Downloading CC, error code 1

Hi! Trying to download CC, halfway through, keep getting Error code 1.
I do have previous versions of Adobe installed on my laptop, as I previously had CC but with another account name.
suggestions?? thank you.

Hi Kym_md,
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations
Windows :
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\Adobe
Go to creative.adobe.com -> Download Center -> Download Creative Cloud
Let me know if you need any assistance.
Thanks!
Eshant

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