Downloading Mountain Lion upgrade from App Store failed
I'm upgrading my wife's iMac from Snow Leopard 10.6.8 to Mountain Lion. Just tried to download the Mountain Lion upgrade from the App Store. I paid for it, clicked on the download, the little icon did it's fancy leap down to the application bar at the bottom of the page, and the item in the app store said it was downloading as well as the white bar beneath the icon in the app bar at the bottom of the screen. Nothing happened. I left the computer and came back about ten minutes later. The app store had crashed. Rebooted it. Tried the download process again. Same result.
I paid about $20 for the system software upgrade so I would like, if possible, to use the app store item if I can. Is there a solution without a trip to the Apple Store to buy the system upgrade?
John Kendrick
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
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If it's new, read. http://www.apple.com/osx/uptodate
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Also i have bought the Numbers app on my iPhone 4, and also had the download for my iPad 2 as well for free, will this count on my Mac Mini from the App store, or will i have to pay for the app again when i get my Mini?
Thanks
Jonjrthomas84 wrote:
Im going to be getting a Mac Mini sometime soon, (hopefully in the next few weeks) and was wondering the Free Mountain Lion upgrade, is that only for buying from the Apple online Store, or does it go for anywhere you buy the system new?
Anywhere...
jrthomas84 wrote:
Also i have bought the Numbers app on my iPhone 4, and also had the download for my iPad 2 as well for free, will this count on my Mac Mini from the App store, or will i have to pay for the app again when i get my Mini?
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You will need to Buy the OS X version to use on the Mac. -
How to download Mountain Lion without the App Store?
How I'm able to download and purchase Mountain Lion without App Store?
I removed the App Store since it was annoying in my application bar and I didn't use it anyway. Right after I searched up all files connected to it and deleted them. This was about 6 months ago.
Now I need to run a program that requires Java 7, which is only available for Lion+
Since Mountain Lion was coming out in a few days I waited on it, now it's out and I can't purchase it >.>
Screenshots:
App Store:
Trying to open it:
Trying to purchase Mountain Lion from the site:Restore your system from your Time Machine backup.
Or if you do not have a full system backup make one using Time Machine. Then download the 10.6.8 combo updater and appy it to your system <http://support.apple.com/kb/DL1399>.
Or, you can purchase OS X 10.8 on your Macbook Pro, download, transfer the installer to iMac and install it. Just be sure and backup the installer to an external HDD BEFORE you install it on the iMac.
In the future just remove the icon from the Dock and you won't have this problem. Also, make backups. -
Unable to download(purchase) Lion Update from App Store
When I try to download Lion, the download sign in window appears and is populated with someone else's Apple ID. If I change the ID to mine and use my password I get 2 messages:
"We could not complete your request. There was an error in the App Store. Please try again later. (4)"
Click OK and 2nd message:
"Unknown Error"
iTunes does not exhibit this, and normal sign in to App Store shows correct ID, only the Download Authentication does this. I have been able to update other Apps just fine, this requires a purchase, and is the only difference.Perhaps it was a display model at one time in the store and someone registered the OS in their name. I would return to the store with the Mac and show them the stranger's name that appears in the Mac App Store when you try to update Lion. Perhaps it is even an employee. Anyway, they need to set this right by you. A new Mac should not have someone else's Apple ID registered into it. That registration sent the unique identifier to Apple for this Mac and registered it to the person's Apple ID. Not cool.
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I tried to download Mountain Lion and the App store says my computer is not compatible.
My OS X was 10.4 so I ordered Snow Lion and updated it. I am now running version 10.6.8. I have a mid 2007 IMac. This is my hardware
Hardware Overview:
Model Name: iMac
Model Identifier: iMac5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 1 GB
Bus Speed: 667 MHz
What could be the problem?These are minimum and recommended system requirements for Mountain Lion :
Looks like you need to update your RAM.
OS X Mountain Lion system requirements
To install Mountain Lion, you need one of these Macs:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space
Feature-specific requirements
Some Mountain Lion features have additional requirements.Time Machine
Requires an additional hard drive or Time Capsule (sold separately).
Photo Booth
Requires a FaceTime or iSight camera (built in or external), USB video class (UVC) camera, or FireWire DV camcorder. Backdrop effects when using a DV camcorder require fixed focus, exposure, and white balance.
FaceTime
Video calls require a built-in FaceTime camera, an iSight camera (built in or external), a USB video class (UVC) camera, or a FireWire DV camcorder, and a 128-Kbps upstream and downstream Internet connection. Making HD video calls requires a built-in FaceTime HD camera and a 1-Mbps upstream and downstream Internet connection. Receiving HD video calls requires a supported Mac.
