Downloads with Creative Cloud not working

Can't load them on the Mac, never downloads. Can't download to Win 8.1 Surface 2 Pro.
HELP!!!

Kim,
Have you installed the Creative Cloud management (in the list of apps on the cloud download page, find the adobe manager. That must be downloaded and installed first. Most browsers will jump to that install when you select one of the other apps first. But some browsers are having a problem doing so. Once the manager is installed and running, you can find illustrator listed in the manager. Click the install link next to the Illustrators name. That will download and install illustrator for you)?
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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There are few steps that I could suggest that might be resolve the conflict for you, Please follow the below mentioned steps and do let us know if this worked or not.
1) I can see that Time Machine is active in the background. Can you please open the Preferences for Time machine and disable TIme machine and try again.
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Downloads with Creative Cloud not working

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