Downloading iTunes 9 fails
The "iTunes Setup.exe" downloads to my computer (XP) but before download is complete I get a message indicating that my installer encountered errors before itunes could be configured. Windows Installer indicates the following:
"The feature you are trying to use is on a network resource that is unavailable." Click OK to try again or enter an alternate path to a folder containing the installation package iTunes.msi .
Can anyone tell me if this is a settings problem with my computer?
http://support.microsoft.com/kb/290301
I would also uninstall existing iTunes first, and can't tell, but I would not use Apple Update to install.
http://discussions.apple.com/category.jspa?categoryID=150
http://discussions.apple.com/thread.jspa?threadID=1866970
Similar Messages
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Download itunes fail. Please help.
I am trying to download itunes to my toshiba lap top it is a windows 7 version. Every time i go to download it something pops up saying to download the 64-bit version so after i download the 64-bit version it goes through the process of downloading but it stops and say error occurred please re-install. I have done this about 3 times now and still wont work. Please help.
Hello jwerkmann91,
The article linked below provides some useful troubleshooting steps that can help get iTunes installed on your system.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Allen -
Download itunes fails right at the end
i took the download from the apple website ,but when it gets to the end it tell me a program failed to run and then uninstalls everything
Hello ukzdaly,
Thank you for using Apple Support Communities!
It sounds like the iTunes program downloads ok, but the installation fails toward the end.
I found this article for you to help troubleshoot the issue:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Follow the General Troubleshooting first, then the Additional Troubleshooting if needed.
Take care,
Sterling -
Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?
Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)
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ON my PC, I attempted to download the update to itunes. It gave me an error message that I wasn't able to do that (and I don't recall the exact words) but telling me to delete the old itunes and download the new update, so I did. But now when I try to update the new itunes, I keep getting this message: Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services! It won't allow me to go any further! How do I fix this? What is the problem?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Can't download iTunes "Service Apple Mobile Device failed to start.
I have a new computer and I am unable to download iTunes. I get the following message "Service 'Apple Mobile Device' failed to start. Verify that you have suffiecient privileges to start system services." Please note, iTunes is not installed at this point. Previous discussions have been unhelpful, as they direct me to iTunes files that are currently non-existent due to me not being able to complete installation.
Any help would be appreciated! Thanks!Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects. -
I just bought the new Iphone 5 and i cant get itunes to download, I keep getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start.Verify that you have sufficient privileges to start system services.
I have no idea what that mean my iPhone connects to my computer and charges and i can import pictures it just iTunes that won't work.
PLEASE I NEED HELP FROM ANYONE WHO KNOWS ANYTHING!!!!!!!!!!!!!!!!!!!Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
ITunes 11.0.2 (Win 7 Pro, 64-bit) previously purchased downloads (cloud) fail (repeat 6x)
Summary: Under a fresh install of Windows 7 Professional (64-bit) with all patches applied, verified malware free (Sophos rootkit and virus detection tools and a Microsoft Security scan) iTunes fails to download previous purchases and then store/commit them on the computer.
Detailed Description: What I am presented with is a list of songs that are not on my PC but I can re-download. I click the litle cloud icon and the download begins. But after the file downloads it won't process/transfer into my library and cycles through 5 more attempts. (The little grey Harvey ball icon starts out empty, slowly fills in a clockwise pattern, and when 100% grey (full) it repeats.
Eventually iTunes gives a non-descriptive failure message. I'm stuck.
What I've tried to do:
I've tried several things, including:
- Reinstalling iTunes (with reboots inbetween)
- Turning off then on the iTunes "Show iTunes in the Cloud purchases"
- Reviewing permissions of iTunes directory (per other Apple KB articles and forum advice)
- Reviewing iTunes and supporting file folders/directories for missing things like the 'SC info' directory.
- Exiting iTunes, killing iTunes processes and iTunes Helper, renaming the iTunes folder "OLD-iTunes" and restarting iTunes to create new iTunes subfolders and again testing the downloads from the cloud -- which fail. I then restore my old iTunes directory, exit iTunes (and kill processes) and start iTunes again.
- Checking IE 10 security settings (even though I'm not using IE 10 as my browser, there are apparently ActiveX and other security setting implications that affect the overall system. Learned that when initially trying to install iTunes in the first place.)
