«Downloading error. Try again or contact the clientèle service.»

Does anyone knows anything about this error message? I am unable to see any apps in the Creative Cloud window in the menu bar. I have all the soft of the CC suite but can't perform any update. Many thanks in advance,
BeJeff

Hi BeJeff,
You should be able to install the Creative Cloud application from https://creative.adobe.com/products/creative-cloud when signed in with your Adobe ID. This application will handle downloading and installing CC or CS6 applications.
Please refer the kb: http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-up dates-ccm.html to resolve the issue for updates.
Regards,
Rajshree

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Transmission errors, try again, or contact support

Creative Cloud > Apps >transmission errors, try again, or contact support ????

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Enable Mac Root User https://forums.adobe.com/thread/1156604

HT204074 I can't download any iTunes to an iPhone 4 I have just got, though I can download apps etc? When downloading any iTunes it's downloads all the way across, then comes up with "download error, try again". I have over 12GB left? Any ideas?

I have tried everything with resetting it etc etc. I don't have a problem with my ipad 3 or laptop, just getting the tracks onto the iPhone? Any help would be appreciated.

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

TS1424 Download error try again later

I have hit retry for about two weeks in the purchased section of the iTunes Store and keeps saying download error please try again later. Anyone know how to fix this so I can get the music I had purchased?

Try
Direct Updates
https://www.adobe.com/downloads/updates/

Songs will not download to iPad - download error, try again

I have 6 songs that will not download onto my iPad. They are on my iPhone, but will not load onto my iPad. ITunes Store says "download error. Tap to retry." I've been retrying for a month!

Hi there edwinfromplacitas,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W.

Photoshop CS5 update fails "download error, try again later"; I have tried many times over the past 6 weeks

Windows 7, Adobe update icon launches Updater, always fails. No other Internet access issues, how can I get the Photoshop updates?

Try
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Book Module Error "Could not contact the Blurb Web Service"???

I have successfully used Lightroom in the past to upload a book with no problems. I'm currently running the most updated version of Lightroom v 5.6. I've just finished a new book and am getting the error message "Could not contact the Blurb Web Service. Check your internet connection." My internet connection is fine, my firewalls and anti-virus are turned off, I've restarted both Lightroom and my computer. Same problem.
My research has shown this is a very common problem, but all the forums I've found do not have answers on how to solve the problem. All the posts I've found about this problem are either unanswered or suggest things like turning off and turning back on "unchecking apply background globally" and other tips related to the background and text, or change the cover style back and forth, etc. None of these has worked for me.
I am ordering this book as a wedding album for a client and it is URGENT that I get the order uploaded within the next few days or I'm going to have to refund the clients' payment and lose the job, which would be extremely professionally embarrassing. I'm VERY frustrated and have very eager customers waiting. PLEASE HELP ASAP!!!
Janine Fugere
As Seen by Janine
www.asseenbyjanine.com

I solved the Lightroom Book Module problem of "Could not contact Blurb Web Service. Please check your internet connection."
With the help of Adobe Lightroom's telephone tech support, a very patient man named Himanshu helped me discover what was causing this issue, after researching the issue and calling me back. Nice touch Adobe! It was pleasant to be able to do other things while Himashu researched and consulted with other techs to find my solution.
As very many other people have reported in user forums, the problem was not that I didn't have an Internet connection.
The problem was caused by my PC's Windows 8 User Account Settings, which somehow had Internet Settings that conflict with the upload to Blurb from Lightroom. The Adobe Lightroom tech support person helped me create a new user account, and I am able to successfully upload to Blurb from Lightroom under the new account. We created a quick test book to try and it worked just fine under the new user account.
Not sure how this solution would translate for a MAC user (I've read of people with Mac computers getting the same upload error) but I advise checking your User Account's Internet Settings, whatever type of computer you are using.
The only minor glitch I still have is that my new Windows user account can't access any of my photo files (or any other files) from my old user account, even when I gave the new user account administrator access. I have a very large internal hard drive, so my photos & catalog are stored internally. The Lightroom tech support advised me to contact Lenovo (my computer manufacturer) for help to transfer all my files from my original user account to the new one I just created. I will do that very soon.
Meanwhile, my temporary workaround was to export my Lightroom Catalog and the photos I needed for this book onto an external hard drive, so I could access them from the new user account. My wedding clients' book has been successfully uploaded to Blurb!
I'm sharing so others with this problem uploading from Lightroom to Blurb may also find this solution works for them, too.

