Downloads never finalized, stuck in downloads folder

To fully diagnose this problem, I will start from the beginning I noticed something a bit 'off' about iTunes.
i was browsing the iTunes Store, looking for a good mix of music to buy, adding to the Wish List, blah blah blah. I left the computer running for a few hours while I was away, then came back to complete the process.
When I came back, I noticed that whenever I would load a page, the 'Accessing iTunes Store' progress bar would not fill up all the way. It would reach about 85% across, then just stop. I had no problem with it as I was able to browse the pages just fine, but it wouldn't go away. I then proceeded to purchase the music.
After the first 2 finished downloading, I went to start playing them. They showed up in the Music library, no errors or anything, but nothing happened when I double-clicked on the song. iTunes didn't even crash. I went to the song info, looked at the location, and saw it was in <iTunes Media Folder>\Downloads\Artist - Album.tmp\download.m4a
I went to the downloads folder, and both songs were there, each with their own directory. There was also a list.plist file in Downloads. I immediately paused all the downloads, quit iTunes, relaunched it, and tried again. The songs were still behaving the same, but when I continued the downloads, they finalized and went to their proper directories (<iTunes Media Folder>\Music\Artist\Album\Song.m4a). The first two just would not play. So I tried moving the downloads folder to the desktop so they wouldn't be lost, removed the songs from the library (they now had the little gray exclamation point), and checked available downloads. Nothing. They weren't even in the Purchases list.
I go to play the files with QuickTime, and it gives me:
Error -2002: a bad public movie atom was found in the movie (download.m4a)
If you (an Apple tech) check my Apple ID, it's the last purchase I made. 2 albums and 3 other songs.
I'm running Windows 7 Home Premium 32-bit, iTunes 10.5.0.142
All I want to know is how to get the songs back into the library without having to pay for them again. You can tell me in computer jargon, I'm very good with them.

Never mind, problem solved.
If you are having this problem, I suggest you go to your receipt that got emailed to you, click on 'report a problem', and follow the steps. State simply what happened: download failed, corrupt file. The support team answers very promptly.

Similar Messages

Downloaded purchases are stuck in 'Downloads' folder

I purchased some songs today, and my PC crashed while downloading. Once I rebooted, I was missing one song from my purchases. I checked for purchases. All purchases had been downloaded, so I searched for the file using Windows. I found the missing song file in the iTunes folder, but in a subfolder called 'downloads'. The music file is there, along with a small file called 'Info-Quicktime Preferences'. Instead of the music file having the name of the song, it's called 'Download'. When I import the file in to My Music, it won't play, iTunes will not locate the track info, and the file type is M4A instead of M4P. How do I get iTunes to process and recognize this purchase and play it?

I kinda had the same problem but with tv shows instead of songs. I found a way to move the tv shows, in your case the music, into the itunes, but not as a tv show, as a movie. I don't know if this going to help but it might get you on the right track. This is what i did:
I know that it's going to be long, so stick with me:
open "my computer" and find your "downloads" file in the "itunes music" folder. Then open another "my computer" and get into your itunes "tv shows" folder, or in your case you'll have to find where ever itunes has sent your music that you KNOW YOU HAVE IN ITUNES. Lets say you have 2 folder's in there, your "downloads" folder and a "family man" folder, or whatever folder it is for you; one containing your missing episodes/music (downloads), and the other your episodes/music that you KNOW YOU HAVE (family man). On my computer 1 click into downloads folder and go all the way till you see the missing episodes/music, NOT THE THE FOLDERS, you want the files.
On my computer 2 open your "family man" folder/whatever you found, and drag missing episodes/music into "family man" folder/whatever you found.
Once you have that, you should be able to see the missing episodes/music somewhere in itunes. I really wish i could tell you where but i really don't know. It may show right up in your music section, then it may not.
I don't know if this will help, but it's maybe worth try, it know this worked for my missing episodes.

SkyDrive in Windows 8.1 RTM stuck on downloading files

Hi,
when I make SkyDrive's files offline on Windows 8.1 RTM, the SkyDrive never finishes (it stuck in "Downloading xxx files"). They are kept in this state forever, even after restarts and/or additional uploads.
I have tried this on several computers several times but it always (or almost always) stuck. Number of files differs on each attempt.
I've tried to search for a solution on the net, but have not found anything useful/working (including the App Troubleshooter, or deleting all the files and uploading again), just few notes that for some people a fix on the server side was required.
This issue were present also in the 8.1 Preview era. Applying the RTM Rollup patches did not help.
Would you check the server side for me or suggest how to fix it?

