Downloading Verizon Security suite

I finally found the site to download VISS and downloaded and save it. I ran it and followed the instructions but the page says be patient it is loading, it had been 45 minutes and still loading. any suggestions on why is this happening. I need any help!!

Download and run the McAfee PreInstall Tool
Click the link below and save the file to your desktop:
http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe
Double-click the McPreInstall.exe.
Click Start button inside the Preinstall Tool.
Read the warning message and click OK to agree to the changes.
After the Preinstall Tool completes, click OK.
Click Close and restart your computer.
after that, try to follow the email link instructions again.
If they still don't work then go to www.verizon.com/connect and download the in home agent, and use the notification area. you'll see a link for your VISS Internet security download and installation.

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Need help installing verizon security suite

i am trying to install verizon security suite on another computer can someone help me

Hello Stephanie2686,
I just replied to PAUL65NYC who was having a similar issue. Here is what I wrote:
I found this page that might be of some help:
http://www.verizon.freedom.net/download/download-vsp.html?upgrade&cons
You will need to log in with your verizon.net account in order to access this page.
If this does not work, you will have to call the Verizon Online Technical Support at (800) 567-6789.
Please reply to this message and let me know if this worked for you.
Regards,
Kathleen
Verizon Forums Team Administrator
Let me know if this applies to your situation or not.
Regards,
Kathleen
Verizon Forums Team Administrator
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

'System Security' Malware help, please! Installed Verizon security suite, now it's back again.

We received the System Security malware on our computer. We thought we removed it completely because initially the malware prevented the Verizon security suite from running.
After we deleted the virus and the program attached, we were able to install the Verizon Internet Security suite. Lo and behold, two hours later (after a successful complete scan) the malware was back with NO warning from Verizon Security Suite.
Can someone please tell me how to remove this malicious program and also why the security suite gave no warning before it re-attached itself to our computer?
Any help is greatly appreciated, as our laptop is heavily used and we do not have the money or the time to have it completely wiped clean.
Thank you!!

its really dependant on what type of malware is installed.
if u can get the exact name of it ... it should be something like name.malware .. something like that
do a google for "remove name.malware " or whatever the name of it is, and chances are the first 3 responses will be how to remove it
keep in mind that ABSOLUTELY NO VIRUS PROTECTION ON EARTH EVER , can protect you from every single virus/malware ... things change too fast for everythign to keep up 100% of the time
... and by the way, i like turtles

Verizon Security Suite Password?

I wanted to change one of the settings on my verizon security suite, but to change something, I need a password. I try to type in my password for my verizon account and my verizon email, but it is apparently not the same as either of the two. There is no, "forgot password" button, so I was wondering if there was any way to check the password.

If you can't remember the password, run the diagnostic utility and click reset...

World of Warcraft DC's using Verizon Security Suite - fixes?

I am a new Verizon Fios customer and when I originally had the service installeda couple weeks ago, I did not install the security suite right away. I was using Norton 360 (Comcast) on my desktop and Windows 7 security services on my laptop. All was working well in terms of internat access, speeds, and WoW performance.
I then proceeded to install the security suite on my desktop and laptop and now WoW DC's after approximately 5 minutes whether I use direct connect (desktop) or wireless (laptop). Did not have any issues before installing the security suite. Turning off the features I have access to in the menu's does not help the situation. Using my laptop on a DSL wireless network at work location is fine with no disconnects.
If I am running the Ventrilo client software it drops connection as well and I have to close and relaunch it to get it working again. The DC and Ventrilo issue happen simultaneously. The DC's occur even without Ventrilo ruunning.
Were do I begin as I dread calling support and get pointed to Mcafee and Blizzard when the issue seems to be related to the Verizon router/fios services and probably Mcafee interaction. Also what is the "cleaner" program to remove Mcafee from my system?
Thank-you in advance for your constructive input.
Solved!
Go to Solution.

Not a fan of the Verizon Security Suite -- I think there are much better solutions with less overhead and at less cost than this product. With that said ... let's see about what you might be experiencing.
This sounds like a problem we were experiencing with our enterprise implementation of McAfee a few months back with their firewall/HIPS product losing track of "state" on open connections and closing them or inappropriately blocking subsequent packets because it say the traffic as "out of sequence". Try to find and temporarily disable the Firewall and HIPS part of the security product (might be in the Systray or you might need to go into Control Panel and find the firewall software and disable it there). See if that fixes the problem ... if so, then you have the same bug we encountered. Our problem ended up being a hot fix from the vendor.
Also, you did completely remove Norton 360 and all components before installing the Verizon product didn't you? If not, having contending security products on the same machine can give you are world of hurt.
The "cleaner" to which you refer is to address a specific scenario where you can end up removing the McAfee products using their uninstaller but for some reason parts get left behind or the uninstaller fails with an error. The cleaner will go in and find the errant parts of McAfee which got left behind and properly attempt to remove them.