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8

I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8

Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

When I publish my site on one specific page where i've added {tag_pagecontent} I get the error:Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.

When I publish my site on one specific page where I've added {tag_pagecontent} I get the error:
'Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.'
I'm trying to get a blog module going, I've even deleted the html insert bog with the tag in and re-published which then I don't get the error but as a result no blog either. But then I add the tag in again and publish the error comes back. I've used the dev console and it says that my musicians sample.css is out of date but why is it only out of date when I add in html to my muse site?
HELP!!!! I've searched other threads and to no avail I'm publishing so no direct ftp going on. the only thing I changed in business catalyst was the module stylesheet in order to style the blog. I've tried uploading and replacing all files nothing seems to work. the site is here:
http://www.musicstudentsforhire.co.uk/musicians-samples.html
It's only this page as it has the blog on. Also I've noticed when I've re-published occasionally it will show the mobile version on my desktop and not the desktop version??? no idea why that's happening so I've had to turn that off. any explanation on why that is happening would also be much appreciated.

I haven't received an answer as of yet, I'll post t on here when I do. I de-activated the mobile site because it's my clients site so he needs it to be operational during the day. I hope someone gives me an answer soon.

Trying to install my apps, and am getting a 'Download Error: Please try again or Contact Support'.

Hi
I am trying to install my apps through Adobe Creative Cloud Desktop and all I'm getting is 'Download Error: Please try again or Contact Support'. I don't have any support number, or anything like that. If I try to reload, it doesn't do anything.
Is there anyway where I can fix it?? I have even tried to reinstall the software still with no luck.
Hope that you can help.
Damian

Hi Damian,
You can follow the article: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application which will help you to get your issue fixed.
Let us know if it still gives you any issues.
Thanks,
Ratandeep Arora

WCEM:clicking on custom button(Excel Downlaod) giving message "An error occurred; please try again. If the error persists, please contact technical support."

