Downloading creative cloud on Mac

I have a mac computer and I have downloaded creative cloud, but when I click on the icon it won't open.

Hi jamtart161,
There is a general troubleshoot available: jTroubleshoot Creative Cloud download and install issues
Easy step to test, see if it installs on a new user account, if not please re download.
Install or run Adobe applications in new user account | Mac OS X
Good luck!

Similar Messages

I just bought a new iMac and am having troubles downloading creative cloud installer. Its coming up with error 214 - I can't find any solutions for this. Can anyone help me? Im on mac OS 10.9.4

I just bought a new iMac and am having troubles downloading creative cloud installer. Its coming up with error 214 - I can't find any solutions for this. Can anyone help me? Im on mac OS 10.9.4

Meg81 error 214 indicates a download data validation error. This means that the update you downloaded became corrupted likely during the download process. I would recommend utilizing the suggestions listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to attempt to improve the stability of your Internet connection.
You can also find information on how to review your download logs which may provide additional information regarding the failure of the download.

My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!

My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!

Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.

When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up

When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

Thank you!
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15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up
created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
Hi weddinginsweden,
Please refer to the help document below where this issue stands resolved:
Re: cannot make folder /cookies: Permission denied (error 13)
Regards,
Sheena
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I downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

i downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

Hi Amy,
Kindly try the below mentioned links.
Creative Cloud Help | Download, install, update, or uninstall apps
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
Thanks,
Atul Saini

I tried to download creative cloud on my mac but every time I try to a message saying, installing failed to initialize, what should do?

I tried to download creative cloud on my mac but every time I try to a message pops up saying, installing failed to initialize, what should do?

Ask the same question in Adobe's Creative Cloud forums, your issue is with them not your iMac.
http://forums.adobe.com/community/creative_cloud

How to get a fresh start to successfully install creative cloud for mac?

I start with install creative cloud for download trials, however, since I'm in China, the creative cloud somehow automatically defaults and installs the software in Chinese version(for example, there is no way that I can choose the language of premiere, then it already been installed in my mac system in Chinese). I thought that perhaps it's because my account is set in China, then I try to uninstall all the trials, and try to delete creative cloud from my mac ios platform, but because I'm not familiar with the IOS platform, I think I didn't delete the creative cloud properly, after that, even I successfully install the English version of PRE, the creative cloud couldn't work. And I couldn't open AE v12.0 with mac IOS v10.9.4 unless upgrade AE to v12.0.1, and since the creative cloud wouldn't work, the adobe application manager is also not working. When I try to open application manager it shows this(even though the creative cloud is already installed):
And I download creative cloud again from the URL, try to install, after that, creative cloud is running, but it shows still damaged.
So all in all, how could I fix this crisis circle?
How could my IOS system get a fresh start to install the creative cloud, it's there some files that I suppose to delete or what? Please try to give me a clear instruction with this, there are similar problems with people around me as well, I want to help them, too.
And also what is the difference between adobe application manager and creative cloud?
Look forward to your reply, thanks.

Hello,
Please see this link- http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
~Deepak

My machine crashed on the first download with what appeared to be 90% done, now it is stuck "downloading Creative cloud desktop" at about 10% internet working fine.

My machine crashed at the first attempt to download, now the Adobe installer is stuck at 10% when trying to download Creative Cloud desktop. do I need to purge some files to get it going? iMac 10.6.8 Internet service is fine. Thanks.

Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible. You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

Trying to download creative cloud but it says a copy is already running

I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message

It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree

Cant download creative cloud or other apps

I tried to download the trial of Illustrator and it states "You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms". So I tried to download creative cloud and in the installer box, it just sits there, doesnt install. Is there anything I can do? Would like to purchase the app after the trial. I have a Mac OS X Version 10.6.8. Software was updated yesterday.
thanks!

10.6.8 does not meet the system requirements for most (if not all) of the latest Creative Cloud applications. You would have to upgrade your system to be able to work with them. Here are a few links so that you can see for yourself for some of the more popular programs...
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html
After Effects - http://helpx.adobe.com/after-effects/system-requirements.html
Photoshop - http://helpx.adobe.com/photoshop/system-requirements.html
InDesign - http://helpx.adobe.com/indesign/system-requirements.html
Flash - http://helpx.adobe.com/flash/system-requirements.html
Illustrator - http://helpx.adobe.com/illustrator/system-requirements.html
Dreamweaver - http://helpx.adobe.com/dreamweaver/system-requirements.html

Can't download Creative Cloud Connection ¿?

I am in Creative Cloud for some moths already but can't download Creative Cloud Connetion and wonder why... help please

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

How do I download creative cloud on my Samsung galaxy?

How can I download creative cloud on my Samsung galaxy?

Gbutler24 you can find a list of the required system requirements for the Creative Cloud at http://www.adobe.com/products/creativecloud/tech-specs.html. Currently the desktop applications included with your membership require Windows 7 or later or Mac OS 10.7 or later. Android is not a supported operating system.

Why can't I download creative cloud on my google chromebook?

Why can't I download creative cloud on my google chromebook?

Creative Cloud is compatible only with WIndows and Mac computers .
Creative Cloud is not available for Chromebook OS.
Please click on the below link for more details :
https://helpx.adobe.com/creative-cloud/system-requirements.html

Downloaded Creative Cloud and it just keeps loading and loading and loading. What should I do?

I have download Creative Cloud on my Mac and I get the Creative Cloud window but all i have seen so far is the loader icon just spin and spin and spin. Not sure what to do now.

Mac Spinning Wheel https://forums.adobe.com/message/5470608
-AND FOR MAC USERS
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

On How many computers and iOS devices can I download creative cloud app?

On How many computers and iOS devices can I download creative cloud app?
so far it is on an iMac, an macbook pro, an iPhone , and iPad. now it won't download onto a macbook air.

Hi,
see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Hans-Günter

Downloading creative cloud on Mac

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