Downloading new verion - can't remove old version

I wanted to upgrade my Quicktime to the new version but it can't delete the older version. I tried add/delete programs, deleting QuickTime from the Program Files folder, etc... no dice. Any ideas? My son got his first ipod and can't get updated version of itunes to get any songs.

Could this be related to permissions? Are there multiple user accounts on the computer, where's Sandy?
I might try right clicking on QuickTime somewhere on the computer maybe Apple Software Update. Then go to Properties, click on the Security tab>Advanced>Owner. This would be the current owner of QT, or probably the one that installed it.
If you don't have a Security tab, open Folder Options control panel, click on View tab and uncheck-Use simple file sharing [Recommended].
Are you logged on as the same person that shows up as the current owner of QT? Is the account that you used to log on a administrator account, open the User Accounts control panel.
You must be a administrator account with full administrator credentials to install programs. This may or may not be your problem, but permissions can certainly be the cause.

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ITunes-Won't upgrade, can't removed old version, can't add new version,etc

I just bought a new Ipod yesterday, 30GB Photo/Video. I connected my Ipod however it was not responding to the old version of iTunes which I had, this is when the problems started.
1st. I tried to update my iTunes, I tried with the new disc which came with my Ipod and also from the internet. I tried running and saving the program - both times I received a Error Msg as following:
Error 1406. Followed by some numbers and letters as well as: Verify that you have sufficient access to that key, or contact your support personnel.
2nd. I tried to remove my old version of my iTunes to see if I could then use the CD to add the new version, however when I tried to do so I got this Error Msg:
Error 1402. Could not open key: followed once again by some numbers and letters as well as: Verify that you have sufficient access to that key, or contact your support personnel.
Followed by Error: -1603 Fatal error during installation
Consult Windows Installer Help (Msi.chm) or MSDN for more information.
Seems like I've tried everything to install, update, and even delete my old version of iTunes to try and get the new version, nothing seems to help. I never had this problem before with my old Ipod, but I'm ready to switch over to my new one. SOME ONE PLEASE HELP!!!!!
Thank you

I tried following the steps in the Troubleshooting, however I cannot complete them all as I cannot remove the older version of my iTunes from my computer.
I've emptied my Temp directory and restarted with the same result.
One thing I noticed is I cannot seem to find my Windows installer anywhere on my computer. Could this be a problem?
I've turned off my fire wall, turned off my anti virus program, and updated my computer all with the latest updates.
I've tried placing the program in different locations to see if this would work, but no such luck.
This is what I receive when I try to add the new iTunes from the CD:
Error 1406. Could not write to value to key\CLSID\{7A7FB085-6068-4898-8CCA-480A9187277C}\Local Server 32. Verify that you have sufficient access to that Key, or contact your support personnel.
If I press ignore and try to continue with the download it's followed by more errors:
Error 1406. Could not write to value to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\inprocServer32 Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\inprocServer32 Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\ProgID
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\VersionIndependentProdID
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value Treading Model to key\Software\Classes\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\inprocServer3 2
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write calue Treading Model to key\Software\Classes\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\programmable
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write calue Treading Model to key\Software\Classes\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\TypeLib
Error 1904.Module C:\Documents and Settings\OmarDavila\Desktop\iPod\iPodUpdater 2006-01-10\iPodUpdaterExt.dll failed to register. HRESULT -2147220473.
Contact your support personnel
1607: Unable to Install InstallShield Scripting Runtime.
Please help!!! All I wanna do is install this iTunes so I can add my music to my new iPod!
Thanks!

Can you remove old versions of iPod updater from your PC?

I was attempting to clean up my PC and remove unwanted software and I noticed in add/remove programs that all of the iPod updater versions I have ever installed are still on my PC even though I only need the latest version. I tried to remove the older versions and my PC won't let me. Can you remove the older updater versions from your PC and if so, how do I go about doing this without getting an error message?

It gives me an error transfer or something like that. There is no stand-alone uninstall - when you go through add/remove, the installshield starts and then I get that error. I was thinking about just deleting it via windows explorer but I don't want to create more problems. I just think it's silly to have it on my PC if it's never going to be used again.

Can't remove old version ... for install new version

I can't install the update of iTunes beacause it ends with an error in Quick Time:
Die alte Version von Quick Time kann nicht entfernt werden. Setzen Sie sich bitte mit dem technischen Support in Verbindung.
Than I tried it with "Systemsteuerung" and "Software". I doesn't work:
Fehler bei der Übernahme der Transformationspakete. Stellen sie sicher, dass die Transformationspakete gültig sind.
"

First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?
(thank you very much, {b nior})

By downloading iTunes my laptop says; Can't remove old quicktime

While downloading iTunes my pc says: Can't remove old version of QuickTime

What is the precise text of the message, please? (There's a couple of different ones I can think of that you might be getting.)

Upgraded to LR5.7 and PS Elements 13. Using a SSD which is becoming Full! Can I remove older versions of these programs without affecting the functionality of the new programs?

