Downloading ios in configurator

I'm trying to set up our iPad cart for my use in my school.
I successfully set up iPad 1 as a master, then used it to prepare and supervise iPads 2-20.
I want to do the same with iPads 21-30 for a use in a different classroom setting. Every time I go to prepare the iPads, one is always "downloading iOS" with no success, and then will not ever get updated or put into the supervise list.
Any thoughts, ideas, or solutions?

Are you saying that all ten additional devices fail to be supervised, or just one of them and the other nine are successfully supervised? Are all of the iPads the same model?

Similar Messages

Ipad's in Apple Configurator stuck at downloading iOS

Trying update 21 Ipads through Apple Configurator. However they are now all stuck on the downloading iOS. Have tried disconnecting and reconnecting, but it does not let my do anything to them and starts downloading as soon as they connect.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H.

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed. The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed.
The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."
Is there a way to get the Apple Configurator to try to re-download iOS 8?

Apple Support had me delete the image file from the following location:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.confi gurator/firmware/
The file name was iPad3,4_8.0_12A365_Restore.ipsw
I deleted this file and ran the prepare again and it download the iOS 8 ok and successfully prepared the iPad.

Error in Apple Configurator - Unable to Download iOS 7.1.2. The firmware image was corrupted.

The initial update of some iPads failed while preparing them in Apple Configurator. Now this message, Unable to Download iOS 7.1.2. The firmware image was corrupted, appears every time I try to prepare using the Configurator. Can the corrupted firmware image be deleted or is there away around the error?

It should be located here:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.config urator/Firmware/
Try deleting the ipsw from here and re-download it.

Apple Configurator 1.2 - Taking forever to download iOS 6 software

So I just downloaded this update and I'm attempting to use it to sync up 22 iPads that I use in my classroom. Prior to getting this update, when iPads were plugged in, I was getting an error that said "Can't install app." Now that the update is installed, I've plugged in my iPads in an attempt to load apps, however, they now all say "Downloading iOS software." They have said this for the better part of the past hour and don't seem to be progressing at all. All of the iPads already had iOS 6 installed from the update released a few weeks ago. Should it be taking as long as it is with seemingly no progress?
Thanks

I called Support and they were able to resolve the issue. In my situation, I was escalated to a level 2 engineer who determined there was an issue with the .ipsw file. The symptom was an empty directory at /Users/USER/Library/Containers/com.apple.configurator/Data/Library/Application Support/com.apple.configurator,
How we solved this was
1. open the iPad with iTunes
2. Select "Restore" under Version on the Summary tab
3. Closed iTunes
4. Open configurator
5. Navigate to settings
6. Select "Other" for Settings
7. Navigate to the .ipsw created by the restore in steps 2 (located in /Users/USER/Library/iTunes/iPad Software Updates
8. Prepare device
After these steps, I am now able to use the configurator. I did this on a single iPad, so I don't know if you have to do this for every iPad or only one. You will have to experiment.
NOTE: I was told there maybe a number of different issues that cause the same symptom, so performing these steps may not resolve your issue. I recommend you contact Support.

Trying to download ios 6.1 on ipod touch but i get error -23

Can someone help me ?
Just got my ipod back but its running ios 4.1 and im trying to download ios 6.1 but I get an error -23

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

An error occurred downloading iOS 7.0.3

I have an iPad that is currently on iOS 7.0, I am trying to update to 7.0.3 using the OTA update. I keep getting an error reading "Software Update Failed an error occurred downloading iOS 7.0.3" We have 1100 iPad Retinas and I have only seen this problem on 1 iPad.
These devices came to us pre-enrolled in JAMF's MDM "Casper" using the supervision of apple configurator. These were configurated on a device that we do not have access to and they are set to not allow connection from another Mac so iTunes update is out of the question.
I have attempted the update on several different networks and still no luck. I know it is not Apples servers this time as it has been weeks since the new OS was released and it hasn't failed on any other devices.
It goes all the way through the download and then fails when it says "Preparing". Any ideas of something to try?

