Downloading PS CS6; have purchased yearly subscription and cannot locate download
Have purchased a yearly subscription to photoshop. Have followed the download instructions, through to my order history, clicked on download button and was lead to page with no download that I could find, and nothing downloaded automatically.
Is this an issue with the Adobe site? Or am I missing something?
Urgent, thanks.
Helen,
There are a few threads on downloading the creative cloud apps:
http://forums.adobe.com/message/4397925#4397925
http://forums.adobe.com/message/4429903#4429903
http://forums.adobe.com/message/4432672#4432672
Hope they answer your question. Let us know in case you have any more queries.
Thanks
Nikhil
Similar Messages
-
I have purchased a subscription and cannot seem to...
My telephone number [removed for security]
wills10016647 wrote:
My telephone number [removed for security]
Hello
NEVER post personally identifiable information on this public internet site. You advised the entire worldwide internet community of your private telephone # before I removed it.
You have a monthly Unlimited World Subscription and are attempting to call cellphones in Turkey and UK. Please note that only calls to landlines in these countries are included in your Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
I purchased a Maxtor External Hard Drive several years ago and cannot locate the Fire Cable that came with it. I want to transfer the files in the Maxtor to a new PC I recently purchased. How would I go about doing that?
Just buy a new cable
-
I have purchased 9 songs on I tune and cannot get them over to my IPOD play list----I have tried to sync them like the old times I have tried dropping them into my IPOD wont take. Can someone explain how I can get these new songs onto my IPOD and out of my purchase list
Do you have the Convert higher bit rate songs to 128 Kbps AAC option ticked from under the iPod's Summary tab in iTunes?
If so, disable it and then click the Apply button in the lower right hand corner to apply the changes to your device.
B-rock -
Help. I was trying to delete a trial copy of Adobe XI and I think it deleted everything. Everytime I try to open a document in PDF it says there are no programs associated with it. We have a yearly subscription, how to I get it to download again??
Hi Maria ecp,
Since you have bought yearly subscription then please reinstall Acrobat and you would be able to open the pdfs again.
Regards,
Rave -
I have purchased Adobe Acrobat and my order number is 281998924. My previous Sony computer which used to Windows 7 crashed. I purchased a new Toshiba computer with Windows 8. How can I download the Adobe acrobat? I assume I don't have to pay for the program again? Thank you for all your help! Angelo.
If you had purchased Acrobat Standard subscription.
You need to download the application from below website :
www.cloud.acrobat.com
Sign in with Adobe ID and Password and once signed in click on Acrobat tab and download the application.
Sign in - Adobe ID -
I have purchased a movie and downloaded it. Next I get a screen that says Terms and Conditions and tells me to read and click on Agree. I cannot find the Agree anywhere in the document. How do I move on and view the movie?
Go to Settings>General>Usage. How much space does it show you have?
If you connect your phone to your computer, what does iTunes say is on your phone? Do you see a large amount of "Other"? If so, you may have a corrupted database. You'll need to sync your phone then restore it as NEW (not from back up) then re-sync your data). -
How can I watch a Disney movie from the Disney website I have purchased movie cd and I can go to the website on by gateway computer but can't get it to play on my iPad it wants me to download flash but apple doesn't support flash or I can down loadQuickTime but don't know how. Says to email website did that but takes me back to same place to email help
Contact iTunes Customer Support, but honestly, there are no returns for iTunes purchases.
-
I am using win vista and have installed itunes for my ipod shuffle four years back. now I have purchased iphone 4, and trying to reinstall itunes after uninstalling my earlier itunes i always get a message that error in installation. kindly help
You might find this article helpful: http://support.apple.com/kb/TS3694
It has the error range of 3000's which states
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes. -
I have purchased an album and I am trying to download it all. Most of it did but three songs didn't. They show as purchased and there is a cloud next to it, but it says it cannot be downloaded at this time. Very iterating because it has already charged my card.
reset all settings
settings-general-reset-reset all settings
now reconnect to wifi
settings- wifi- click network name- enter password - join
Peace, Clyde -
Cannot download any apps through the CC desktop app, it just hooks up. We have a team subscription and a member of the team can download apps perfectly. What do I need to do?
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I purchased a bundle with Wacom Intous5 that included Adobe Photoshop CS6 Suite 2 years ago and my Serial number is now invalid, Can anyone tell me why?
John
Many Thanks; I did finally manage to run into it on the website, but this is link is much better.
Happy Thanksgiving.
John Rupley -
I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...
It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.
-
I have purchased Adobe CC and have been paying $9.99 for two months now, but all of the sudden today I tried to open it and it is saying that my 30 day trial has expired and will not let me access it.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I have purchased Mosaic World and it keeps crashing and when I try to restart it, it will not work. What do I do?
Hello Vicarage00,
It sounds like the app on your iPad is quitting unexpectedly. I recommend following the steps in the article below for an issue like this (you can skip the step to download another app from the App Store since it is not related to this issue):
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Thank you for using Apple Support Communities.
Best,
Sheila M.
Maybe you are looking for
-
DVI Signal Not Working Properly in Hp 2010i Monitor
Hi Team, My Name is Rubhan and i Purchased a Hp2010i 20" LCD Monitor 3 weeks back. I just installed an ATI Radeon 4670 HD Graphics Card in my System which comes with a DVI Port(Default), Since there was no DVI Cables Supplied by the Manufacturer, i
-
Help with Spry Detail Regions, XML Data Sets, for IMG gallery
Hello, I'm working on a site for a friend of mine, a photo gallery. You can see the gallery here, it's a temporary one I'm working on http://www.emiliajozefa.com/a_index.html Here are some important parts of my code: //initially load these data sets.
-
Entry in field KPOSN (item) in table KONV
Hi All I observed that sometimes for the field KPOSN in the table KONV against a PO :- 1. There is blank entry, 2. Sometimes line item no is updated (i.e. 10, 20 etc) 3. Sometime both blank entry and line item is updated. I want to know under what co
-
Email password copy/paste - Nokia 5230
I have a 64bit password for the email I want to synchronize with my phone. Its random letters and numbers. I want to be able to copy paste that to the relevant field. Or I want to disable the "hide password" option (where anything I type is converted
-
Trying to share Excel files across two Macs, opens as read only
I'm trying to edit and save an excel file using my Mac Mini with the file located on my MacBook Pro. I've set the file sharing to read + write on the MacBook Pro and have created a file sharing user account. I access the Excel folder on the MacBook P