"Downloading Creative Cloud desktop"  -- Makes no progress, "Downloading Creative Cloud desktop"  -- Makes no progress

I am trying to install CreativeCloudSet-Up.exe file, started it up, and for last several hours "Downloading Creative Cloud desktop" bar is moving nowhere.
I am behind firewall. Thanks.

AlexDorfman I would recommend asking your I.T. department to review Creative Cloud for enterprise for information on how to configure the firewall to allow the Creative Cloud Desktop application to download.

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  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • Issue downloading the Creative Cloud Desktop App...

    I can download the installer off of adobe's website without an issue. When I attempt to install the desktop app through the installer however, the installer gets about halfway through and then just disappears with no error code or message. It simply disappears and never finishes installing. I've tried uninstalling and removing all traces of the installer and desktop app before trying to reinstall but it leaves me with the same problem happening again. The very first time, I installed the desktop app successfully, but there was an error with it a few months in and it said the error would likely be resolved by reinstalling. It hasn't worked since then. I am on a late 2012 Macbook Pro Retina on OS 10.8.5.

    Try below steps
    Click on Finder and then hold Command + Shift + G keys on your keypad
    It will open Go to folder window, type  exactly ~/Library and click on Go
    Then open Application Support > Adobe folders
    Trash AAMUpdater and OOBE folders.
    click on finder and hold Command + Shift + G keys on your keypad.
    This time type /Library and click on Go.
    Make sure to remove ~ symbol.
    Then open Application Support > Adobe folders.
    Trash AAMUpdater, Adobe Application manager, OOBE folders.
    Click on Finder and then hold Command + Shift + U keys on your keypad.
    It will open utilities folder.
    Trash Adobe Creative Cloud and Adobe Application Manager folders
    Download and Run CC cleaner tool from below link
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
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  • Creative Cloud Desktop Download Error.

    I cannot install any applications because all I get is this screen:
    I've been through all the suggested troublshooting and nothing works.

    If the document that Mylenium has suggested doesn't work, I suggest you try the following steps and let us know of the result.
    1) Remove Creative Cloud Desktop Application from your machine by going to control panel.
    ( Only do the following steps if you have absolutely no other Adobe applications installed on the machine).
    2) Navigate to C:\Program Files (x86)\Common Files\Adobe and rename the folder to Adobe_old
    3) Navigate to C:\Program Files \Common Files\Adobe and rename it to Adobe _old
    4) Navigate to C:\Users\USERNAME\AppData\Local\Adobe and rename this to Adobe_old.
    Post trying the above, please Download Creative CLoud Desktop Application from this link : Download Adobe Creative Cloud apps | Free Adobe CC trial and try the installation again.
    Oh and yes, do not forget to turn off the Antivirus post installation to make sure your Antivirus is not blocking the application to connect to us.

  • Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

    Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
    System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

    Hello,
    Adobe has brought these new links in this matter:
    Troubleshoot Creative Cloud download and install issues and
    App doesn’t open; progress wheel spins continually
    Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • Error: 1 creative cloud desktop downloading an imac

    Hi, I have a problem downloading creative cloud on my desk, half download I get that you can not error: 1 and not let me download creative cloud on my imac, on my laptop if I could make downloading without any problem, what I can do?, thanks

    Camilo chinchilla please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.  If you can update this discussion with the results it would be appreciated.

  • My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!

    My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!

    Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.

  • We a super fast internet connection, how ever, try to download Adobe creative photoshop for desktop, download is runnig 2 hours (i don`t see any progress

    we a super fast internet connection, how ever, try to download Adobe creative photoshop for desktop, download is runnig 2 hours (i don`t see any progress

    Dear Reader,
    Concerns "any specific error messages " no but i was using firefox
    browser.... and  Chrome no response dind`t work at all!!!
    So if found a tiny measage on pag. 10 in Google.. i heave to use
    Internet Explorer!!!!!!!!!!!!
    Op 14-11-2014 0:24, Jeff A Wright schreef:
    >
          we a super fast internet connection, how ever, try to download
          Adobe creative photoshop for desktop, download is runnig 2 hours
          (i don`t see any progress
    created by Jeff A Wright
    <https://forums.adobe.com/people/JeffAWright> in /Creative Cloud
    Download & Install/ - View the full discussion
    <https://forums.adobe.com/message/6927903#6927903>

  • Problem downloading creative cloud desktop

    I am having a hard time downloading creative cloud desktop it is not progressing. There is a tiny bit of the green bar , but it has not budged past that for the last hour. Help please?

    Moving this discussion to the Creative Cloud Download & Install forum.
    Tracylynn715 which operating system are you using? 
    If you are using Windows please cancel the current installation.  Once the installation is canceled please rename the C:\Program Files\Common Files\Adobe\OOBE folder to OOBE_old.  Once the folder is renamed please try installing the Creative Cloud Desktop application from https://creative.adobe.com/products/creative-cloud.

  • Just downloaded creative cloud.  When I go to desktop app and click on the apps  link the loading icon just spins

    Just downloaded Creative cloud.  Trying to download apps but the loading icon keeps spinning and down not load app choices. When I go to the creative cloud website and click on an a[pp it says it is downloading but it is not.

    Hi Smittythomson,
    Please refer to the help document and threads below where this issue stands resolved:
    1. App doesn’t open | Progress wheel spins continually
    2. Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
    3. Re: Cant see my apps in creative cloud, just a spining wheel (Refer to my 1st post)
    Regards,
    Sheena

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • Why is it so hard to find the download link for the Creative Cloud desktop app?

    So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
    When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
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    http://www.adobe.com/creativecloud/catalog/desktop.html
    Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
    So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

    Same with me here is the link I found and used
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • Hi I am just now downloading Creative Clouds :-) as an upgrade from an old Creative Suite 5.5. Before that I hade a Creative suite 3 etc. Is it necessary that I keep all these old programs etc on my computer to make Creative Clouds work or is it better th

    Hi I am just now downloading Creative Clouds :-) as an upgrade from an old Creative Suite 5.5. Before that I hade a Creative suite 3 etc. Is it necessary that I keep all these old programs etc on my computer to make Creative Clouds work or is it better that I uninstall them? Kind regards, AnnaReet

    It is not necessary to retain the older installations.  YOu might want to consider if you will have any need for them in terms of working with older files, but other than that you can probably uninstall them without missing them.

  • I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

    I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

    Yes, maximum of two activations at any one time.
    Creative Cloud Help | Creative Cloud / Common Questions
    "Can I use the software I download from Creative Cloud on more than one machine?"

  • Creative Cloud is a desktop app so you'll want to download it from your computer.

    Hi,
    I recently tried to update my creative cloud desktop app, which failed. So I uninstalled the app from my system (windows 7 professional). And now I keep getting this error whenver I try to download the creative cloud desktop app. This is really frustrating. The last time around this happened I had to factory restore my system and download the whole apps again. Hope this time around there is a simpler way.
    Cheers !
    Sai

    Please let me know which browser are you using to download the application? Whatever browser you're using, it is recommended to clean the browser's cache and then quit the browser, relaunch it and login with your credentials again to http://creative.adobe.com and then from the download center tab, start downloading the apps.

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