Upgraded to LR5.7 and PS Elements 13. Using a Solid State Drive which is becoming Full! Can I remove older versions of these programs without affecting the functionality of the new programs?

Yes, there is no need to keep previous versions of software on the SSD (or on your computer).
Also, you didn't mention this but if the photos are on the SSD, you should move them off the SSD to a regular hard disk using these instructions: Adobe Lightroom - Find moved or missing files and folders

I have iPhone 3G 8Gb with iOs 4.2.1 how can i download skype,viber,temple run of old version??? where do i get these apps for my iPhone

I have iPhone 3G 8Gb with iOs 4.2.1 how can i download skype,viber,temple run of old version??? where do i get these apps for my iPhone

You don't. The only place to obtain apps for any iPhone is the app store. However, most, if not all of those apps won't run/install on an iPhone 3G. iOS 4.2.1 is the end of the line for your phone & most developers no longer support it.

Itunes did not remove old version to update to new version

after many attempts itunes will still say couldnot remove old version and fails to update! Ihave tried revo uninstall, ccleaner, regedit removing all to do with itunes,Apple,bonjour,quicktime to no avail please HELP! SOS

Perfect, thanks.
old version of itunes cannot be removed.contact technical support group.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to remove old version of iTunes

no "remove" option, in the control panel for itunes, downloaded new itunes, can't install it. message said
"cannot remove old version, contact technical support group".
i give up.
anyone know about this???

First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?
(thank you very much, {b nior})

HT203756 How can I remove 'old' or 'incomplete' backups from iCloud?

How can I remove 'old' or 'incomplete' backups from iCloud?
When I attempted, the iPhone 6+ message asked if I wanted to remove ALL of the backups... without giving me the option of selecting the specific one I wanted to remove.
I had performed 'backups' of my old iPhone, but, when I tried to RESTORE to the REPLACEMENT iPhone, at least one of the iCloud backups shows 'incomplete'. There was no 'error' on the original iPhone...when it 'failed' to complete the backup.
Now, I would like to 'clear up' the 'storage' on the iCloud, but am unable to select specific ones. I can either keep all instances or shut off iCloud Backup which would, according to the message, remove/delete ALL of the BACKUPS.
This shouldn't be this difficult.....

I too wondered how you remove apps from iCloud. Judging by the quantity of questions, comments, suggestions and replies (some rather rude) there is a clear need for Apple to make their literature a lot clearer. The page describing what iCloud backs up refers to "app data" as an item which is backed up. To the uniniated this might mean the app program but it seems not. The app is "bought" via iTunes or the App Store and details of your purchase (free or otherwise) is held there separately on the server.
It would be nice however to be able to remove the reference to junk I have downloaded and decided I don't want so that it doesn't appear on the purchased apps listing! Apple please note this.
It must be remembered that Apple products come pitifully supported by manuals "out of the box" on the assumption that it is so easy to use the product that no explanation is needed. They forget that most buyers of Apple products (me included) don't know (and don't want to know) how they work, so when something is not obvious they are required to plough through Lord knows how many web pages of "knowledge base" material until they find an answer.
All I can add is that it is worth spending time reading the multiitude of discussion threads before asking the question yet again...

Itunes 10.1 will not download because I can't get old apple application support off my computer windows xp

itunes 10.1 will not download because I can't get old apple application support off my windows XP. Help!

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Problem removing old versions with customization wizard 8

I'm trying to deploy Acrobat Reader 8 to our XP Professional desktops via Active Directory software installation (Windows Server 2003 domain)
I have obtained the MSI release of Reader 8, customised it using Adobe Customization Wizard 8, and deployed it through AD as per the Adobe documentation. This works as expected for new machines without a previous release of Reader installed.
However for desktops that have Reader 6 or 7 installed, we end up with two versions installed side by side (visible in Add/Remove Programs). Reader 8 works fine at this point. Removing the older version causes the PDF file association that Reader 8 created to be broken, also the Internet Explorer browser plugin is broken. Reader 8 has to be reinstalled manually to fix this issue.
I have read that Reader automatically removes old versions of itself when you install a new version. Additionally, when customising the MSI, "Remove previous version of Reader" is greyed out. However it appears that the installer is not removing old versions.
Any ideas as to a solution?
Thanks a lot
Tom Fanning

I have the same problem and i have wasted like 50 hours on this s**t. I'm trying to deploy reader 8 on our 1800 XP workstations with SMS 2003.
The cutomization tool is totally useless. The only way i have came up with is to create a script wich checks if earlier versions of Adobe reader is installed by looking if the installation folders exists (for example c:\Program Files\Adobe\Acrobat 7.0\Reader ).
If the installation folders exists, the script would run the uninstallatoin string of the reader using its Windows installer product code, like this:
MsiExec.exe /x /qn {AC76BA86-7AD7-1035-7B44-A70000000000}
Now, the problem with the script is that we have several versions of reader 6 and 7 including 3 different languages. The script or the .BAT file would be quite complicated and the testing is allmost impossible.
I think that it would be much more easier to create a script that deletes all the shotcuts for Adobe reader and then installs a Freeware product for openig PDF files.
http://www.docu-track.com/home/prod_user/PDF-XChange_Tools/pdfx_viewer
In my opinion, adobe products are a nightmare for IT admins and their support system is even worse than Microsofts.

