Downloading system update finally... hoorah

received a system message saying it would be available 'over the next week'. update came as ota push. phone is in so cal FYI.

Good luck on that one.  Some people have gotten it already, and some people like you and I, are still waiting.  There is no way of putting an exact date on it.  I have seen someone that is in the same city as me get the update already, and I'm left wondering why I don't have it yet.  We have to just try to be patient and know that it is coming and will hopefully be here soon.  There is an article out there on popherald.com that says it could be out to everyone by this weekend, but I don't know how reliable the source for that article is.  I would say just hang in there.  It's only a matter of time. 

Similar Messages

  • Storage system verify or repair failed,cannot download system updates,in ColorSynk found 4 bad profiles, in ITunes I still see my old Apple ID. What I can to do ,please identify it for me.

    I have changed my Apple ID and may be anything wrong did with Disk Utility.
    So , I could not download system updates by normal way and downloaded them from Apple site via Folx and have them installed thus.
    I have tried check out condition of Toshiba disk and got messages of errors.
    What can I do in this situation?
    In Disk Utility:
    Storage system verify or repair failed.
    Problems were found with the partition map which might prevent booting.
    Problems were encountered during repair of partition map
    S.M.A.R.T status verified
    In ColorSynk Utility:
    Searching for profiles...
    Checking 64 profiles...
    /Library/Application Support/Adobe/Color/Profiles/RedBlueYelllow.icc
       Tag 'pseq': Required tag is not present.
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       Tag 'pseq': Required tag is not present.
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       Tag 'pseq': Required tag is not present.
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    Thank you in advance.
    Message was edited by: TatianaTia

    PS
    In Disk Utility all looks so:
    Verifying partition map for “TOSHIBA MK5065GSXF Media”
    Checking prerequisites
    Checking the partition list
    Checking for an EFI system partition
    Checking the EFI system partition’s size
    Checking the EFI system partition’s file system
    Checking all HFS data partition loader spaces
    Checking Core Storage Physical Volume partitions
    Checking storage system
    Problems were found with the partition map which might prevent booting
    Error: Storage system verify or repair failed.Verifying and repairing partition map for “TOSHIBA MK5065GSXF Media”
    Checking prerequisites
    Checking the partition list
    Checking for an EFI system partition
    Checking the EFI system partition’s size
    Checking the EFI system partition’s file system
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    Checking Core Storage Physical Volume partitions
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  • Pre-Download System Updates to use w/MDT 2012

    Is their any way to pre-download these system updates and install them during a deployment using MDT 2012?
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    Moderator comment: Subject edited for clarity. Was: Pre-Download System Update 5

    I assume you're wanting to automatically install drivers?
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  • I can't download system updates

    Hi
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    Does the download continue?

  • Downloading system update for MacBook - not

    I've been trying to download the update from 10.4.10 to 10.4.11. After a half hour I get the message it has timed out and be sure I'm connected to the net. I am connected. I stay connected via DSL. I opened the Energy Saver control panel and checked to see that all settings are "Never" for the sleep cycle. I don't use that sleep choice. Tried to download an update for Capture 4 and the same thing happened. I paid for that DL and would like to use it. I've never had this non-download problem in 13 years of using Macs. Does anyone know what I can do to fix this so downloads are possible with the MacBook? No DL problem with iBook G4.

    No idea if Apple knows about your issue. For OS X Mountain Lion, i believe 10.8.5 is the last OS update we'll see.
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  • Thinkvanta​ge System Update 3.14.0031 Failure

    T400.  Vista
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    Close.
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    Edit: Same problem on a different computer running XP.  Must be an issue at lenovo.
    Solved!
    Go to Solution.

    rtb, welcome to the forum,
    I also had problems with v3.14.0031 earlier today, it now seems to be working as designed.
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • What does happen and what should i do if i accidently close mac while system update?

    Because one day I accidently i had to go somewhere while my mac have an update so i shut down the mac.
    What should i do because only my window partition(from boot camp) works and not my mac.
    When i choose my mac(via holding alt then choosing the partition i want to start), it looks like its starting but then it somehow automaticaly restart.
    Please tell me what to do so i can use back my mac partition again.