Do the update using iTunes on your computer.

Getting error 3253 while downloading ios 6.1.3 on windows 7.

I am getting error 3253 while downloading ios 6.1.3 on my windows 7. I am having version 11.0.2.26 of i-Tunes. I tried downloading manier times but not worth after downloading half of the size i lost my network connection and error -3253 pop up. I also turned off windows firewall but nothing is worth. Prvious time when i was running with microsoft xp i just download internet explorer 8 and it fixed my problem, but i don't get solution for windows 7, Please help me out

"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Hope it helps

Unable to download iOS 5.1

I've been trying to download iOS 5.1 for two days. I keep getting an network connection error every time the download attempts to contact the software server. I've restarted my iPad 2 multiple times. I've also re-installed iTunes. I've also restarted my PC multiple times. I have a good network connection, as all of my online tools are working. Nothing will fix the problem. Same issue when I try to up my iPhone 4s and original iPad. Any ideas?

I added these along with the Google DNS server (8.8.8.8) and everything seems fine. If you view my router network DNS setting, it shows 192.168.1.1 which is just a DNS proxy address. I checked the Cox DNS servers that are actually being picked up by default - and for some reason they don't work for the IOS updates. My default network configuration worked fine for the original V5.0 and V5.01 updates - don't know what changed at Apple's end with V5.1. And, of course, my network works fine for everything else.
David

Not accept my simcard after download ios 6 in my iphone 3gs

pls help me.. my iphone 3gs is not accept my simcard after download ios 6.0.1.. it asked to configurer in internet bt in left of the corner showed no service.. how to get back my iphone without format any apps, msgs,photos,songs,contacts in all details

Contact the carrier to which it was locked before it was hacked, and enquire if they will unlock it. Not all carriers offer unlocking and those that do usually have requirements such as that you are a current or former customer in good standing.

Cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
          ▪          port 80
          ▪          port 443
          ▪          phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
          ▪          evintl-ocsp.verisign.com
          ▪          evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

TS4185 I can't log into FaceTime or Messages, checked that my ID and password are correct, checked that settings are set correctly. Could it be that latest OS download changed my configurations that disable access?

I can't log into FaceTime or Messages, checked that my ID and password are correct, checked that settings are set correctly. Could it be that latest OS download changed my configurations that disable access?

Update to above question:
Hello All,
To anyone with the same problem described above, on THEIR iPad (if it is running iOS 7.0.2):
Go to Settings; Mail, Contacts, Calendars; DELETE your *******@btinternet.com e-mail account, that you originally set up either using 'Other', or the 'BT' option which I am sure was in the list previous to the iOS 7 update.
Then ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.
Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.
When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.
All my 'old' e-mails, were NOT found in the 'old e-mail' folder though. THEY are still in my inbox.
So this fix worked for me.
After I deleted my account from 'OTHER' and put it in Yahoo, I like other people also ended up with more folders.
I hope this works for you on YOUR Apple devices.
Bob

TS1538 my ipad can not continue to download ios 6.1.2 because of connection problem and it is stuck in connect to itunes image, i cant open it anymore..what should i do? help plz

my ipad can not continue to download ios 6.1.2 because of connection problem and it is stuck in connect to itunes image, i cant open it anymore..what should i do? help plz

Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/ht4097
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

I downloaded a book to my Ipad and when I went to sync with Itunes on my PC- it removed the book from my Ipad, but shows it on the PC. I have it "checked" to be synced but it still does not show up on my Ipad? This also happened after I downloaded IOS 5

I downloaded a book on my Ipad and after syncing to my PC, it was dropped from the Ipad, but shows up on my PC? I have it "checked" to be synced but it will not come back onto my Ipad. This is also after I downloaded IOS 5.1 for the Ipad. Does anyone know why it would be dropped from the Ipad?

Sometimes simply restarting your iTunes, the computer and the iPad is all that it takes to correct an issue like this so try that. Quit iTunes, reboot your computer, and restart the iPad. Then try the sync again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

Downloading ios in configurator

Similar Messages

Maybe you are looking for