Downloading Lightroom Troubleshooting

I keep trying to download Lightroom onto my mac but it keeps saying my operating system is incompatible. I have Mac OS X 10.6.8 and Safari v. 5.1. What else could be wrong? I am confused and would appreciate the help

Nothing else needs to be wrong.  The system requirements for Lightroom 5 do not include Mac OS X 10.6.8, so your system is incompatible.
Here is a link to all of the requirements for all versions so that you can check for any other shortcomings.
System requirements | Lightroom

Similar Messages

  • I can't download Lightroom for some reason.  I keep getting this error:  Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...  -------------------------------------- Summary ------------------------------------

    I can't download Lightroom for some reason.  I keep getting this error:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • Error when downloading Lightroom.

    After having successfully downloaded and installed Illustrator, InDesign, Fireworks and Photoshop, I tried to download Lightroom. The dowload process halted, and I aborted it. When i tried to download and install the program for a second time, the process stopped, and I received the following error message :
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s)
    ----------- Payload: AdobeLightroom5CCMSetup-mul 5.0.0.0 {3f480018-d40f-429a-b939-d1a53276944f} -----------
    ERROR: Third party payload installer Install Lightroom 5 CCM.exe failed with exit code: 1603
    I have had contact with Adobe Technical support - copy of chat is enclosed here :
    Temjentoshi: Hello. Welcome to Adobe Technical Support.
    Temjentoshi: Please allow me a moment while I look into your account & verify the details.
    Rune Garmann: That's all right, I can do some productive work while I wait. ;-)
    Temjentoshi: Thank you.
    Temjentoshi: Thank you for your patience.
    Temjentoshi: Hi Rune.
    Temjentoshi: As I understand, you are unable to download your product as you get the error exit code 7. Is that correct?
    Rune Garmann: Yes, that is correct. I tried to download this from home - letting the PC stay on during the night. This morning, the download process had stopped. I aborted the download and gave it another try when I came to my office. It then stopped again, and I got the error message which I copied and sent you.
    Temjentoshi: Okay.
    Temjentoshi: Thank you for the information.
    Rune Garmann: I can add that I have successfully downloaded and installed Illustrator, InDesign, FireWorks and Photoshop.
    Temjentoshi: I will check with my resources and see what best can be done for you.
    Rune Garmann: That's fine, I can wait.
    Temjentoshi: Thank you.
    Temjentoshi: Thank you for your patience.
    Temjentoshi: I checked and see that you have CC teams under you account.
    Temjentoshi: In that case you will have to contact the technical team for CC team issues of your region.
    Temjentoshi: I will provide you the link, please contact them to resolve the issue.
    Temjentoshi: I am sorry for the inconveniences caused to you.
    Temjentoshi: Please click here
    Temjentoshi: Please click on the link and select contact customer service.
    Temjentoshi: Then select the product as CC teams.
    Temjentoshi: Then click on need more help.
    Temjentoshi: It will guide you to chat with the CC team specialists team of your region.
    Rune Garmann: Thank you very much !
    Temjentoshi: You are welcome.
    Temjentoshi: Apart from this, is there anything else that I may assist you with?
    Rune Garmann: No, thank you, this will be fine. I'll try the natives of Norway, and shall see what they can do for me. ;-)
    Temjentoshi: Okay.
    Temjentoshi: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
    Temjentoshi: Thank you for contacting Adobe. Good Bye.
    This chat session has ended.
    Thank you for contacting Adobe.
    Ideas, anyone ?

    Hi Rune,
    Please refer to the following forum thread on ERROR: Third party payload installer Install Lightroom 5 .
    http://forums.adobe.com/message/5395762
    Hope this helps.
    Regards,
    Sumit Singh

  • Download lightroom - download button is not working

    Unfortunately my laptop was stolen and now that I have a new LPT, trying to download lightroom again. Went to the adobe website but the download button is not working.  Also checked support online. It said to right click the button and select open in new window. Tried that too - no luck. Anyone have anyother advice.