Hi Expert,
I need help.
I created a custom button to download data to an excel sheet. after clicking the button I am getting message
"An error occurred; please try again. If the error persists, please contact technical support.".
I tried debugging WCEM, but it is not even reaching that point.
Your help will be highly appreciated.
here is the code.
BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
UI-repository.xml
<ViewComponent name="BITContentView" componentHandlerClassName="com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl.BITDetailViewVCHandler"/>
BITDetailViewVCHnadler.java
package com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl;
import com.cpr.cprwec.app.comm.module.ebpp.backendobject.interf.EbppBackend;
import java.io.IOException;
import java.text.ParseException;
import java.text.SimpleDateFormat;
import java.util.Date;
import java.util.List;
import javax.faces.context.FacesContext;
import javax.faces.context.FacesContext;
import javax.faces.event.ActionEvent;
import javax.servlet.ServletOutputStream;
import javax.servlet.http.HttpServletResponse;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.impl.EbppModuleAccessImpl;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.interf.EbppModuleAccess;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.DisputeDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.OpenItemDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.DisputeDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.OpenItemDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDetailDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDetailDTO;
import com.sap.wec.app.common.module.common.attachment.businessobject.interf.Attachment;
import com.sap.wec.tc.core.backend.sp.jco.JCoConnection;
import com.sap.wec.tc.core.businessobject.BusinessObjectException;
import com.sap.wec.tc.core.common.exceptions.ApplicationBaseRuntimeException;
import com.sap.wec.tc.core.common.logging.WCFLocation;
import com.sap.wec.tc.core.common.searching.businessobject.impl.GenericSearch;
import com.sap.wec.tc.core.common.searching.businessobject.interf.GenericSearchReturnResultData;
import com.sap.wec.tc.core.common.util.GenericFactory;
import com.sap.wec.tc.core.common.util.Message;
import com.sap.wec.tc.core.common.util.MessageList;
import com.sap.wec.tc.core.common.util.table.Table;
import com.sap.wec.tc.core.common.util.table.TableRow;
import com.sap.wec.tc.core.modulemgmt.ForeignModuleAccess;
import com.sap.wec.tc.core.modulemgmt.ModuleAccess;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleInactiveException;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleLifecycleException;
import com.sap.wec.tc.core.runtime.WecFrameworkRuntime;
import com.sap.wec.tc.core.runtime.WecSession;
import com.sap.wec.tc.core.runtime.jsf.WecFrameworkRuntimeJSF;
import com.sap.wec.tc.core.runtime.jsf.composition.PageManagerBean;
import com.sap.wec.tc.core.runtime.navigation.NavigationCondition;
import com.sap.wec.tc.core.ui.composition.menu.MenuManager;
import com.sap.wec.tc.core.ui.composition.menu.MenuMetadataException;
import com.sap.wec.tc.core.ui.vc.BuildTime;
import com.sap.wec.tc.core.ui.vc.NavigationParameterBinding;
import com.sap.wec.tc.core.ui.vc.RequestParameterBinding;
import com.sap.wec.tc.core.ui.vc.impl.ViewComponentHandlerBaseImpl;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.interf.BIT;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.impl.BITImpl;
public class BITDetailViewVCHandler extends
        ViewComponentHandlerBaseImpl<EbppModuleAccess> {
    protected static final WCFLocation LOCATION = WCFLocation
            .getInstance(BITDetailViewVCHandler.class.getName());
    public BITDataDTO bitDataDTO;
    public BITDetailDTO bitDetailDTO;
    public List<BITDataDTO> BITDataDTOList;
    public List<BITDetailDTO> BITDetailDTOList;
    public boolean noBITData;
    public boolean noBITDetail;
    public boolean renderPanel = true;
    public boolean isDownloadBITData;
    public boolean isDownloadBITDetail;
    public boolean downloadStarted=false;
    public boolean BITFound =false;
    public boolean isBITFound() {
        return BITFound;
    public void setDownloadStarted( boolean downloadStarted ){
        this.downloadStarted = downloadStarted;
    public boolean getDownloadStarted(){
        return this.downloadStarted;
    public void setBITFound(boolean BITFound) {
        this.BITFound = BITFound;
    public String getObjectID() {
        return objectID;
    public void setObjectID(String objectID) {
        this.objectID = objectID;
    public List<BITDataDTO> getBITDataDTOList() {
        return BITDataDTOList;
    public List<BITDetailDTO> getBITDetailDTOList() {
        return BITDetailDTOList;
    public Boolean getNoBITData() {
        return noBITData;
    public Boolean getNoBITDetail() {
        return noBITDetail;
    public Boolean getRenderPanel() {
        return renderPanel;
    private static final int DEFAULT_BUFFER_SIZE = 1024000;
    public Attachment attachmentData;
    public Attachment getAttachmentData() {
        return attachmentData;
    @RequestParameterBinding(maxLength = 1024)
    protected String objectID;
    @BuildTime
    public String processBuildTime() throws BusinessObjectException {
        BIT BIT = null;
        noBITData = noBITDetail = false;
        renderPanel = true;
        if (isLoggedIn()) {
            if ( isDownloadBITData == true ){
                this.downloadBITDataExcel();
            else {
            this.getModuleAccess().getBITBO().clearMessages();
            BIT = this.moduleAccess.getBITBO().getBITFromBackend(objectID);
            BITDataDTOList = BIT.getBITDataDTOList();
            BITDetailDTOList = BIT.getBITDetailDTOList();
            MessageList objectData = this.getModuleAccess().getBITBO()
                    .getMessageList();
            if (objectData.size() > 0) {
                noBITData = noBITDetail = true;
                renderPanel = false;
                this.addMessageList(objectData);
        return checkLoginCondition();
    private boolean isLoggedIn() {
        return checkLoginCondition() == null;
    private String checkLoginCondition() {
        NavigationCondition navCondition = getNavigationCondition("login");
        if (!navCondition.isFullfiled()) {
            navCondition.addToNavigationStack();
            return navCondition.getOutcome();
        return null;
    public String downloadBITData(){
        downloadStarted = true;
        isDownloadBITData = true;
        downloadBITDataExcel();
        return checkLoginCondition();
    public void downloadBITDataExcel() {
    //    dummyDebug("downloadBITDataExcel", BITDataDTOList.size(), "", "" );
        if (BITDataDTOList.size() > 0) {
            try {
                attachmentData = this.getModuleAccess().getDownloadBO()
                        .getBITDataExcel(BITDataDTOList);
                if (attachmentData != null) {
                    FacesContext faces = FacesContext.getCurrentInstance();
                    HttpServletResponse response = (HttpServletResponse) faces
                            .getExternalContext().getResponse();
                    response.reset();
                    response.setContentType(attachmentData
                            .getAttachmentMimeType());
                    response.setContentLength(attachmentData
                            .getAttachmentContent().length);
                    response.setHeader("Content-disposition",
                            "attachment;filename="
                                    + attachmentData.getAttachmentName());
                    response.setBufferSize(DEFAULT_BUFFER_SIZE);
                    ServletOutputStream out;
                    try {
                        out = response.getOutputStream();
                        out.write(attachmentData.getAttachmentContent());
                        out.flush();
                        faces.responseComplete();
                    } catch (IOException e) {
                        throw new ApplicationBaseRuntimeException(
                                "Problem opening file", e);
                    } finally {
                        attachmentData = null;
            } catch (BusinessObjectException e) {
                e.printStackTrace();
        isDownloadBITData = false;

