Downloading Photoshop Ext... Receiving error message

I am trying to Downloading Photoshop Ext... Receiving error message from Adobe App Manager:
"Weve encountered the following issues:
Please connect to internet, Then try again."
I am clearly connected to the internet & have already rebooted my PC.
Jodi

Is this utilizing the Creative Cloud or do you have a subscription to Photoshop?  Which operating system are you using?

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