- Deauthorizing / reauthorizing the machine
- Calling Apple Support who couldn't figure it out.
Any ideas that aren't inane or ones already tried above?
Thanks so much!Nothing I tried helped. Apple Support couldn't figure it out.
I suspect it had to do with a security patch that MS recently issued then promptly recalled due to failures it caused on many users' systems. I am merely speculating, based on some of the odd errors I saw and the timing of the events.
Alongside the iTunes issue, there were other system errors and security problems I had noticed; namely with Java apps and the built-in security controls of the system. (Again, assuming I was malware-free since I did deep testing with 2 Microsoft tools and some Sophos tools which yielded clean results.)
Nevertheless, I did not solve my problem with technical intelligence. Instead, I wiped the machine and did a fresh install of Windows 7 and then copied my files back into place. (I did NOT do a system restore as to avoid reintroducing a problem from a known bad installation.)
That was only a 5 or 6 hour committmenet but "solved" my problem. -
i am trying to download itunes and i get this message: service apple mobile device failed to start. verify that you have suffient privileges to start system services. what do i have to do?
Hi txatxo
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying a thorough uninstall and reinstall of iTunes as described here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari -
I have been trying to download iTunes on my computer without success. I keep getting a message:
"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privilges to start system services."
What does an Apple Mobile Device have to do with my computer -- what am I missing here?
AraSaLaHello AraSaLa,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend the following article for the issue you described:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you continue to experience issues with the installation of iTunes, I recommend continuing with the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Hello.
I received this message while trying to download itunes:
Service 'apple movile device' fail to start. Verify that you have sufficient privileges to satrt system services.
What this means ???? TksTry the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I cant download itunes on my computer because it says " service 'apple mobile device' failed to start. verify that you have sufficient privileges to start system services. what does this mean? how do you verify this?
I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
Windows could not start the Apple Mobil Device Service on local computer.
Error 1053 The service did not respond to the start or control request in a timely fashion.
I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
Can anyone please help? -
I am unable to download iTunes on my second Windows 8 computer (64 bit). I got it fine on my first one and have used it quite a bit. After downloading the program and installing it on the second computer, I keep getting this error message: "Apple Mobile Device Failed to Start." This happens when when my IPhone 5c is connected via Wi-Fi and I have clicked on "Trust This Computer." (I have tried to install several times-- It gets hung up when it reaches"Starting Services.")
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
Please help. My ipod classic could not be recognised by itunes when I connect my ipod to PC. Previously it has been recognised before I updated. This was a while ago now and so I removed all apple files and re installed the latest itunes but am having the same problem.
When I download itunes, it says that Ipod Service failed to start. I checked the services under task manager and when I try to start it, it says access denied. How to I get access and for the ipod service to start and run?Some anti-virus programs (e.g., McAfee) have this rule that can be invoked under the "maximum protection" settings: PREVENT PROGRAMS REGISTERING AS A SERVICE. If that rule is set to BLOCK, then any attempt to install or upgrade iTunes will fail with an "iPod service failed to start" message.
If you are getting this problem with iTunes, check to see if your anti-virus has this setting and unset it, at least for as long as the iTunes install requires. Exactly how to find the rule and turn it on and off will vary, depending upon your anti-malware software. However, if your anti-virus or anti-malware software produces a log of its activities, examining the log may help you find the problem.
For example, here's the log entry for McAfee:
9/23/2009 3:18:45 PM Blocked by Access Protection rule NT AUTHORITY\SYSTEM C:\WINDOWS\system32\services.exe \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\iPod Service Common Maximum Protection:Prevent programs registering as a service Action blocked : Create
Note that the log says "Common Maximum Protection: Prevent programs registering as a service". The "Common Maximum Protection" is the location of the rule, "Prevent programs registering as a service" is the rule. I used that information to track down the location in the McAfee VirusScan Console where I could turn the rule off.
After I made the change, iTunes installed without complaint. -
Can't download iTunes to my PC. Message says "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services."
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I was trying to upgrad my itunes and keep getting the message: itunes failed to download. Service apple mobile device failed to start. Verify that you have sufficient privileges to start system service. I uninstalled itunes, but keep getting this message. Any ideas how to fix this? thank you
How to restart the Apple Mobile Device Service (AMDS) on Windows
Solving MSVCR80 issue and Windows iTunes install issues.
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