Downloading digital copies

I started to download a digital copy of Hugo and left my computer on overnight when I returned the next day the movie was not found under "store downloads" nor was it found under "library movies".  I have downloaded other digital copies before and they have worked but where would this digital copy have gone?   I tried to reenter the code to start again but it says it already was used.
Thanks for any help!

Its a known issue, i have the same problem as do all other A-Team blu ray triple pack buyers.
Go to this link,
http://support.foxdigitalcopy.com/uk/a-team/
it didnt work for me because it said "allowed license aquisitions exceeded", but i ave read many people had their issue resolved with that link.

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