Hi,
Let’s try to redirect the skydrive folder and sync again to see what’s going on:
1. Open regedit and find following key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\SkyDrive
2. Change “UserFolder” to another location.
3. Open the SkyDrive Metro app to confirm your files and new directory.
Then check the issue again.
If the issue persists, please try to reset your Windows 8.1.
Note:Backup your personal data.
How to restore, refresh, or reset your PC
http://windows.microsoft.com/en-in/windows-8/restore-refresh-reset-pc
Best regards,
Karen Hu
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

SP1 Cumulative update 4 stuck on "Downloading information"

I have a server that is attempting to install the SP1 CU4 update for SCCM 2012 client but never succeeds. If you go into the Software Center on the machine, the status is continually stuck at "Downloading information".
I tried to force it by copying the installation package to the server and running the command line option specified in the package properties (msiexec.exe /p configmgr2012ac-sp1-kb2922875-x64.msp /L*v %TEMP%\configmgr2012ac-sp1-kb2922875-x64.msp.LOG /q REINSTALL=ALL
REINSTALLMODE=mous). The installation ran and appears to have been applied successfully (the version of the client shown in Control Panel --> Configuration Manager Properties went from 5.00.7804.1000 to 5.00.7804.1500) and the Software Center icon
went away afterwards.
I was just finishing up congratulating myself when I received a notification from the Software Center again that software was being installed. I opened up Software Center, and there it was again - SP1 CU4 stuck at "Downloading information".
I've rebooted several times, but Software Center continues to pop up every time with same status.
One thing I should note, I recently migrated my SCCM server to new hardware and this "problem server" was installed after the migration. Prior to that, all of my other servers received the SP1 CU4 without issue. Both servers (SCCM and
problem server) are Windows Server 2012 R2.
Shaun

Thanks for the reply Anoop.
I checked the logs mentioned in the article, and everything looks fine as far as I can tell up until "Step 5: Tracking the Content Download."
In the "DataTransferService" log, there are numerous error messages:
[CCMHTTP] ERROR: URL=http://server.domain.local:80/SMS_DP_SMSPKG$/RIC00009, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE
Error sending DAV request. HTTP code 404, status 'Not Found'
GetDirectoryList_HTTP('http://server.domain.local:80/SMS_DP_SMSPKG$/RIC00009') failed with code 0x87d0027e.
So looks like I have an IIS problem? I opened IIS Manager, and browsed to the directory on the DP server. In that directory, I see several other directories (DataLib, FileLib, PkgLib). I assume my package information should be in the "PkgLib" folder, but
inside that folder are just four .INI files (RIC00001.INI, RIC00002.INI, etc). There is no RIC00009.INI file, maybe that's my problem?
I also went into Config Mgr Console --> Administration --> Distribution Points, went to the properties of my Distribution Point, then to the "Content" tab, highlighted my package and clicked "Validate". Not sure though what this accomplishes.
Shaun

Deploying a Task Sequence is stuck at Downloading, 0%

Hi,
I want to deploy a custom task sequence that performs the following Tasks:
Run Program to disable the write filter.
Perform software distribution and software update activities
Run Program to enable the write filter
I did everthing like ist explained here:
System Center Configuration Manager Team Blog
How to Manage Windows Embedded Write Filters Using System Center 2012 Configuration Manager
On the client, in Software Center, the Task Sequence is stuck at "Downloading, 0% complete".
I tried the same with a simple vbs Script which opens a MsgBox, the result is exactly the same...
Which logs can i use to search for errors? What is causing this error?

