Downloading froze and Adobe Content Viewer crashed.

I tried downloading folio data with content viewer on iPad.
(InDesign Plugin: V18, Content Viewer V2.3)
But the downloading froze and the content viewer crashed very often.
I checked the folio data on DPS Dashboard and I think the folio data is OK.
And the status of Acrobut.com is "The service is available. No issues repoeted." on Acrobat.com Health.
What's going on?

Which verison Mac OS are you using? What is the verison of InDesign is being used ? Have you donwloaded all the most recent updates to Folio Producer Tools, Folio Builder, and have the new Viewer Builder since this Monday-Jan 30?
PRODUCT UPDATES
Folio Builder panel for InDesign CS5.5
January 26, 2012
Windows | Macintosh
Folio Builder panel for InDesign CS5.0
January 26, 2012
Windows | Macintosh
Folio Producer tools for InDesign CS5.5
January 17, 2012
Windows | Macintosh
Folio Producer tools for InDesign CS5.0
January 17, 2012
Windows | Macintosh

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