Downloading Elements 11 Trial - stuck and not moving

I'm trying to download the trial version of this product.  This is the second time I've tried and it gets stuck at 1380MG.  What do I try now?

Hi kjbplumb,
When you launch the software it will prompt you to enter the serial number.
Else you can launch the application and navigate to the 'Help' menu at the top and select 'Activate'. The activation screen would come up seeking the serial number from you.
Enter the serial number and the trial would be converted to full version.

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