Downloding a flash CS6 upgrade

Downloding a flash CS6 upgrade, not working, anybody had same problem? When enter the serial # it says that to use this serial number you must own one of the the qualifying products, when I enter the serial # for the qualifying product it says "This serial # is not for a qualifying product. Please try another"
I tried solving this issue in my own with no results, help!

it's expecting the serial number for flash cs5.5, not design premium cs5.5
contact adobe support to see if you have a qualifying product and, if so, how to install flash cs6: www.adobe.com/support/chat/ivrchat.html

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