    Troubleshoot Adobe Download Assistant
    Mylenium

  • I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

    I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

    If you use extensions like <i>Adblock Plus</i> or <i>NoScript</i> or <i>Flashblock</i> that can block content then make sure that such extensions aren't blocking content.<br />
    You can see the installed Firefox extensions in "Tools > Add-ons > Extensions".
    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
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  • Just download lightroom cc and not open at all. Have desistarei and will install several times and the problem continues ... I need a solution .. thank you  Operating System Windows 7 64bit

    just download lightroom cc and not open at all. Have desistarei and will install several times and the problem continues ... I need a solution .. thank you  Operating System Windows 7 64bit

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Trouble Downloading Lightroom 4 from disc

    Im having trouble downloading lightroom 4 from disc- screen shot:

    You may also want to review your installation logs to determine the exact error message.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the log files.

  • I have had adobe creative cloud for 6 mos...but as of today when i try to open it to download lightroom a blue gear in the middle just spins forever and the apps never come up

    i have had adobe creative cloud for 6 mos...but as of today when i try to open it to download lightroom a blue gear in the middle just spins forever and the apps never come up..i have rebooted laptop and that didnt work, the blue gear in the middle just spins forever

    Hi there,
    Please try the solution posted here App doesn't open | Progress wheel spins continually
    ^Ani

  • I have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number

    i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."

    There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
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    Quit the CC Desktop application,
    Restart the CC Desktop application—this will rescan what you have installed and not see LR,
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  • I cannot download Lightroom CC because it does not show up  on my Creative Cloud Application Manager. How do I fix this?

    I cannot download Lightroom CC because it does not show up  on my Creative Cloud Application Manager. How do I fix this?
    I have Windows 8 and am currently using the entire Adobe Suite Package for my account.

    do you have a 64 bit os?

  • Trying my hardest to download lightroom with no luck no matter what i update. Will Lightroom 5 run on Vista?

    I currently have Windows Vista. I know its an old system but bare with me. I am trying to download the trial of lightroom to see if its what im looking for as I dont want to spend the money but be let down. Every time i try it says i am running an operation system thats no longer supported by Adobe. These are my computer specs.Windows vista home premium 2007.
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    AMD Athlon (tm) 64 X 2 Core processor 4800+ 2.50 Ghz
    Memory (RAM) 2.0GB
    32 bit operating sytem.
    Now i dont know if any of that matters, i dont know that much about computers except how to use them. But i really need a decent editing program ASAP, i literally have a matter of days left for editing 50 photo's, so am in desperate need of any advice. I have updated my computer so many times to try meet the requirements. What can I do to fix this??? Any help PLEASE

    At the moment yes, I am unable to upgrade for the time being. I managed to download lightroom 4.4 but figured out quickly it doesn't have a lot of the features I need for editing portraits. Do you by any chance know a photoshop equivalent version trial I could download? I am going to buy whichever one works best after trying for a day, but I just don't want to spend the money and be let down really. I need to know which one will work best for what I'm doing. So body reshaping is a huge part of that.

  • Downloading Lightroom with Windows Vista

    Can I download Lightroom 5.5 with Windows Vista?

    Downloading LR 5.3 isn't a problem, but running it will be, as it isn't supported. You could take a look at this http://www.doerg.es/doku.php?id=start:computer:lightroom5vista. I would point out that it is not supported by Adobe.

  • I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchas

    I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchased, and am paying monthly for my creative cloud for photography. Please help

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Hey yall.. I lost everything from my mac from a data encrypted error and now it won't let me download Lightroom off of the disk again onto my new mac. What should I do?

    Hey yall.. I lost everything from my mac from a data encrypted error and now it won't let me download Lightroom off of the disk again onto my new mac. What should I do?

    Hi Brennacoyle,
    Can you please share the error message that you are getting while trying to download on the new MAC ?
    Cheers,
    Kartikay Sharma

  • I am trying to download lightroom again but it does not show up in my orders.

    I need to download lightroom again but it only shows up in "My Products" and not in the "Orders" section. What can I do?

    Product updates this link will give you access to a web page that will allow you to access any Adobe product software download you require. Click on the product "Lightroom" in your case and you will be able to find exactly the one you wish.

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