.com/en-gb/security/pc-security/windows8.aspx

Problems downloading BT netprotect plus

Hello
I've recently been trying to download BT netprotect plus. All is well and good until I click the download button. It then says Internet Explorer cannot display the webpage. I've tried in both Firefox and IE. I've also temporarily disabled windows firewall and closed down my current anti -malware programme Spy Sweep. I've gone into advanced settings and done this... 'If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.'
Occassionally I get the 'Internet Explorer cannot display the webpage' on other websites, secure and otherwise, and sometimes just reclicking works. I suspect I've got various bits of malware judging by the google redirects and popups. I've cleared all cookies, run a full Spy Sweep scan but I'm still having problems.
Any help or suggestions would be much appreciated, otherwise I may just start using Ceefax instead of the internet.
Thanks
Tim

Hi TimJJenn,
Welcome to the forum. I am sorry to hear you are having problems downgrading Netprotect. If you email me your BT account details, I will get this investigated. My email address can be found by clicking on my profile. Please make sure to include a link to your post.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Netprotect Plus & Windows 8

Is BT Netprotect plus software compatible with Windows 8?

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT NetProtect Plus Windows permission

For the past week or so, every time I boot up my computer, after a couple of minutes Windows tells me I have no anti-virus or anti-spyware. This seems to happen as I start Outlook or Internet Explorer, though that might be a coincidence and it's just a timing thing. Windows gives me the option to start the McAfee software, which I click, then asks if I trust the publisher and want to run the program. I have to go through these steps for both the anti-virus and anti-spyware, then repeat it all again.
I have checked Task Manager immediately after booting into Windows, and always McShield.exe takes a lot of procesor for a minute or so, so it does start when I boot up, then apparently stops again (possibly when it tries to fetch updates?)
Can anyone tell me why this happens and if there is anything I can do to stop it. For one thing, I'm surprised windows doesn't recognise McAfee as a trusted publisher!
I have Windows 7 32-bit if it's relevant.
Update: 2nd August - Today I got the Windows alerts/prompts before starting any programs so I guess it must be a time thing rather than triggered by starting a program. It only seems to happen on my desktop, not my laptop. and I have run a virus scan.

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT NetProtect Plus Firewall Setting Problem

I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.

napper wrote:
I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.
Couple of links here;
http://download.mcafee.com/products/webhelp/4/2057/GUID-BF945446-A022-4C09-96BD-FD0DB7A80CEB.html
https://community.mcafee.com/thread/26401

Problem installing NetProtect Plus

Yesterday I upgraded to Windows 7 from XP on a desktop computer that previously had NetProtect running. After a clean install of the OS I tried to install NetProtect Plus via the "download BT Software" link. I created and logged in to a McAfee account, but when I ran the installer I got the message:
"We're sorry, but there are no programs that you can install from this McAfee account. Please log in with another McAfee account, and try installing again."
Net Protect is still running and updating OK on my netbook which is also running Windows 7, but this was installed before the requirement to register an account with McAfee.
Paul

I have successfully installed BT NetProtect Plus on two Packard Bell computers but when I try the method using a Dell Inspiron running XP the installation stops and informs me:
"McAffe Integrated Security Platform Installer has stopped working"
The details of which are:
Problem Event Name: APPCRASH
Application Name: Install.exe_McAfee Integrated Security Platform Installer
Application Version: 4.5.188.0
Application Timestamp: 4bc8ff5c
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: c000008c
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 1a0c
Additional Information 2: ffa867517e4ef748d61356445c1cd7b8
Additional Information 3: c8be
Additional Information 4: 0521364882d3a5ae8bc8d4ec805303dd
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Need I disable any of the other PC protection software?
Any ideas how I can get the installer to work?

BT Netprotect plus home network problem

I am having real problems with my home network when Netprotect plus is installed, which BT have been unable to resolve.
My network consists of two PCs running XP with service pack 3, a Netgear NAS drive, a laptop with Vista and a home hub 2.
All computers have file sharing set up correctly, no computer names are duplicated, all have the same network name set etc. All devices show up on the network but I cannot read or open files on the different PCs and the laptop. The only device that I can open files on is the NAS drive - which clearly does not have NetProtect plus on; the NAS drive cannot however access my PCs for backing up purposes.
We have tried everything; permitted IPs are all set up correctly but even switching off the firewalls in NetProtect plus makes no difference, nor does removing and reinstalling NetProtect plus. If I remove Netprotect plus from a particular PC then other devices on the network can access that PC perfectly normally - indicating that the problem lies with NetProtect plus.
The only solution would seem to be to move to another antivirus/netprotect programme. But if anyone has any other ideas that would be much appreciated.
Ian

A postscript:
In the end I gave up on Netprotect plus and installed Kaspersky on the main PC, leaving Netprotect plus on the rest of the network. Kaspersky works perfectly. The other machines on the network can read and copy files from the machine running Kaspersky, which is what I needed. The reverse operation does not work, ie I cannot open and read files on the machines running Netprotect, but this does not cause me any problems. Incidentally, BT support were unable to sort out the problem!!

Problem with McAfee NetProtect Plus

Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
Thanks

ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
this is an online av tool that will detect anythign odd and tell you about it, sometimes odd things can mess up your system but if you cant run the online av program after disabling the windows firewall then it would indicate that something has infected your pc or changed various settings so your unable to get av to work, now this can be something benign and possibly get fixed by booting into safe mode (reboot the pc and keep f8 held down untill the boot options screen appears) enter the admin password (default is blank password) and use system restore to roll back to a date before the problem occured.

Downloading BT netprotect plus problem

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