Thanks Hamendra for checking the issue.
I am setting up breakpoints in WCEM, tab JAVA EE then from menu RUN->Toggle brekpoints and then debug configuration.
the breakpoints are in several places in handler class BITDetailviewVCHandler class including method downloadBITData.
this method I am calling from BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
When the BIT page is loading the control stops at the breakpoint.
but it is not stopping there when i click the 'Excel Download' button.
How do I get the log file. I am very new to WCEM, please guide me.
I tried to debug the UI using Google chrome. it is giving me the following error.
POST https://<>/<>/<>/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US 500 (Internal Server Error)
when I expand the node
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66
(anonymous function):<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:30
c.extend.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:24 c.fn.c.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66 c.fn.extend.trigger:<>/<>/javax.faces.resource/<>dev/comp.theme/templates/jquery/js/commandButton.js.jsf:31
com.sap.wec.commandButton.submitForm:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&objectID=500000233&page=D61CFFF8E75D48A1B348F315D209EFF9&wec-locale=en_US:48 onclick
Navigated to https://wsapdjd803.<>.ca:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US
Seems to be it is failing somewhere commandButton-related JavaScript functions
Thanks
Subassish

I get "Download Error" Please Retry to Try Again or Contact Support in adobe application manager

I'm sure I can;t be the only person facing this problem, but recently (within the last 2 weeks) my creative cloud application manager has decided to stop working, doesn;t display any of my installed apps and says "Download Error Please Retry to Try Again or Contact Support" when ever I try to access it.
I have tried the following to solve this but none of the suggestions work.
- Reinstalling the application
- Uninstalling and Reinstalling it
- Deleting the update file which adobe advised and install again.
- Updating to the latest version.
Please help as nothing seems to work my computer runs everything else fine.

I searched my mac high and low and couldn't find an "AppData" folder in C:\Users\(Your username)\AppData\Local

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HELP:( Download Error: Press retry to try again or contact customer support.

after i reinstall it,and I click on Apps, all it says is 'Download Error: Press retry to try again or contact customer support.' what can i do .Please help me .I saw that some of you tell to rename some folder but i can't find the folder.

Creative Cloud "Download Error" message

«Downloading error. Try again or contact the clientèle service.»

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