AirDrop
AirDrop works with the following Mac models:
MacBook Pro (Late 2008 or newer)
MacBook Air (Late 2010 or newer)
MacBook (Late 2008 or newer)
iMac (Early 2009 or newer)
Mac mini (Mid 2010 or newer)
Mac Pro (Early 2009 with AirPort Extreme card, or Mid 2010)
Boot Camp
Supports existing Boot Camp installations with Windows XP Service Pack 2, Windows Vista, or Windows 7. New Boot Camp installations require Windows 7 (sold separately).
Exchange Support
Requires Microsoft Exchange Server 2007 Service Pack 1 Update Rollup 4 or Exchange Server 2010. Auto-setup requires enabling the Autodiscovery feature of Microsoft Exchange Server.
AirPlay Mirroring
Requires a second-generation Apple TV or later. Supports the following Mac models:
iMac (Mid 2011 or newer)
Mac mini (Mid 2011 or newer)
MacBook Air (Mid 2011 or newer)
MacBook Pro (Early 2011 or newer)
Power Nap
Supports MacBook Air (Mid 2011 or newer), MacBook Pro with Retina display.
Gestures
Requires a Multi-Touch trackpad, Magic Trackpad, or Magic Mouse.
VoiceOver Gestures
Requires a Multi-Touch trackpad or Magic Trackpad.
Mac App Store
Available only to persons age 13 or older in the U.S. and many other countries. Requires compatible hardware and software and Internet access; broadband recommended (fees may apply). Terms apply.
Dictation
Requires a microphone (built-in or external) and a broadband Internet connection. -
Since I did this without benefit of a disk, I would like to create a system disk to access system in case of a hard drive failure. How do I do this?
This might help?
http://support.apple.com/kb/HT4848
Regards,
Colin R. -
I would like to upgrade my macbook from 10.6.8 (Snow Leopard) to Mountain Lion. However, app store said that my macbook is not compatible with Mountain Lion? Why can't I upgrade my macbook to mountain lion? And How can I upgrade my macbk to a newer version such that I can download the newest version of imovie?
Here r the system info of my macbook:
Mac oS X (version 10.6.8)
Processor :2.2 GHz Intel Core 2 Duo
Memory: 2 GB 667 MHz DDR2 SDRAM
Model Identifier: Macbook 3,1
IRequirements for Mountain Lion:
http://www.apple.com/osx/specs/ -
Upgrading to os mountain lion without the App Store
Hello, is it possible to upgrade to mountain lion without the App Store? Our iMac is 10.5.8 is it possible to buy a disk from an apple store to upgrade?
1. Not directly. The installer must be downloaded from the Mac App Store and run on Mac OS X 10.6.8 or newer, including an external drive with a bootable OS on it. It also can't upgrade a 10.5.8 or earlier system.
2. No.
(83554) -
I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?
Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
Matt -
Mountain Lion purchased from Mac store will not download. 'Downloading' simply stays greyed out for hours. Nothing I do changes it. I am running OS 10.6.8 on a 2010 Mac Mini. What do I do now?
If you are looking at the front page of the App Store and you are seeing the "downloading" message on the right under Quick Links.
Try this... Go into the "Purchases" section in the top bar of the App Store find ML in the list you are presented with. Does it say Resume? If so click the button and it will change to Pause. You may have paused it previously and forgot.
If not then do as Csound1 suggested and simply wait for it to finish
Jerry -
I downloaded OSX Mountain Lion via the App Store but I can't download to my other mac
I downloaded Mac OSX Mountain Lion via the App Store. My understanding is that you can download it on up to 3 machines?
I have downloaded it to one iMac and one MBP but have one more to do. I've accessed the App Store with my admin logon on my last MBP to download it but can't seem to find it in my purchased history to do it.
I can go into iTunes into my account and then purchase history where it's recorded, but there's nothing here about how to download it again?
Any advice greatly appreciated.Log into the Mac App Store using the EXACT same Apple ID as before when you first purchased ML, and in your Account look under "Purchases", where you can download it again.
Hope this helps -
I purchased mountain lion in the app store but it won't download
I bought OS X Mountain Lion in the App Store on my Macbook. It asked for my computer password and itunes accont password. After I entered them a button labeled "Download" replaced the "$19.99" button. When I click on the button a small whirling symbol appears above it but dissapars after a second and nothing begins to download. I tried to hit the apple in the upper left hand corner of the screen and select software update but it doesn't appear happens. What should I do?
Were you in your Purchases section of the app store?
After purchasing it, it should show up there. -
When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks
Make sure your Mac qualifies for Mountain Lion > Upgrade your Mac to OS X Mountain Lion.
If you have anti virus software installed, disable that before downloading apps.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store. -
Redeem code for Mountain Lion in the App Store
I input my redeem code for Mountain Lion in the App Store and it said it was downloading, but nothing happend. How do I know if the upgrade has been completed?
Welcome to Apple Support Communities
Open the Mac App Store and press the Redeem button:
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