Downloads not working after all steps taken

After installing 4.0, downloads no longer work. A tab opens, but the download window does not appear and file does not download. I've been through all troubleshooting steps listed and nothing has worked. I've cleared the list, reset "user defined," checked preferences, enabled/disabled download manager tweak extension, everything that was already listed.
I use this program every day to give demos and need to show customers how it works. Please help!

Then he most likely has the iPod set to manual instead of auto sync.
With manual, you must drag and drop songs or albums etc from the library onto the iPod.
Assuming he's using the latest version iTunes, when the iPod is connected and the summary screen appears, he should see this.
If manual is checked (as in the picture), that's why the sync option is "greyed out".
If he wants to go back to automatic transfer, he needs to click on the music tab at the top of the summary screen and there are the different auto sync settings.

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