How can I uninstall old versions of Adobe Illustrator?

How can I uninstall old versions of Adobe Illustrator?

This is for uninstalling CS2, but you might find it helpful. EDITED: but watch out, since I don't know if trashing any of these will remove currently needed Illustrator files, if you have a later version.
To uninstall Adobe Creative Suite in Mac OS 1 -- Double-click Activity Monitor.app in Applications/Utilities, select AHCRemind, and click Quit Process.
2 -- If you intend to install the product on a different computer, transfer the activation. (See “To transfer the product activation” on page 1.)
3 -- If you want to uninstall Adobe Acrobat, double-click the uninstaller in Applications/Adobe Acrobat 7.0 Professional, and follow the on-screen instructions.
4 -- If you want to uninstall Version Cue 2, double-click the uninstaller in Applications/Adobe VersionCue CS2, and follow the on-screen instructions.
Note: If the Version Cue uninstaller fails, see the alternative procecure, “To remove Version Cue manually” on page 4.
5 -- From the Applications folder, drag the following items, if present, to the trash: Note: After you drag the items to the trash in steps 5-8, you must empty the trash before you can reinstall
Adobe Creative Suite 2 on the same computer. • Adobe Acrobat 7.0 Professional • Adobe VersionCue CS2 • Adobe Bridge
• Adobe GoLive CS2 • Adobe Illustrator CS2 • Adobe InDesign CS2 • Adobe Photoshop CS2 • AdobeHelpCenter.app
6 -- From the Utilities folder, drag the following items, if present, to the trash: • Adobe Utilities • Adobe Updater.app
7 -- From the Library folder, drag the following items, if present, to the trash: • Application Support/Adobe/AdobeHelpData • Application Support/Adobe/Assistance • Application Support/Adobe/StartupScripts/Workflow Automation Scripts
• Preferences/Adobe/Workflow • Preferences/com.adobe.ActivationUtility.plist • Preferences/com.adobe.GoLive.plist • Preferences/Adobe Save For Web GL 8.0 Prefs
8 -- From the Users/[user name] folder, drag the following items, if present, to the trash: • Library/Preferences Panes/Opera Preferences
• Library/Caches/Opera Cache
• Documents/AdobeStockPhotos
To remove Version Cue manually (Mac OS only, not recommended)
If you’ve accidentally removed parts of the Version Cue installation manually or if the uninstaller fails, you have to remove the remaining installed Version Cue components manually.
1 -- From the Library/PreferencePanes folder, drag the Version Cue CS2.prefPane folder to the trash. 2 -- From the Library/Preferences folder, drag the com.adobe.versioncueCS2.plist file to the trash. 3 -- From the Library/StartupItems folder, drag the AdobeVersionCueCS2 folder to the trash. 4 -- From the Applications folder, drag the Adobe Version Cue CS2 folder to the trash.
5 -- From [user home]/Library/Preferences/Adobe, drag the Workflow folder to the trash. 6 -- (Optional) From the [user home]/Documents folder, drag the Version Cue folder to the trash.

Just downloaded new verion of ITunes, now when I try to open ITunes get This copy is corrupted or is not installed correctly. Please reinstall ITunes. Running XP. I do not want to lose everything I already have on ITunes.Does anyone know what the solution

Just downloaded new verion of ITunes, now when I try to open ITunes get This copy is corrupted or is not installed correctly. Please reinstall ITunes. Running XP. I do not want to lose everything I already have on ITunes.Does anyone know what the solution might be?

Hi, oldcrow13.
Thank you for the response. Typically this error is caused by installing an older verison of iTunes than you had prior. When you installed iTunes did you download the program directly from iTunes.com, or did you use an older copy of the program on your computer? If you used an older version or are unsure, uninstall all the components one more time and download a new copy of iTunes via the link below.
iTunes for Windows
http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com
Jason H.

Very very important for me... Can I Found old versions of apps that are compatible whith my ios?

I have a 2G ipod touch and I had to restore it... Can I Found old versions of apps that are compatible whith my ios? I can't download apps because they need ios 5.0 or superior.
Now I have no apps installed because I didn't found anyone compatible.
I need apps like pdf readers, gmail... The most importat for me now is a PDF Reader, only with a solution for this I wold be very happy.
I'll be very grateful if you answer this question. Please, I need help.

If you previously purchased the app you may be able to redownload by:
'Last Compatible' Version of Apps for Users Running Legacy Versions of iOS - Mac Rumors
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.

Downloading new verion - can't remove old version

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