Downloading failure with a music video from iTunes.

I recently received an email saying that I will be reimbursed for my purchase of gossip girl season 1. Subsequently, Apple iTunes added two free videos to my account. However for some reason when I downloaded a music video by Daughtry, I tried to play it but the viewing screen is grey. What is wrong? It says that it has downloaded, but it will not show the clip.
-Kelliann

If you have a grey screen, you likely need to update Quicktime. Get the newest one here:
http://www.apple.com/quicktime/download

Similar Messages

Hi, Is it possible to download music videos from iTunes and then load them onto my classic iPod?

Hi,
Is it possible to download music videos from iTunes and then load them onto my classic iPod?
Thanks,
GB

Hey GJBY!
I have an article for you that can help answer that question:
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/ht2729
What are the requirements for playing video on mobile devices?
Mobile Device Family
Generations that can play video
iPad
All
iPhone
All
iPod/iPod classic
5th or later
iPod nano*
3rd or later
iPod touch
All
* iPod Nano (6th generation) does not support video playback.
To view technical specifications for your device, you can look them up by serial number or browse the Apple Tech Specs.
Note: Updates to your device may change the iTunes requirements for syncing.
For additional information about iPod models, refer to Identifying iPod models.
For additional information about iPhone models, refer to Identifying iPhone models.
For an overview of where your purchases can be synced, see iTunes Store: Where can I download and sync my purchases?
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Hi.. I'm new to mac, I've got a mac book air and time capsule is it possible to save music,video from iTunes Store directly to time capsule leaving my 128GB Mac free? If so please help..

Hi.. I'm new to mac, I've got a mac book air and time capsule is it possible to save music,video from iTunes Store directly to time capsule leaving my 128GB Mac free? If so please help..

You can move your iTunes library.. Apple have explicit instructions to do it. If the library is moved to the TC and accessed over wireless, the efficiency of the whole system will drop dramatically..
A file you download goes.. Modem---TC--Laptop--Back to TC--Store on disk. Double looping the wireless slows it dramatically..
As far as using TC for your iTunes.. you CAN.. but SHOULD YOU?
Store files on the TC.
https://discussions.apple.com/message/24380694#24380694
This is asked several times a day.. obviously people are struggling with their latest SSD being too small.
The TC is not suitable for network file server.. but many people having no choice press it into service as such.
It cannot be partitioned. It was and is and ever shall be a backup device for Time Machine.
Major issues.
1. No backup.. no way Time Machine can backup a network drive. No place to backup to.. So all your files will be at risk. And you will need to buy a third party like CCC to do backup.
2. The TC cannot be partitioned and mixing TM backups and data is not great.
3. The drive is slow to spin up and quick to spin down.. there is no controls.
4. iPhoto in particular can easily corrupt its entire library with wireless networking causing a disconnection to one photo. Even if you do this;;; do not move your photo library... you have been warned!!
5. iTunes will constantly lose connection to the library. The disk is too slow to respond.. itunes on the computer will constantly spit out errors. Even in the midst of streaming the TC can spin down the disk due to caching.
6. Do not use any live files on the TC no matter what else you do.. if you edit files in whatever program the file must be on the local hard disk.
7. The only suitable location for most libraries is a computer. You can plug in an external hard disk.
Read pondini for some work arounds.
Q3 here. http://pondini.org/TM/Time_Capsule.html

Can't dowload music video from iTunes

Hoping someone can help me.
I tried downloading a music video from iTunes. I purchased the video, it started downloading and right at the end I got the following message and iTunes just shut down.
"iTunes has encountered a problem and needs to close...Please tell Microsoft about this problem..."
An option to send an error report was also given.
There is no record that I purchased the video, but yet when I tried to buy the music video again, i got a message saying that had I already purchased it, but i can't find it anywhere in iTunes or in any of my folders in my computer.
Hope someone can help me out!

Hmm. It should.
Here's the main Download support page. There is a form at the bottom if nothing there helps. It may take a while to get a response. Some weeks they get absolutely swamped.
http://www.apple.com/support/itunes/musicstore/download/

Purchased music videos from iTunes but it will not play, no video or sound

Purchased music videos from iTunes but it will not play, no video or sound. There were several vidoes on the purchase I made and two of the videos will not play the video or sound. I've checked to see if they were waiting for download and nothing is there. Any suggestions.

Is your iTunes account authorized for this computer in iTunes? - to check, open iTunes, and in the top menu bar, select "store", then "authorize this computer". How to Authorize iTunes - http://www.apple.com/support/itunes/authorization/.

Music videos from itunes onto dvd

How can i make a cd that will play my music videos so that i can play them on a dvd player instead of using my ipod?

Unfortunately, that is not possible, due to restrictions set by the movie right holders.
Any video purchased at the iTunes Store can only be burned to Data CD for backup.
You can read the 'fine print' in the iTunes Store - Terms of Service, chapter 9:
"You shall be entitled to export, burn (if applicable) or copy Products solely for personal, noncommercial use. You shall not be entitled to burn Video Products."
M
17' iMac 800 MHz, 768 MB RAM, 200 GB HD, DL burner Mac OS X (10.4.8) iTunes 7.0.2

My iPod nano is an 8GB, can it copy music videos from itunes?

My iPod nano is an 8GB, can it copy a music video which I purchased on itunes?

If it's a third through fifth generation iPod nano, yes. Otherwise, no.
(65847)

HT2729 I transfer my music videos from iTunes to my iPad. I have the music but can't find the video.