Verizon Security Suite - Uninstall Family Protection

We had to reinstall Vzn Security Suite, which caused our laptop fan to run full speed, full time. We then decided to uninstall Vzn Security suite and laptop is fine/calm. During the initial download, we got Family Protection but didn't set up a user name or passcode. It has, nonetheless, been blocking most sites -- like McAfee (maker of Vzn Suite) and our kids' school! It needs to come off! It didn't uninstall with the Vzn Suite, and we don't have any uninstall codes to get it off. Any help out there for us???

How to uninstall Verizon Family Protection
Try your email addresses and passwords.
it does not have to be your vz email, but I would imagine that is what people would put in there most commonly.
If you don't have that Email and password for the admin account then you might have to call verizon and they might be able to help you or they might have to get mcafee on the phone with you.

So many problems after downloading verizon internet suite!!

After downloading the verizon internet suite , i am having some major issues with my computer that i have never had in the 3 years that i have had it. Actually , i have never had problems with my computer or any of the anti spyware and anti virus programs that i have had for it. now that i downloaded the software from verizon, the biggest problem is that my computer will just shut down in the middle of something or shortly after start up. i have also tried doing some custimized scans and it just shut down right in the middle of it. i have an acer inspire with vista and after downloading it , everytime i start up i have a little box in bottom left corner that says eRecovery agent and the only thing u can do is close it. the only thing i know about it , is that it has something to do with acer but i can't find the eRecovery anywhere else on my computer. when i have problems with it shutting down at start up it will continue to do it everytime until i start it up with out the ethernet cable and then i plug it back in. This is so frustrating that i am ready to throw my computer threw verizons main office window. Seriously, this has caused so many problems and i have already unistalled the other program i had previously and now i am stuck. Can someone please give me some advise

First make sure that there are no other AV programs on your computer. Even inactive ones. If there is another loaded on the computer, even inactive, you will have issues.
If you do have another on the computer, do a system restore to prior to the VISS install, then remove the old AV and then reinstall the VISS.
Now even though there are some on this board that are biased against the McAfee, its really an undeserved rep. There are Millions of people that use McAfee (it is the second largest AV software out right now after all) with no issues what so ever.
Now having said that, I personally prefer AVG myself. But thats mostly because I'm a penny pincher and refuse to pay for something I can get for free.
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Error exists between keyboard and chair.

Verizon Security Suite

All I know is I have tried to update my website after
installing this product and somehow the page I am editing
disappears when I hit "publish." Any ideas on what's going
on?

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Hi, I recently purchased an IPad Air. I have a Dell PC that has the Verizon. Security Suite. Do I need to have virus/malware protection for the IPad Air? Thanks.

Hi, I recently purchased an IPad air. Do I need to place virus protection software for it? I also have a Dell PC that has the Verizon Security Suite. Thanks for your info. Jim

You do not need anti virus for the iPad. The ipad only installs things from the App Store and those apps are vetted. In addition, the operating system of the ipad isn't the same as PC's or Macs so common viruses don't run on them.
The only thing you need to be aware of is protecting your info....Go to a bad site and enter your info and you're just as vulnerable as you would be on a computer. So the device isn't vulnerable to anything but user actions.

Downloading security suite

I'm unable to download the security suite (McAfee) offered by my ISP (AT&T). I'm currently running Mavericks OS X 10.9.5. I've attempted to download the installer from their web page with help from an agent but I'm unable to get past the initializing step. I do meet all of the required specifications that the installer requires. I have more than 2GB of memory, I have an Intel Processor, and I'm utilizing Safari when attempting the download.
Any input would be invaluable.

AlexLuquezfromtucson wrote:
Alright awesome info! But none the less I still wanna know what would stop me from downloading the program.
The fact that McAfee doesn't know what the **** they're doing?
The fact that AT$T doesn't know either?
Common sense?
If you want to download something that is not available from the Mac App Store, download it from a site specifically authorized by the software's developer. No other source should be trusted, especially if it's one recommended by AT$T.
This is the site I found after a brief search: http://www.att.net/iss. You have to log in to get beyond that, and having established sufficient distance between my life and AT&T's monumental incompetence there's only so much I am willing to do for my fellow Mac users. If it's still not working for you after you log in with your credentials, I'd take it as a sign of what you could expect once you install it.
Retain both of the following links to prepare for that:
How to install or uninstall McAfee Internet Security for Mac
How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers

Installing Security Suite Upgrades by McAfee

Whenever I have to install an upgrade to the Security Suite it directs me to remove all existing McAfee programs before the installation. I have to go to the Control panel and remove the existing Verizon Security Suite before I can install the download. This leaves my computer vulnerable for a period of time and it's also annoying. Please help.

Download the Installer to your PC (Do not run it yet)
Disconnect from the internet
Uninstall the old one
run the installer
connect to the internet after you are done installing.

Security Suite Incompatibility with Windows 8

My daughter bought herself a laptop, and upon attempting to install the Security Suite, that I pay for monthly through Verizon, she and I discovered that McAfee is not compatible with Windows 8. We tried to utilize the compatibility wizard, but that didn't work either. When will this issue be resolved, as I imagine many other people may purchase new computers and laptops running on the Windows 8 platform over the holiday season?