cscript.exe is running in the taskmgr, but it's no terminated after the the deployment.
smsts.log: (I've deleted D:\_SMSTaskSequence manually...)
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Registering COM classes TsProgressUI 5/27/2014 2:01:30 PM 2288 (0x08F0)
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Successfully intialized Logging for TS Manager. TSManager 5/27/2014 2:01:32 PM 3532 (0x0DCC)
Commandline: C:\Windows\CCM\TSManager.exe /service TSManager 5/27/2014 2:01:32 PM 3532 (0x0DCC)
Successfully registered Task Sequencing COM Interface. TSManager 5/27/2014 2:01:32 PM 3532 (0x0DCC)
Executing as a service TSManager 5/27/2014 2:01:32 PM 3532 (0x0DCC)
Started ServiceMain TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Task Sequence Manager executing as service main thread TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Deleting volume ID file C:\_SMSTSVolumeID.7159644d-f741-45d5-ab29-0ad8aa4771ca ... TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Deleting volume ID file D:\_SMSTSVolumeID.7159644d-f741-45d5-ab29-0ad8aa4771ca ... TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Waiting for CcmExec service to be fully operational TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
CcmExec service is up and fully operational TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Remediating TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
NAP is not enabled. Skipping quarantine check. (Code: 80040154) TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Remediation returned 00000000 TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
System is not in quarantine. Continuing with task sequence. TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Parsing task sequence . . . TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Task sequence schema version is 3.00 TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Current supported schema version is 3.10 and 3.00 TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Starting Task Sequence Engine . . . TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
**************************************************************************** TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable _SMSTSNextInstructionPointer=0 TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable _SMSTSInstructionTableSize=1 TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable SMSTSRebootRequested= TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable SMSTSRebootDelay= TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable SMSTSRebootMessage= TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable SMSTSRebootReason= TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set a global environment variable SMSTSRetryRequested= TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
The task execution engine started execution TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Set authenticator in transport TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
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Default CSP Type is 24 TSManager 5/27/2014 2:01:32 PM 3900 (0x0F3C)
Start executing an instruction. Instruction name: Run Command Line. Instruction pointer: 0 TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Set a global environment variable _SMSTSCurrentActionName=Run Command Line TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Set a global environment variable _SMSTSNextInstructionPointer=0 TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Set a local default variable SMSTSDisableWow64Redirection TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Set a local default variable _SMSTSRunCommandLineAsUser TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Set a global environment variable _SMSTSLogPath=C:\Windows\CCM\Logs\SMSTSLog TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Expand a string: smsswd.exe /run: cmd.exe /c start "" cscript.exe D:\Test.vbs TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Expand a string: TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Start executing the command line: smsswd.exe /run: cmd.exe /c start "" cscript.exe D:\Test.vbs TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
!--------------------------------------------------------------------------------------------! TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Expand a string: WinPEandFullOS TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Executing command line: smsswd.exe /run: cmd.exe /c start "" cscript.exe D:\Test.vbs TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
[ smsswd.exe ] InstallSoftware 5/27/2014 2:01:34 PM 3968 (0x0F80)
PackageID = '' InstallSoftware 5/27/2014 2:01:34 PM 3968 (0x0F80)
BaseVar = '', ContinueOnError='' InstallSoftware 5/27/2014 2:01:34 PM 3968 (0x0F80)
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Executing command line: Run command line InstallSoftware 5/27/2014 2:01:34 PM 3968 (0x0F80)
Process completed with exit code 0 InstallSoftware 5/27/2014 2:01:34 PM 3968 (0x0F80)
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!--------------------------------------------------------------------------------------------! TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Successfully completed the action (Run Command Line) with the exit win32 code 0 TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
Set authenticator in transport TSManager 5/27/2014 2:01:34 PM 3900 (0x0F3C)
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Set a global environment variable _SMSTSLastActionSucceeded=true TSManager 5/27/2014 2:01:35 PM 3900 (0x0F3C)
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Set authenticator in transport TSManager 5/27/2014 2:01:35 PM 3900 (0x0F3C)
**************************************************************************** TSManager 5/27/2014 2:01:36 PM 3900 (0x0F3C)
Execution engine result code: Success (0) TSManager 5/27/2014 2:01:36 PM 3900 (0x0F3C)
Cleaning Up. TSManager 5/27/2014 2:01:36 PM 3900 (0x0F3C)
Removing Authenticator TSManager 5/27/2014 2:01:36 PM 3900 (0x0F3C)
Cleaning up task sequence folder TSManager 5/27/2014 2:01:36 PM 3900 (0x0F3C)
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Deleting volume ID file C:\_SMSTSVolumeID.7159644d-f741-45d5-ab29-0ad8aa4771ca ... TSManager 5/27/2014 2:01:37 PM 3900 (0x0F3C)
Deleting volume ID file D:\_SMSTSVolumeID.7159644d-f741-45d5-ab29-0ad8aa4771ca ... TSManager 5/27/2014 2:01:37 PM 3900 (0x0F3C)
Successfully unregistered Task Sequencing Environment COM Interface. TSManager 5/27/2014 2:01:37 PM 3900 (0x0F3C)
Executing command line: "C:\Windows\CCM\TsProgressUI.exe" /Unregister TSManager 5/27/2014 2:01:37 PM 3900 (0x0F3C)
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Unregistering COM classes TsProgressUI 5/27/2014 2:01:37 PM 3952 (0x0F70)
Shutdown complete. TsProgressUI 5/27/2014 2:01:37 PM 3952 (0x0F70)
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Task Sequence Manager ServiceMain finished execution. TSManager 5/27/2014 2:01:37 PM 3900 (0x0F3C)
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Task Sequence Manager service reconfigured successfully TSManager 5/27/2014 2:01:39 PM 3900 (0x0F3C)
Sending success status message TSManager 5/27/2014 2:01:39 PM 3900 (0x0F3C)
Set authenticator in transport TSManager 5/27/2014 2:01:39 PM 3900 (0x0F3C)
RegQueryValueExW is unsuccessful for Software\Microsoft\SMS\Task Sequence, SMSTSEndProgram TSManager 5/27/2014 2:01:40 PM 3900 (0x0F3C)
GetTsRegValue() is unsuccessful. 0x80070002. TSManager 5/27/2014 2:01:40 PM 3900 (0x0F3C)
End program: TSManager 5/27/2014 2:01:40 PM 3900 (0x0F3C)
Successfully finalized logs to SMS client log directory from C:\Windows\CCM\Logs TSManager 5/27/2014 2:01:40 PM 3900 (0x0F3C)

I recently upgraded my 4s to a 5s. the verizon store took my old phone for a trade in. i cannot get any of my pictures to download from icloud. my photo stream folder only has a small percentage of the photos in it. any help would be greatly appreciated.

i recently upgraded my 4s to a 5s. the verizon store took my old phone for a trade in. i cannot get any of my pictures to download from icloud. my photo stream folder only has a small percentage of the photos in it. any help would be greatly appreciated.

