Downloading shared content

My husband and I have family sharing and I want to download an app that he purchased -- I can see his purchases in the App Store, but when I click install, nothing happens...any thoughts as to why? Thanks!

Hi krgoria,
Welcome to the Apple Support Communities!
I understand that you are using Family Sharing and would like to download purchased content that your husband had previously purchased. Based on the date and time of your post it sounds like you may have been affected by an issue that affected some Apple Services. In the attached link, you can scroll back, under Detailed Timeline, to that date and see the affected services and duration of issue. If you are still experiencing this problem, please let me know.
Apple - Support - System Status
Best regards,
Joe

Similar Messages

To download shared content, your family must have a valid payment method

I'm trying to share movies bought on my account with my son and keep receiving the message "to download shared content, your family must have a valid payment method". I already have a credit card linked to my account. Help?

Hi Mel3b,
I'm sorry to hear you are having these issues with Family Sharing. If you are getting the "valid payment" alert message when you alreadyt have a credit card on file, you may want to try re-entering the card details on the account, even if you know they are currently correct. You may find the following article helpful:
Family purchases and payments - Apple Support
Regards,
- Brenden

To download shared content, your family must have a valid payment plan

Get this error message when someone tries download content after being added to the shared family plan.

My daughter had the same error. We got this working by going to the book on her phone, proceeding to download/purchase the book. It then informed us that someone else in the family had purchased this previously. We went ahead and said download and it worked.

HT1539 why does the download only show in shared content on my ipad? and can i access the shared content without wifi ( example driving in car?)

I am using the icloud from a pc, and sharing with my ipad ( 1st generation) new to this. I have downloaded some digital copies into my itunes account. On my Ipad one shows under movies and 2 show under shared. Y is this and can shared content be accessed without being contected to my home wifi?

I did a little bit more research, and if I go into iTunes and choose to display TV Shows and Movies as a List, I get a nice, sortable list of movies and shows to which I can add columns. A column that you can add is called "iCloud Status."
This column shows either Purchased or Ineligible for all of the titles. And this is where things get really confusing.
Sure enough, the items that are "missing" from the iPads, iPhone, Apple TV, etc. are the Ineligible items, but that's not the confusing part. What IS confusing is which items are Ineligible.
A good example is my Deadliest Catch collection -- I own the entire season 3 and 4 of DC; season 3 is Purchased and Season 4 is Ineligible. Back to the Big Bang Theory, I have five episodes from Season 4 -- 3 are Ineligible and 2 are Purchased.
It makes absolutely no sense that episodes from the same season of the same show would be a mix of Purchased and Ineligible!

Family icloud sharing: error message when trying to download itunes content

I just signed up for family icloud sharing, but cannot download any of my husband's itunes content. I just get an error message saying "An error has occurred" with the buttons "retry" or "done. Every file is the same. Thanks in advance for your help!

Some songs will not download if you have restricted your device from downloading explicit content. This seems to be true even for songs that are not marked "explicit." To remove the restriction, if only temporarily: Settings > General > Restrictions > Music, Podcasts & iTunes U > Explicit (slide dot to left).

I have a few videos in shared content...unfortunately not locally...not in icloud..how can I download those videos into my ipad

When I click on photos
I can see "shared"
I have a few videos in shared content...unfortunately not locally...not in icloud..how can I download those videos into my ipad

Those are the videos I have taken using my iPad
Then later posted from my iPad
they are now visible in "shared"
later I think I cleared the iCloud backup
Now they are not in iPad(local) and they are not in iCloud(remote)
bvut I can see those videos in "shared"
what is shared?
when you clock on "photos" you will see three things at the bottom of the screen
"Photos" "shared" "Albums"
My videos are in "shared" I want to down load them locally into my iPad
Hope this explains...
many thanks

HT3209 Unable to Download HD Content

I am somewhat confused and VERY irritated. I have been dealing with the iTunes Library sharing not working since upgrading the software on my Apple TV as well as iTunes, but now on top of that, I can't even download a purchased HD movie to my laptop. I cannot wait over 3 hours while the movie downloads and buffers in the background before I can watch it, what would be the point?
I have a Windows Vista Professional laptop at home. I am saving up for an iMac, but they are quite pricy, and if I am going to purchase one, I want to get the top of the range, so it will be a little while yet before I can afford to get it.
Either way, between my husband and I, we have 3 iphone 4's, a 4S, 2 iPhone 5's, an iPod Nano, an iPod Touch, 1 iPad 2nd Generation, 1Pad 3rd Generation, and 2 3rd Generation Apple TV's.
We don't have a very fast internet connection at home, and I am not going to upgrade it, but we have always coped, because I download our purchases onto the local network, and we are then able to stream the content without much delay.
HOWEVER, since yesterday, I am receiving the following notification when attempting to download an HD movie purchased:
>>>
This cannot be played in HD on this computer.
If you buy the HD version, you will have to transfer it to an HD-compatible device in order to watch it. Or, you can buy the SD version and watch it on this computer.
3 Button Options of Cancel | Buy SD for $14.99 | Learn More
<<<
1. My laptop is capable of FULL HD 1080 Playback.
2. I am trying to download the content, so that I can stream it on my HD TV using my 3rd generation Apple Tv's, which I have always done. I don't actually want to sit and watch a movie on my laptop.
What on earth is going on? Are all of my friends and colleagues justified in mocking me for being such a great supporter of Apple and their products and quite right in advising that I rather buy a generic media server and I'll be able to stream anything from any platform to pretty much any device?
I know that Apple don't really seem to care about the opinions of their subscribers, who would when you're at the top of the stock market with a value of just under $500 Billion dollars, but are you telling me that as a consumer who has vested so much money and time in your products and software that I now need to cut my losses and seek an alternate solution?
Somehow I don't see this as fair and I look forward to receiving a response from you?
Kind regards,
Ursula Bianchina