    If its not enough about description of event its more like:
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    Should worry?
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  • System updates

    My Android tablet continues to notify me the following message " couldn't download system update Not enough space available to download " I have deleted my games and I don't use my tablet much. I need help please advise

    Hi!, Wanttolead: Welcome, to Forum !. Please, can you indicate, brand, model and Operating System, of your tablet ?.

  • "System Update Downloaded"

    I have an HP 8 G2 1411 tablet.  Every time I turn it on or swipe to unlock, the "System Update Downloaded" message appears along with an icon. So ... what do I do next??

    Thanks.  Tried that several times; didn't work (although it's worked before on my Lollypop OS tablets -- this tablet is Kit Kat). Finally got system update to execute by pulling down Status Bar and launching it from there.

  • Lenovo System Update 5.0.3 failes to download packages

    Hello, 
    SU shows an error dialog saying "An error occurred while downloading packages.".
    I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
    I checked several posts in this community.
    System Update fails to download updates
    Lenovo System Update 5.03 on T430u doesn't report software updates
    And I knew that tvsu_log_xxx.txt has important information for debugging.
    It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
    "An error ocurred while setting the digital certificates for this download"
    What is this? Do the digital certificates mean SSL certificate?
    Anyone know how to solve this?
    Regards,
    Yusuke Yamasaki
    systeminfo
    OS Name: Microsoft Windows 7 Professional
    OS Version: 6.1.7601 Service Pack 1 Build 7601
    System Manufacturer: LENOVO
    System Model: 20ANCTO1WW
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
    BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
    tvsu_log_140219182345.txt
    [Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
    Info 2014-02-19 , 06:23:45
    場所 Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2014-02-19 , 06:23:45
    場所 Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2014-02-19 , 06:23:46
    場所 Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: JP
    The default language is: JP
    The OS language is: JP
    The language loaded type is: OS
    Severe 2014-02-19 , 06:23:46
    場所 Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.18444
    Info 2014-02-19 , 06:23:46
    場所 Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2014-02-19 , 06:23:46
    場所 Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2014-02-19 , 06:23:46
    場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2014-02-19 , 06:23:46
    場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2014-02-19 , 06:23:46
    場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2014-02-19 , 06:23:46
    場所 Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2014-02-19 , 06:23:46
    場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2014-02-19 , 06:23:50
    場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
    Message: Starting the Search process...
    Info 2014-02-19 , 06:23:50
    場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2014-02-19 , 06:23:50
    場所 Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
    Message: The chm help file is already present in the system
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_08_00
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
    Info 2014-02-19 , 06:23:50
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2014-02-19 , 06:23:50
    場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Direct connection found
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
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    Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
    Type: System.TypeInitializationException
    場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
    場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
    Status set to FAILED
    Exception:
    Message: 構成システムを初期化できませんでした。
    Type: System.Configuration.ConfigurationErrorsException
    場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
    Message: Some error occurred in download module :
    Exception:
    Message: 構成システムを初期化できませんでした。
    Type: System.Configuration.ConfigurationErrorsException
    場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed
    Severe 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
    Message: Running egather minimal.....
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 20ANCTO1WW
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): JP
    MTM: 20ANCTO1WW
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the PostProcess HelloProcess
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: The process HelloProcesshas been finished.
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: PostTask
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Return the System Properties
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    Message: Get Applicable Updates
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelpCenterQuestProcess
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelpCenterQuestProcess
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelpCenterQuestProcess
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
    Message: Launching Egather
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
    Message: Running egather complete.....
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: Launching HelpCenter
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Severe 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: An error ocurred while contacting the help center
    Exception:
    Message: 構成システムを初期化できませんでした。
    Type: System.Configuration.ConfigurationErrorsException
    場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
    場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
    場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
    場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
    場所 System.Net.WebRequest.get_PrefixList()
    場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
    場所 System.Net.WebRequest.Create(String requestUriString)
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info 2014-02-19 , 06:23:51
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting DONE status.
    Info 2014-02-19 , 06:23:51
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2014-02-19 , 06:23:52
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the PostProcess HelpCenterQuestProcess
    Severe 2014-02-19 , 06:23:52
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Exception:
    Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Type: Tvt.FileDownloader.DownloadException
    場所 Tvsu.Engine.Task.Task.Start()
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
    Message: Error while downloading packages.
    Exception:
    Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Type: Tvt.FileDownloader.DownloadException
    場所 Tvsu.Engine.Task.Task.StartExecution()
    場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    場所 Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
    Info 2014-02-19 , 06:23:58
    場所 Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2014-02-19 , 06:23:58
    場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2014-02-19 , 06:23:58
    場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2014-02-19 , 06:24:02
    場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
    Message: Context Help will be displayed.
    Info 2014-02-19 , 06:24:08
    場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2014-02-19 , 06:24:08
    場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
    Info 2014-02-19 , 06:24:09
    場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2014-02-19 , 06:24:09
    場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2014-02-19 , 06:24:09
    場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
    Solved!
    Go to Solution.

