Downloading file on Raz M taking over 30 mins to hour

Have a Raz M, loved the phone before the Sept upgrade.  Txt Messages and pictures take forever to download.  Get a message 30KB "Downloading". 
Received picture msg at 3:58 PM 11/7/14, it is 4:21 PM STILL DOWNLOADING!!!   The one earlier in day only the txt came through no picture.  Would like to see the picture before I go to bed tonight.  One example of the many days and times it is happening. 

    We understand that receiving your messages and using WiFi to conservice your data is important. Picture and Group Messages do need to send and receive using the cellular network (not billed toward data allowance) when using the native messaging application. In some cases, WiFi is interfering with your phone's attempt to use that cellular network. As an alternative to turning off WiFi you can download an alternate application, such as Verizon Messages http://vz.to/1q9CHkE, to send and receive those messages successfully even while on WiFi.
JenniferH_VZW
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