Downloading Creative Cloud files.

Either I'm just missing something or Adobe's really screwed up. I uploaded a couple image files in a test folder on Adobe Creative Cloud. I'd like to download them but it appears that it's possible to download only one at a time. It's hard to believe one can't select many images at once for downloading. Had hoped to upload images to Adobe Cloud as a backup while traveling and then download them once I get home (if I needed to access my backup files), but downloading hundred or thousands of images one at a time would likely take weeks or months .
UPDATE: Just found a couple similar questions, both answered by Adobe that it is indeed only possible to download one image at a time. Unbelievable!

Hello Leon Werdinger,
Yes, you are correct with the information that you have discovered. Currently you can only download one file at a time. I agree with you, that a user should be able to download more than one file at a time. I will send this information as a feature request to our Creative Cloud team for you. I do now know when the feature would be available, but hope to see it become available soon.
Thanks
Scott V

Similar Messages

Downloading InDesign book files from Creative Cloud files

Gang,
I'm working on a project that has me using the Creative Cloud files to store the changes I make. I know I'm not using all of the features, but with my own personal account on two machines and my employers site license on the other, I end up using the browser version of Creative Cloud to upload and download files on my work computer.
When I download a book file (.indb), Creative Cloud and my browser seem to get confused as to what kind of file it is. Creative Cloud asks me and doesn't have an option for InDesign Book. When it downloads, it downloads as a .octet-stream file. I later go to Finder and change the extension to indb and life is good.
Is this a bug or a feature?
Warren BIngham

This is a bug. Will update this thread once it is fixed.

Creative Cloud Files Public Download Bug

When I make a file in my Creative Cloud Files public and downloadable and share the link, the download does not work for other people. I can download the file fine when I am signed in to my account. When the link is shared and someone clicks Actions -> Download, the browser returns the message:
{"message":{"x-request-id":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}
The x's are all hexadecimal characters and are different every time the download is requested. (I omitted them in case they are tied to my file somehow.)
I have found a way around this but it should be fixed since most people won't know what to do. You can download the file by removing the string "access_token=undefined" from the URL.
While experimenting with this, I found a security exploit that allows you to download a publicly shared file even if downloads are disabled by the sharer. Replace the shared URL "https://creative.adobe.com/share/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" with https://d0.creative.adobe.com/api/assets/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" and the file will download.

Ken: I have the same issue. It's highly unprofessional to send a link to a client only for them to say that it doesn't work. Is there any update on this? Or are we to be met with the same wall of silence from Adobe we had after the Creative Cloud Connection fiasco?

Hi I am just now downloading Creative Clouds :-) as an upgrade from an old Creative Suite 5.5. Before that I hade a Creative suite 3 etc. Is it necessary that I keep all these old programs etc on my computer to make Creative Clouds work or is it better th

Hi I am just now downloading Creative Clouds :-) as an upgrade from an old Creative Suite 5.5. Before that I hade a Creative suite 3 etc. Is it necessary that I keep all these old programs etc on my computer to make Creative Clouds work or is it better that I uninstall them? Kind regards, AnnaReet

It is not necessary to retain the older installations. YOu might want to consider if you will have any need for them in terms of working with older files, but other than that you can probably uninstall them without missing them.

Fonts not displaying properly in Creative Cloud files

I just noticed that fonts are not displaying properly in my Creative Cloud files. The strange thing is, they continue to display correctly in files I uploaded prior to release - it's just in files I upload now that the fonts are reverting to some generic display font.
For reference, here is a file uploaded before release:
https://creative.adobe.com/file/7ba1e1dc-993e-4f85-bf2d-7ec4e099929e
And here is the same file uploaded just now:
https://creative.adobe.com/file/82f1ed16-8f8c-45f5-9127-791f08ad9ec9
The display problem also applies to downloads of the newer file as a JPG, PNG or PDF, although the fonts are still present in the downloaded original file. With the older uploaded file, download as PDF is not available (presumably because this was a release feature), but download as JPG and PNG outputs a file with the correct fonts intact.
This is a serious problem, because it makes previews inaccurate as well as making the download feature almost useless. Was it perhaps an unintended side-effect of turning on download as PDF?

On a related topic, here's another Illustrator file with fonts displaying incorrectly, but this time it also has problems with the download links - the options for PNG, JPG and PDF do not appear at all.
https://creative.adobe.com/file/2d6d788d-01e4-488d-90b8-46823f2017e2
This is all very strange, because they did appear in a previous version of this very same file:
https://creative.adobe.com/file/dae50071-9596-44ce-b525-3f52663f8cca
Could it perhaps be related to the strange font behaviour?