That's possible if he didn't connect to a WiFi hotspot after taking them. I don't think the "Personal" Photo Stream uploads over Cellular, unless they changed it since the last time I used it.
If that's the case, then the photos likely didn't upload to Photo Stream and are stuck on the phone.
And you're not going to be able to get them back, either.

Ok, I thought I could do a project in my new Final Cut Pro X. I got everything downloaded on Final Cut and I made my Project. The problem is is has taken so long to render that I don't have time. How do I download the video from Final Cut to Imovie?

ok, I thought I could do a project in my new Final Cut Pro X. I got everything downloaded on Final Cut and I made my Project. The problem is is has taken so long to render that I don't have time. How do I download the video from Final Cut to Imovie?

Your media is stored in Final Cut Events folder > "name of event" > original media. The Final Cut Events folder is in your movies folder or at the root level of an external drive if you are using one to store your media. Simply open iMovie and under file menu select import movies. Navigate to the original media folder and import your clips to Imovie event library.

Download for final cut pro 7

where can i find a download for 10.5.8?

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My wife's iPhone4S has been stuck on downloading iOS6 for 3 days now. Not having come across this issue before, I'm not sure what to do? Will a reset cause any complications at this stage?
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Photos app stucks on downloading state

Hello!
I upgraded to iphone 4s and entered my apple id.
In the original photos application it started downloading photos, thenit got stuck on downloading for ever.
now it shows "downloading x of y" and never changes.
tried hard reset and it did not heped..
i have 16gb version, ios 5.01
Thanks, liran/

Hello!
I upgraded to iphone 4s and entered my apple id.
In the original photos application it started downloading photos, thenit got stuck on downloading for ever.
now it shows "downloading x of y" and never changes.
tried hard reset and it did not heped..
i have 16gb version, ios 5.01
Thanks, liran/

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Hi all,
I am using 10.7.5.
Recently I purchased 10.8.5. During download something went wrong and download (3-4 hrs) couldn't finish.
I tried resume, but again something went wrong.
[I suspect my new WD passport backup drive with sleep timer 30 min (default) was making full system misbehave. I was trying TM backup in parallel.
Now I have set the sleep time from 30 mins to Never. iMac seems normal again.]
Frustating part of story is that Appstore -> Purchases shows OS X Mountain Lion and button against it. There is no text over this button.
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Check for unfinished downloads, doesn't show this item.
Now I am stuck. Any help.
Message was edited by: Suresh Kr Shukla

To update on the situation:
I maintain few different logins on iMac to keep admin separate from normal users. (hangover of Windows exp, where admin login can spoil OS very fast).
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After facing above endless problems, I gave a try using admin login. During login to iTunes, it shown me a setup/info page. I spotted a unhide purchase options. THERE IT WAS !!!
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The Adobe Download Assistant is stuck at extracting software

Trial download has been stuck on extracting (several hours). Clearly something is wrong. How does one stop this? and reinstall software?

Utahjude this often can occur if you chose a directory/folder which the Adobe Download Assistant does not have sufficient access too. You will want to cancel the download if possible. If not then please complete solution 2 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_2.
As alternative please see http://forums.adobe.com/message/5418120#5418120 for information on how to download the majority of Adobe software installation files without the use of the Adobe Download Assistant.

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I am running Yosemitie on a iMac.
Paul

TechTool Deluxe download never starts

Upon entering the serial number, I get the download page. Activating the download link brings the proverbial "Your download should start imminently ...." BUT, it never does. Repeats doesn't solve this either.
Problem occurring since May 18.

Thanks Barry,
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http://www.razorianfly.com/2011/03/05/techtool-deluxe-no-longer-shipping-with-ap plecare/

Yosemite download never starts.

I'm trying to re-download Yosemite onto a system that already has it installed, as I want to create a usb bootable installer. On the Yosemite app store page, when I choose "download", is says that Yosemite is already on my machine, but to choose continue to download the installer again. I do this, and aside from the little spinning circle, the download never starts. Don't show in my downloads folder, launchpad, or app folder. Any help would be golden!!!
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Hi AmberView,
Welcome to the Apple Support Communities!
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Downloads never finalized, stuck in downloads folder

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