Downloading email attachment

When downloading an attachment from an email I get the error message "More request cannot be completed. Service book information not found". I recently wiped the phone memory and reinstalled my data from backup.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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No progress to download email attachment - iOS 4.2/4.3, EAS

Dear,
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Hello jlremington and welcome to the forums
Depending on the email integration type and software running on the device
will determine if you are able to use this feature. Can I get the version
of software that is on the device? This can be found under Options -
About. Also what type of email account are the messages coming
from? Are you using a BES account or BIS account? If your are using a BIS account what type of
integrations are you using? POP, IMAP, OWA, Gmail, Yahoo, Hotmail etc…
Message Edited by SmoothRider on 07-14-2009 02:32 PM
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Download Email attachment?

- What method or functions to be included in an APP so that the App could be visible (as an option) in the email when downloading an email attachment?
For example, similar to pdf reader or drop box apps, our own App can also come up when we try to download an attachment on email.
Thanks in advance

urumilton, you are not answering the question
to Hazly : what kind of attachment ? is this a corporate phone ?
please read this article in the public Knowledge Base :
http://www.blackberry.com/btsc/KB13278
How to save attachments from the BlackBerry Internet Service to the BlackBerry smartphone
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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Email Attachment Download

Whenever I try to download an attachment to an email the download process freezes up. This has also happened when I tried to download a video from a respected site. It ran for 30 minutes and froze at time remaining 1 sec. Any help in understanding this problem would be greatly appreciated.

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Downloading email attachment

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