My machine crashed on the first download with what appeared to be 90% done, now it is stuck "downloading Creative cloud desktop" at about 10% internet working fine.

My machine crashed at the first attempt to download, now the Adobe installer is stuck at 10% when trying to download Creative Cloud desktop. do I need to purge some files to get it going? iMac 10.6.8 Internet service is fine. Thanks.

Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible. You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

Trying to download creative cloud but it says a copy is already running

I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message

It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree

Trying to download creative cloud

Every time i try downloading creative cloud it pops up error code 205 i have no idea why cany someone please help?

Hi,
Same problem, here is the log file :
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | *******************start of Download****************
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | Going to download the file at d:\temp\{E96D28ED-BA58-4E87-8F48-818DCE234C2C}/applications.xml
06/02/14 21:03:20:292 | [INFO] | | | | | | | 3220 | Preference: Client has set the preference for single stream download
06/02/14 21:03:21:392 | [INFO] | | | | | | | 3532 | **File download complete.**
06/02/14 21:03:21:932 | [INFO] | | | | | | | 5208 | *******************End****************
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | *******************start of Download****************
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_2_6_PDIMPackage_393/mani fest.xml
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | Going to download the file at d:\temp\{FEE4A6CD-D64E-4844-A17E-BA9B8CE39F92}/manifest.xml
06/02/14 21:03:22:212 | [INFO] | | | | | | | 3264 | Preference: Client has set the preference for single stream download
06/02/14 21:03:22:762 | [INFO] | | | | | | | 4872 | **File download complete.**
06/02/14 21:03:23:002 | [INFO] | | | | | | | 3264 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_2_6_PDIMPackage_393//val idation.xml
06/02/14 21:03:23:002 | [INFO] | | | | | | | 3264 | Going to download the file at d:\temp\{FEE4A6CD-D64E-4844-A17E-BA9B8CE39F92}/validation.xml
06/02/14 21:03:23:112 | [INFO] | | | | | | | 3264 | Preference: Client has set the preference for single stream download
06/02/14 21:03:23:442 | [INFO] | | | | | | | 2932 | **File download complete.**
06/02/14 21:03:23:682 | [INFO] | | | | | | | 3264 | The file to be downloaded is http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_2_6_PDIMPackage_393/PDIM.z ip
06/02/14 21:03:23:682 | [INFO] | | | | | | | 3264 | Going to download the file at d:\temp\{FEE4A6CD-D64E-4844-A17E-BA9B8CE39F92}/PDIM.zip
06/02/14 21:03:23:822 | [INFO] | | | | | | | 3264 | Header Field for the HEAD request is :
HTTP/1.1 200 OK
Connection: keep-alive
Date: Mon, 02 Jun 2014 19:03:23 GMT
Content-Length: 706391
Content-Type: application/zip
Content-MD5: xrBW9HDtIa0Cxa3zBxVvyQ==
Last-Modified: Mon, 26 May 2014 09:50:10 GMT
Accept-Ranges: bytes
ETag: "c6b056f470ed21ad02c5adf307156fc9:1401206761"
Server: Apache
06/02/14 21:03:23:872 | [INFO] | | | | | | | 3264 | Logging the HTTP Header for Byte-Range query :
06/02/14 21:03:23:872 | [INFO] | | | | | | | 3264 | Header contents:
HTTP/1.1 206 Partial Content
Connection: keep-alive
Date: Mon, 02 Jun 2014 19:03:23 GMT
Content-Length: 2
Content-Type: application/zip
Content-MD5: xrBW9HDtIa0Cxa3zBxVvyQ==
Content-Range: bytes 706389-706390/706391
Last-Modified: Mon, 26 May 2014 09:50:10 GMT
Accept-Ranges: bytes
ETag: "c6b056f470ed21ad02c5adf307156fc9:1401206761"
Server: Apache
06/02/14 21:03:25:952 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:25:952 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:25:982 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:27:752 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:27:752 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:27:932 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:29:552 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:29:552 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:29:902 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:31:352 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:31:352 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:31:852 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:33:152 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:33:152 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:33:772 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:34:952 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:34:952 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:35:762 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:36:752 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:36:752 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:36:762 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:38:562 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:38:562 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:38:712 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:40:362 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:40:362 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:40:632 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:42:162 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:42:162 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:42:572 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:43:962 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:43:962 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:44:502 | [INFO] | | | | | | | 3932 | Retry count overshoot for ERROR_SEGMENT_VALIDATION_FAILURE - 11
06/02/14 21:03:44:502 | [INFO] | | | | | | | 5856 | the download job (0) is cancelled
It takes me a long time to understand, but still ongoing this error, its makes me crazy !! I purchased your Adobe CC and I can't use it...
Dialog box tells me that its a 205 errorCode. It the only software I can't download... The others works fine. No problem of Firewall and I have no Proxy...
I use Windows Defender, try to turn in out while installing but nothing has changed...