>>>
This cannot be played in HD on this computer.
If you buy the HD version, you will have to transfer it to an HD-compatible device in order to watch it. Or, you can buy the SD version and watch it on this computer.
3 Button Options of Cancel | Buy SD for $14.99 | Learn More
<<<
I'm not entirely sure this will solve your problem, but . . . here's what I did to be able to download purchased HD movies onto my pc whn I got the 3 button option you described and I quoted.
Open iTunes and click on the iTunes Store shopping bag. Now, scroll down to the bottom and click on "Purchased" (Important - this is not the "Purchased" playlist thing under the shopping bag). You should see all the movies you've purchased. Go down and "un-check" the box that says "Download HD when available". You can now download your purchased in HD movies on your computer in non HD format. They can now be played via airplay to your atv, but not in HD unless you cloud play them.
I'm still bothered that I can't download the format I paid for, but this is certainly better than waiting for my apple tv to finish buffering.
If there's a better solution I hope someone will share.

Can you now have multiple Itunes accounts sharing content on one computer?

Hi - I was trying to find this information on line but cannot.
The last "big" Itunes update (11.2?) prevented multiple Itunes accounts from sharing content on one computer. Well, you can, but with consequences. For example, my husband purchased a movie rental with his Itunes account on our computer when he logged on to Itunes, but then I could not download any Itunes content for 30 days when I logged on to my account. I no longer purchase any content from Apple because of this. I was hoping this feature has been discontinued – it prevents households from purchasing Itunes. We never pirate or steal any content at all. In fact, this feature forces us out of the Itunes universe to purchase movie rentals and music elsewhere.
Not just trying to complain, really. Legitimately want to find out if this rights policy still exists before we both try to rent or purchase anything from Itunes.
Thanks.

https://discussions.apple.com/message/24659889#24659889
"Won't it present problems if the daughter needs to reauthorize the computer for her own use before 90 days,"
No. The 90 day limit ONLY applies to redownloading purchases from iTunes..
So if she were to redownload purchases from the father's account then she'd have to wait 90 days to redownload form her own account. and the computer can be authorized for multiple iTunes account (pretty sure it's 5) . You don't need to later reauthorize for first account if you authorize for a different account.
More discussion on 90 day wait period - https://discussions.apple.com/thread/6094005 - disable automatic downloads so message doesn't appear when using multiple accounts.
Most people don't see the "re"

Download ipod content to a new itunes library

Tired of sharing iTunes with my kids. How do I download the content from my iPod Classic to a new iTunes library?

See this thread from another forum member Zevoneer on different ways to copy content from your iPod to your PC.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

Shared content Indesign plug-in?

I am trying to use template for Chinese text from http://www.techart.com/downloads/ . I am getting a shared content plug-in required warning. I am on CS4 and the template is also CS4.
please help

The INDT file(s) are CS6. Are you trying to open the INDT or the IDML file(s)?
Edit to clarify. The INDT files, the template files, are CS6.
The IDML files are what you are going to need to open.

Shared content isn't available

Setting up Family sharing and have credit cards verified and on both phones When I try to download apps from phone one onto phone two I get a message that Shared content is not available. "To access shared content your Family organizer must update your Family's payment method" Which has been done

Hi SqueekyF-15,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like Family Share is not liking the current payment method. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Family purchases and payments - Apple Support
Valid payment methods for setting up Family Sharing include credit cards and debit cards.
If the payment information is correct you can try a different payment method.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Have a good one,
Mario

SCCM and use App-V Shared Content Mode.

Hello,
I am trying to use SCCM 2012 R2 with App-V 5.0 SP2 HF4 to use the Shared Content Store.
The App-V client is installed with the sharedcontentstoremode=1. When i deploy the app-v application with SCCM the content still hits the local disk of the client (streaming/Downloading). Is it just not possible to use the shared content store mode with
SCCM app-v application deployment or do i need to set some extra registry settings? I am unable to find any documentation that explains the way to configure SCCM/APP-v to use the Shared Content Store. The documenation i find is only related to the Full
App-v infrastructure.