    I'm having a similar problem with 5.0.5.  Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there.  Errors below in the log.  
    If I look at the XML file mentioned below, it's zero-length (empty).
    Severe 2014-04-01 , 05:43:14
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
    Exception:
    Message: Root element is missing.
    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2014-04-01 , 05:43:17
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    Message: An error ocurred while contacting the help center
    Exception:
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    Parameter name: length
    Type: System.ArgumentOutOfRangeException
    at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
    at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
    at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
    at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Severe 2014-04-01 , 05:43:18
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Exception:
    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
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    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
    Message: Error while downloading packages.
    Exception:
    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
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    at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
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  • I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still

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  • Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

    Team Lenovo,
    I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
    I've made sure no firewalls are active.  Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options.  I've tried to uninstall and reinstall and no change.  I've also tried to run as an Administrator and no luck either.
    I reviewed the logs that are located at:
    C:\Program Files (x86)\Lenovo\System Update\logs
    I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it.  I did notice download.lenovo.com link when I try to reach it directly shows file not found???
    [ThinkVantage System Update build: 2009-10-19 4.00.0024]    2/5/2011 4:13:45 PM
    Info    2011-02-05 , 04:13:45
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    Info    2011-02-05 , 04:13:45
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe    2011-02-05 , 04:13:45
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 2.0.50727.4952
    Info    2011-02-05 , 04:13:45
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    Warning    2011-02-05 , 04:13:45
        at Tvsu.Gui.Util.Tools.get_SystemVendor()
        Message: The vendor was resolved to THINK
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    Info    2011-02-05 , 04:14:11
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:14
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: MTM received from eGather: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): EN
    MTM: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelloProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The process HelloProcesshas been finished.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PostTask
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetSystemProperties()
        Message: Return the System Properties
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
        Message: Get Applicable Updates
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting DONE status.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:19
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
    Info    2011-02-05 , 04:14:19
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
        Message: Launching Egather
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather complete.....
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: Launching HelpCenter
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message:
    Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Info    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Severe    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
        Exception:
            Message: The underlying connection was closed: An unexpected error occurred on a receive.
            Type: System.Net.WebException
               at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.Net.HttpWebRequest.GetRequestStream()
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Exception setting the request content
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Message: Tvt.FileDownloader.DownloadException
    Exception setting the request content
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: An error ocurred while contacting the help center
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelpCenterQuestProcess
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting FAILED status.
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
        Message: Error while downloading packages.
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
       at Tvsu.Gui.Util.ProgressThread.InitSearch()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
        Message: Showing ERROR Message: < An error occurred while downloading packages.

    Thank you for the reply.  I already have NET. Framework 4.x installed and I stil have the same problem.
    I looked at the logs again and I believe the issue is that I can not download this file:
    https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Can someone try that link and see if they get anything?  I keep getting in my browser "file not found".
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-07 , 09:23:47
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-07 , 09:23:47
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded

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