Downloading purchased songs from itunes

Hello,
I have recently purchased about 35 songs from itunes. This was my first time doing this. I have been charged for all 35 songs, however only 15 of them have actually downloaded. I emailed itunes for help and they said they cannot deal with technical support and I am getting very frusterated. I found a thread somewhere that said to go to the advanced menu and click check purchases. I have done this over and over, and when I do it the other 20 songs I have purchased come up but then disappear and fail to download. A pop up then comes up that reads
"There was an error downloading your purchased music. The disk could not be read from or written to. Use the Check for Purchases command under the Advanced menu to try again later."
Well this is exactly what I have been doing, and I have tried it over and over for 3 days now. I have tried turning off my firewall and that didnt do anything either. I don't think it has anything to do with firewalls or priveledges though since about half of them downloaded immediatly.
If anyone has had this happen to them before and knows how to fix it that would be greatly appreciated. I wont be happy if I just lost my money.. even if its only $15.00
Thanks in advance
-Kyra

Is your hard drive full?
Quit iTunes.
Look in the iTunes music folder for a folder named Downloads.
Delete the Downloads folder.
Restart iTunes then Check for purchases again.

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