It has the status "ready for offline use" so that is not oke. The SCS value is 1 so that is oke.
StreamMap.xml from a test application:
<?xml version="1.0" encoding="utf-8"?>
<StreamMap xmlns="http://schemas.microsoft.com/appv/2010/streammap">
<FeatureBlock Id="PrimaryFeatureBlock">
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.DE.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.ES.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.FR.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.IT.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.NLD.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.ntv.lng" />
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.RUS.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.SLV.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\ProgramFilesX86\Crypt-o\Lang\client.UKR.lng">
      <Blocks Index="0" Count="1" />
    </File>
    <File Name="Root\VFS\AppData\Microsoft\Crypto\RSA\S-1-5-21-470245501-2387565454-2059183142-10700\3bd9e42d4d55892a6db92fab2ceeda52_e9a29e28-f790-4efa-a70b-781bcd9f1df8" />
</FeatureBlock>
<FeatureBlock Id="PublishingFeatureBlock"><File Name="Root\VFS\ProgramFilesX86\Crypt-o\client.exe.0.ico" /></FeatureBlock></StreamMap>
What i expect here is that the lng files and icon file are placed on the disk, the .exe and DLL files etc are run from DP. Are you sure SCS will work with SCCM deployment? I am unable to find proper documentation explaining the combination SCCM-->APP-V
and SCS. All documents about the SCS are written about a FULL App-v Infrastructure.
Thank you.

AppleTV 3 Needs Daily Reboot to Play Home Sharing Content

Our AppleTV 3 has been requiring daily restarts in order to play home sharing content. We are able to see and navigate the shared library with no problem, however, when we select an item to play, we get the spinning loading indicator and nothing ever starts. If we restart the ATV3, things seem to work well for many hours until the issue appears again and another restart is required. We most often play content purchased through iTunes (thus contains DRM) so I've been suspecting it is some sort of authentication issue perhaps.
All streaming services (Netflix, Hulu, YouTube, Trailers) play without issue.
The Setup:
Apple TV 3 w/ latest OS [Wired Connection to network]
Mac Mini MD387LL/A (w/16GB RAM) running Yosemite (iTunes and OS fully updated) [Wireless Connection to network]
ASUS RT-N66U (w/ CenturyLink 1Gb/s Internet Connection)
Thanks in advance for any suggestions/tips!

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
Another potential source of your issue maybe some sort of issue with the HDMI connection, have you tried another cable or TV.

Sharing content and permissions: bug?

I have 3 group of users in my Adobe Connect.
I give permission to alla of them to view the shared content.
Then i create some folders: folder1 only viewable by group 1, etc etc.
Inside folder1 i insert 2 contents: 1) a pdf file; 2) a record of a meeting.
I set permissions:
- the pdf file not viewable by anyone, except me;
- the record not viewable by anyone, except me.
If a user of group 1 goes inside the folder1, and he clicks on the pdf file, he sees that he hasn't the permissions.
I he clicks on the record, h ecan see (without problems) the record of the meeting!!!
Is it a bug?

As a work around, try the following:
add the following to the recording URL /output/insertnamehere.zip?download=zip
take the downloaded zip file and re-upload it to connect as a new content objectDesired Content Folder > New Content
Set and check the permissions.
This should validate as to whether this is a problem with the recording or just that instance of it. You can also set a custom URL for your recording by doing this. You may get a warning message on the summary page about the content not being complete or ready, but that is just Connect being angry about not knowing where the recording came from.

HT1689 I subscribe to my video podcasts but some of them either has a small red E next to them and won't download new content or some just doesn't download new content. I have been watching the Rachael Maddow video podcast for at least a month with no pro

I subscribe to my video podcasts but some of them either has a small red E next to them and won't download new content or some just doesn't download new content. I have been watching the Rachael Maddow video podcast for at least a month with no problems. Now suddenly it won't download the last nights show. I have read and followed all troubleshoot and cannot find a solution. I have unsubscribed and re-subscribed to no avail. Can someone help me with this problem?

keian27 wrote:
And now that my contract has expired, I have some options. Last weekend, I called Verizon again threatening to leave. The representative offered the same $75 rebate that was offered to me 6 months earlier. I even offered up one of my device upgrades in place of a network extender, but that deal was knocked down. And so now I’m left with the option to make a public spectacle out of this scenario and hope Verizon takes notice. Failing that, I’ll be forced to leave Verizon behind.
I don't understand. If having service in your home IS important to you and you already know Verizon's policy, why have you not instead started to search for carriers which cover your home? It seems a pretty easy decision to me, at least.

Downloading shared content

Similar Messages

Maybe you are looking for