Downloading music from Ipod to HP ENVY sleekbook 4pc with windows 8.1

Conneted Ipod to laptop but it is not recognized. Cannot transfer music. Any suggestions? What program do I need to support the transfer?

Envy13,
Could be trouble with iTunes or iPod bits -- there have been a few reports of trouble with iTunes and Windows 8.1 on occasion, although I have not heard about it for a while and your precise symptoms do not match the reports.
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Could be it does not like your USB port -- some devices dislike USB 3.0 ports. Try a USB port on the right side of your notebook -- if you system supports USB 3.0 ports, the ports on the right side of the notebook are more likely the USB 2.
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I found this rather ominous Post that addresses the #31 error / code; it suggest your system is infected with malware. I cannot comment on this one way or the other beyond providing the information:
code 31 error on apple mobile device usb driver
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You could try another type of software.
Several good alternatives are mentioned here, along with related articles:
Top 5 Alternatives to iTunes: Best Free Software for Syncing Music to Your iPod
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Other than checking and flushing your system of malware, you might be better off addressing this issue at the Apple Support site only because there might be more information there about the subject.
You can certainly do a Search on the forum here for more about what has been said on the subject in the past.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Message was edited by: bethyanne
I just noticed this question is under the iPod Nano First Generation discussion but I have a 2nd Generation
Message was edited by: bethyanne

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Downloading music from Ipod to HP ENVY sleekbook 4pc with windows 8.1

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