Downloads and Desktop no longer exist on my Macbook Air

Hello -
I am at a loss as to the issues I have been facing on my Macbook Air - OSX 10.9.5.  I have been experiencing a slew of issues, which I think may be symptomatic of something larger...  Here are a list of issues I have found so far:
1. I have no downloads folder.  Under Finder, there is an icon for Downloads and Desktop but they are not folders and when I doubleclick on them, I get a popup that says "The operation can’t be completed because the original item for “Downloads” can’t be found."  Same thing with Desktop.
2. I cannot save anything to my desktop.  The error reads "You do not have permissions to save files where screenshots (or whatever file) is saved." 
3. I cannot download files.  I really need to launch and download GoToMeeting, but each time I try, it gives me the error "Unarchive File has Failed." 
4. I don't have Flash capabilities, even though I do have flash on my laptop.
I have talked with Apple Tech Help 2xs - they advised me to reinstall OSX. I did that, this did not solve the problem.  I then erased my disk utility, after backing up, and reinstalled OSX.  Still, no resolution to my problems.
Any ideas on what could be happening? 
Thanks so very much,
  Bea

This should explain:
Mac Basics: Dictation lets you speak text instead of typing - Apple Support
Note in general dictation requires an internet connection.  (But also see "Enhanced dictation" in the article.)

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