Does any one know where my iTunes video that I transfered from the pc to iPad go. I have the music but can't view the video.

Look in the Videos app. That is where they should be.

Unable to transfer music vidios from itunes to my ipod

I just bought a new ipod and unable to transfer music videos from itunes to ipod, my old ipod was working fine, and i don't remember making changes on the setting tab,help please.

kcrail wrote:
If you could call and walk me through how to do this, I sure would be grateful. xxx-xxx-xxxx. I am getting on an airplane at 12 noon EST on 4/1/09 and would really like to have some music with me.
Post relates to: Centro (Verizon)
Sorry, kcrail, this is a Community Forum. All support is done here. (BTW, posting your phone number in a Public Forum is somewhat akin to writing it on the wall of the bus station. Never a good idea!)
Since you are running Windows 2000, you most likely have a pretty old version of Windows Media Player. Easiest thing for you to do would be to puchase a USB Card Reader that supports Micro SD cards, and simply drag and drop your music to the /AUDIO folder on the card. Put the card back into your phone and you're done!
WyreNut
Post relates to: Centro (AT&T)
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I've downloaded IOS 7, now my videos in iTunes will not rotate to the landscape wide view. Has anyone had this problem? Is there a fix?

I've downloaded the lastest iOS 7 update and now my videos from iTunes will not rotate to the landscape wide view. I can view other videos from the news, you-tube, movie trailers, etc in landscape wide view, but it's my music videos from iTunes that won't rotate. What's going on? Is there a fix?

Hi, you don't have screen rotation locked do you? If unsure there will be an icon like a padlock near the battery symbol on your phone.
Regards,
Steve

Error message when trying to transfer/sync video from itunes to ipod

I have never had this problem before, but I just purchased a couple music videos from itunes and then was trying to manually transfer/sync them to my ipod and then I receive the error message "Attempting to copy to the disk failed. The disk could not be read from or written to"
I can transfer/sync music just fine still, and I have transferred music videos in the past. And I checked the info tab on the music videos and they are "protected content" but I have been able to transfer other protected content videos from itunes before.
I have tried restarting itunes and the ipod, putting it in disk mode and nothing seems to work. I would appreciate someone's help, THANK YOU!

Have you had a chance to look at this troubleshooting page? It may be of some help: "Disk cannot be read from or written to" when syncing iPod

Please help. I recently upgraded to IOS 8.2 and i realised that all my downloaded videos from itunes have somewhat vanished. I see the cloud sign with the downward arrow. However they won't play, i am being required to DOWNLOAD them again.

Please help. I recently upgraded to IOS 8.2 and i realised
that all my downloaded videos from itunes have somewhat vanished. I see the
cloud sign with the downward arrow. However they won’t play, i am being
required to DOWNLOAD them again. This is both in my iPhone and Ipad. Is there
any other way to go around this? As I do not want to download a second time,
that would cost me more money.

Hello ogojohn,
Thank you for using Apple Support Communities.
The icon indicates an item that is available for download. This is usually because it has been downloaded previously by the account you are logged in under and will not be charge again for the download. See the following article, while it references iTunes for Mac and not iOS, it is the same.
iTunes 12 for Mac: Download previous purchases from the iTunes Store
Regards,
Jeff D.

I have iTunes and am downloading Music videos from YouTube for use on my iPad! They play great on my iPad, But when I play them on my PC in iTunes they skip like a rapid fire machine gun??? Can anybody help me

I have iTunes and I am downloading Music Videos from YouYube to be used on my iPad! After I download them using YTD Video downloader they play great on my iPad... However when I try to play them on my PC in iTunes they skip like a rapid fire Machine Gun! Can anybody help???

You can only add music to iTunes Match from your iTunes library on your computer, not from your iOS device. If you have music on your iPad that is not on your computer, you'll have to import it to your iTunes library on your computer to add it to iTunes Match.
Music purchased from the iTunes store can be imported directly to your iTunes library by authorizing your computer for the Apple ID(s) used to purchase the music (in Store>Authorize This Computer), then connecting the iPad to your computer, opening iTunes and going to File>Devices>Transfer Purchases. Music from other sources will require using 3rd party software to transfer to your computer, such as Touch Copy.

I am still having problems with my music videos freezing (all purchased from iTunes) since the update. Have restarted, rebooted etc. and it is worse than before. Help! Spent a lot of money on these and they won't play properly.

I am still having problems with my music videos freezing (all purchased on iTunes) since the update. The first day of the update, no problems...played 6 hours of music videos and no freezing. Today...every single video froze!!! So frustrating! I rebooted, restarted, powered down and no help. I would appreciate any suggestions. Thanks.

I don't know how to do this without using a mouse point.
This may help, http://www.computerhope.com/issues/ch000542.htm
As for question #2, you call tell how iTunes is sorting songs by the up or down arrow next to a header name.
Even the original order that the songs were entered or date added or last played can be sorted.
Much easier with a mouse or touch pad.

Downloading videos from itunes

I have purchased 3 videos from itunes music store but they wont download. A message pops up that reads...."There was an error downloading your purchased music. The disk could not be read from or written to." I have gone to the advanced tab and clicked on the CHECK FOR PURCHASES...but yet it will still not download. this problem has been occuring since last thursday. What can i do to solve this problem?

Your itunes is running, so I doubt this has anything to do with it. Does your Qtime run too?

Downloading failure with a music video from iTunes.

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