McAfee themselves do have a security suite that is compatible with Windows 8. I recently installed it for someone who asked me to do it while working on a new Windows 8 laptop they needed help setting up. I don't know if the Verizon Security Suite has been specifically updated for Windows 8 myself, but I wouldn't be surprised if someone out there does actually have it working.
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The first to bring me 1Gbps Fiber for $30/m wins!

Security Suite question

I just recently started using the Verizon Security Suite. Does anyone know how to add the Verizon Security Suite to an additional computer in my house? The plan says it includes coverage for 3 computers but I have been unable to find directions about how to add the Security Suite to a second computer. I'd appreciate any help! Thanks in advance

Log into Verizon Central (www.verizon.net). Click on the link (on the left) for MANAGE BROADBAND ESSENTIALS & EXTRAS. Click on ACCESS NOW and it should start running setup on your second computer.

Charter Security Suite will not install even after they removed my existing antivirus

This is important to me because I am a quadriplegic who relies on my laptop to connect me to the world outside my bed aND MY SMART TV for entertainment.I tried unsuccessfully to load Charter Security Suite, I then contacted Charter tech support on 7/30 who took me through gotoassist - He confirmed that I had no existing antivirus on my laptop. He took down my firewall and again was unsuccessful at downloading Charter Security Suite. After that time I get a warning my computer has no antivirus and my windows 7 computer is unable to get automatic updates. He told me he would report the problem and I could expect a call from 24 to 72 hours from F-SECURE.I did not receive the promised call. i don't know if he did something to my computer that made anything better, but my situation is definitely worse after uninstalluing the working version of macafee. But I am really worried after he said, "It is not a real big deal, just don't go to any weird websites!" Now that I am vulnerable, i AM VERY CONCERNED AND HAVE NOT HEARD FROM F-SECURE ABOUT RESOLVING MY ISSUES AND SUBSEQUENT CHARTER TECH SUPPORT CALLS HAVE NOT RESOLVED MY ISSUES. ps - I'm getting two red flag notices since 7/30 - one regarding my lack of antivirus, and one telling me windows could not automatically check for updates! HELPDaniel.

Hi Daniel, Sorry you're having hassle with this. I'm not familiar with the Charter Suite, but I assume from what you've said, it's a rebranding of F-Secure, so the advice I am suggesting below is based on that premise. The guy who said it's "not a big deal" having no anti virus was probably just trying to put your mind at rest, but in essence, he does have a point that if you stick to known safe websites, don't open any unexpected email attachments, and don't click on any popups, banner ads, or anything else which may look suspect, you should be fairly safe, as viruses don't tend to just appear out of nowhere, without any interaction from the user. That said, while this issue is ongoing, I would suggest that you download Malwarebytes and have that running as a backup. This is compatible with F-Secure so shouldn't cause any further installation issues, and will hopefully give you some piece of mind. The next thing I would suggest is to download and run the full McAfee uninstaller, which you should find linked to on this page of Uninstallation Tools. Once you have run the tool, then run the F-Secure Uninstallation Tool to fully remove any part installations of F-Secure, and try your installation again. As I said, the above is based on the assumption that Charter is the same as F-Secure in all but name - if this is incorrect, then I apologise in advance for any mis-information, but I don't think any of the above will do any additional harm to your computer. Let us know how you get on.

How long does it take for Verizon Internet Security Suite Powered by McAfee to download?

It's taking a long time for the software to download! I'm wondering how long did it take to download for your computer. The Verizon Servicepoint is still on the same thing saying, "Please wait while the page is loaded." But I've waited a long time now and it hasn't changed. Should I keep on waiting or contact Verizon?

It shouldn't take that long. I posted here with a mcafee per install clean up tool. So try that before calling verizon.
http://forums.verizon.com/t5/FiOS-Internet/Internet-Security-Suite-wont-download/td-p/263687
I personally and imo others have had problems trying to do it from firefox or chrome, so for the sake of argument try installing it while using either the in home agent (recommended and easy) or by logging into your account at www.myverizon.com and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools. in that section is a link for manage broadband essentials and extra's)
this might be very helpful for you and is in the verizon mcafee knowledge base.
http://verizon.mcafee.com/faqdocument.aspx?id=TS100850&lang=en_US&prior_tid=2&AnswerID=16777217&turl...
the part that looks most helpful is the end
Download and run the PreInstall Tool:
Click the following link and save the file to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe.
Double-click the McPreInstall.exe.
Click Start button inside the Preinstall Tool.
Read the warning message and click OK to agree to the changes.
After the Preinstall Tool completes, click OK.
Click Close and restart your computer.
then after you restart your PC - THEN try to install the Verizon Internet security. apparently this preinstall tool cleans up common problems before you try your installation and is supposed to work real well.
remember you can either download the mcafee security using the in home agent (recommended and easy)
or by logging into your account at www.myverizon.com and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools. in that section is a link for manage broadband essentials and extra's)

Downloading Verizon Security suite

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