Downloading RAW images in Elements 13

I've just bought a Canon 7D Mk11 and found that I was unable to download raw images into Elements 10. It was suggested that I might need a newer version of Elements and so have installed version 13 on Windows 7. Still wouldn't accept the raw files. The downloaded the appropriate raw plug-in/dng converter (8.7). Elements go through the process of searching for media and then transferring files. upon completion of this process it says that nothing was downloaded as the files were either damaged or of a file type not supported. I've never had this problem before with either PSE 7 & 10. Pulling my hair out. Any ideas would be appreciated.

When you did the update for ACR 8.7, did you go to the Help menu and select Updates?
If you load the edittor and go to Help -> About Plugins -> Camera raw does it report 8.7?
My version 13 on windows 7 recognises my Canon 7D Marl II raw files.

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