When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up

When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

Thank you!
Best regards
Johanna Pettersson
Founder, Wedding Planner
Your Wedding - My Passion!
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15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up
created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
Hi weddinginsweden,
Please refer to the help document below where this issue stands resolved:
Re: cannot make folder /cookies: Permission denied (error 13)
Regards,
Sheena
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"Downloading Creative Cloud desktop" -- Makes no progress, "Downloading Creative Cloud desktop" -- Makes no progress

I am trying to install CreativeCloudSet-Up.exe file, started it up, and for last several hours "Downloading Creative Cloud desktop" bar is moving nowhere.
I am behind firewall. Thanks.

AlexDorfman I would recommend asking your I.T. department to review Creative Cloud for enterprise for information on how to configure the firewall to allow the Creative Cloud Desktop application to download.

I downloaded Creative Cloud, but why can't I download the Photoshop trial?

I downloaded Creative Cloud, but when I click to download Photoshop trial under the Apps, I'm getting the message "Unable to extract files. Please Retry to download again or contact customer support (EX20)".
Can anyone help? Every time I click retry I just get the same failure message.

Welcome to the forum.
Along with the answers to Barry's questions, I have a few more please:
What browser are you using?
Do you have a software firewall?
Are you running any anti-virus, or anti-malware software?
What are your security settings?
Note: Barry's question on OS might well handle some of those.
Good luck,
Hunt

Why is Downloading Creative Cloud desktop taking so long?

It is an unusually large file size, or are many people experiencing this issue? It seems to have been stalled for two hours - no movement. My internet connection is fine.

Nicko12 are you on a managed network? If you are facing difficulties with the download process then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

No preview for InDesign Creative Cloud Files

I uploaded a number of files to the "Creative Cloud Files" folder on my computer, then went to creative.adobe.com Files section to view them.
Illustrator and Photoshop files display properly with a preview, color swatches, layer control, etc.
But InDesign files display as a blank icon, no color swatches and cannot be paged through.
They can be downloaded and opened just fine, so they are not corrupt or anything.
Here's a link to one of my InDesign (.indd) documents that is not showing a preview: http://adobe.ly/TRcWZN
I know this is supposed to work with InDesign files.
I have seen a few examples of people being able to page through an InDesign file.
Here's one: https://creative.adobe.com/share/e86a3bf2-fd5f-41a0-8be8-c4a7aff131cb
Does anybody know why I am unable to preview these InDesign files? Am I missing a setting somewhere?
Any help would be appreciated. Thanks!

I also seem to have this problem. Here’s a link to a file created in InDesign 2014 (10.0.0.70) which the web shows as a blank icon.

Problem downloading creative cloud desktop

I am having a hard time downloading creative cloud desktop it is not progressing. There is a tiny bit of the green bar , but it has not budged past that for the last hour. Help please?

Moving this discussion to the Creative Cloud Download & Install forum.
Tracylynn715 which operating system are you using?
If you are using Windows please cancel the current installation. Once the installation is canceled please rename the C:\Program Files\Common Files\Adobe\OOBE folder to OOBE_old. Once the folder is renamed please try installing the Creative Cloud Desktop application from https://creative.adobe.com/products/creative-cloud.

Creative cloud files on external drive

HI! Wondering if i can set the creative cloud files on an external hard drive?
Tks

Hi piixy,
It is advisable to download and run the file directly however if you want to use the External hard drive then download the setup files of the software via http://prodesigntools.com/adobe-cc-direct-download-links.html and install them on your PC.
Please read and follow the Very Important section or else the download will not start.
One Creative Cloud Subscription allows you two install on two computers. If you are signing in on more than two machines, it will ask you to deactivate it from previous two machines to install it on the third machine.
Regards,
Rajshree

Downloading Creative Cloud files.

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