Downloading Vimeo video

I have permission and password to download a video from Vimeo but see message that "it could not be saved because source file could not be read".
Can someone please guide me through this?

I'd already downloaded the Vimeo downloader for Mac as you suggested, and I downloaded the video again today and after completion I couldn't open it.
Here's the message:
The document “86218895mystele4.wmv” could not be opened. The movie's file format isn't recognized.
Can you please help?
thanks

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Downloading Vimeo video

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