DPM 2012 R2 cannot browse the contents of the virtual machine, Error 958, Details: Internal error code 0x80990F4E

Hi,
We have a Microsoft System Center 2012 R2 Data Protection Manager Version 4.2.1235.0 as a Guest system on a Hyper-V node. The Hyper-V role is on a Windows Server 2012 R2
I receive this error message:
DPM cannot browse the contents of the virtual machine on the protected computer [computername]. Item level recovery is not supported in the following scenarios.
1. The VHD contains a dynamic disk inside the guest OS.2. The VHD has no volume.
3. HyperV role is not installed on DPM server.
4. Automatic mounting of volumes is disabled on the DPM server.
1) Try enabling automatic mounting of volumes using mountvol on the DPM server to perform item level recovery
2) Otherwise perform a full restore of the virtual machine.
ID: 958
Details: Internal error code: 0x80990F4E
One of our protected Hyper-V guest systems backup suddenly refuses to browse the content of the VHD file. The system has 2 VHDs. One for the operating system and one for the data. The OS VHD has no problem with content browsing only the data VHDX started
this error after the installation of september update. I already checked the status that was suggested (1. the vhd contains a dynamic disk... etc. ) and everything is well configured. I have no free space to make a full recovery cause it's 6TB of data. 
The updates that were installed are:
DPM Server
KB2977629
KB2966828
KB2988948
KB2993651
KB890830
KB2977765
KB2894856
Protected Guest system
KB2972213
KB2977629
KB2894852
KB2973114
KB2993651
KB2988948
KB890830
KB2977765
KB2894856
Any advice? Thank you in advance for any help.
Andras

Hi,
Does the protected VM have Windows dedup enabled on the volume that cannot be mounted ?
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Similar Messages

  • DPM failed to communicate with the protection agent on DPM 2010 SERVER because the agent is not responding. (ID 43 Details: Internal error code: 0x8099090E)

    Hi everyone,
    Backup jobs for protected members are intermittently failing with the following error on the DPM server:
    DPM failed to communicate with the protection agent on <DPM 2010 SERVER> because the agent is not responding. (ID 43 Details: Internal error code: 0x8099090E)
    Why does the DPM server failing to see it's own DPM agent cause the backup job for another server to fail? One day a backup will work fine, the next it may fail; and the next back to normal again...
    The following error is recorded in the Service Control Manager event log on the DPM server just prior to the above error:
    A timeout was reached (30000 milliseconds) while waiting for the DPMRA service to connect.
    Thank you.
    With regards,
    Rob

    Hello,
    I have read these entire postings and see that my problems match most of the above problems. 
    I believe we have tried all of the ideas in this blog and lots of other ideas from other forums and internet searches.
    We have about 80 small databases protected and set at 15 minute incremental and most will work but some fail.  When they fail the most common, but not only error, is something like "DPM
    failed to communicate with the protection agent on <DPM 2010 SERVER> because the agent is not responding. (ID 43 Details: Internal error code: 0x8099090E)". The alert is inactivated in the DPM Console, and the backups resume as normal."
    Since later jobs are successful I thought all was well.  All was well until I went to restore from incremental backups.  We worked for two days (day and night work) to restore
    from a corrupted virtual disk on our SQL Server 2008 R2.  I suspect DPM had something to do with the corrupted virtual disk.  All I know is that we never had this problem until installing DPM.  Here is what we encountered when we went to restore
    from the protection points: 
    *  Restore jobs take a minimum of 15 minutes for jobs that are 45 MB or 2 GB. 
    *  If you pick a backup from the list of recovery points that is not valid the job runs for 15 minutes and then "Failed". 
    *  You cannot rerun the job because SQL Server 2008 has the table being recovered as <tablename> (recovering) and a retry will not work.  Of course time is wasted while waiting
    to see if it worked.
    * Eventually you realize that even after dropping the table in the (recovering) mode in SQL that the restore point must be bad or possibly one of this failed recovery points.
    * So begins the quest to start restoring recovery points one by one and 15 minutes by 15 minutes until you find one that actually restores to a SQL Instance.
    *  If you have 80 of these to do and you average trying three recovery points and each takes 15 minutes, not to mention the time to drop the table in SQL, well that time adds up to 3,600
    minutes of trial and error.  60 hours of trial and error, wow not much of a savings using DPM over a SQL backup plan.
    * And then you have to explain to your customers that their databases were restored but you do not know at what point the DB was restored. 
    All in all it seems like DPM concept is great but like many backups the backup plan looks good on paper but actually restoring a backup is quite a different matter.
    I don't know if anyone has ever solved the problems presented in this forum but if they have then I wish they would post and if no one has solved the problem then shame on DPM.
    Good luck everyone, but I for one have spent about two months on trying to protect and restore consistently.  I have never had one day of consistent and reliable restore points.  I
    am going back to sql management plans for my backups.  I have never, in 10 years had a sql generated backup fail me.  Never.
    gbl

  • "iTunes cannot read the contents of the ipod", How can I fix this?

    Hello everyone, I am having trouble with my iPod touch 32GB and getting iTunes to detect it. I'm using Windows 7.
    When plugging it in tonight, I got the message "iTunes cannot read the contents of the iPod (Name). Go to the summary tab in the iPod preferences and click restore to restore this iPod to factory settings". I attemped to do this, but I then got an iTunes error "3184" and was unable to install the iPod software.
    I've tried...
    - Using a different computer
    - Using a different USB cable
    - Rebooting the iPod
    Nothing seems to work. I've read a solution as to delete one of the iTunes files on the iPod, but the iPod doesn't show up in my Windows Explorer, so I am unable to do this. The computer does however charge the battery when I have the iPod plugged in. I'm also able to still listen to music on the iPod as well.
    One other note, I had the same thing happen to my previous iPod touch. I got my original iPod touch back in December 2010. In October 2011, the iPod just died one day and I was not able to turn it on at all or charge it. When I'd plug it into the computer, I got the exact same errors and was unable to restore the iPod. I sent it in to Apple as it was still under warrenty and they sent me a replacement. Now 3 months later it's happened again. Of course the warrenty starts from the day you purchase the original, so this is no longer under warrenty despite having it for only 3 months. The only difference this time is that the battery still charges and I can still turn it on and listen to music.
    Any ideas?
    Thanks

    hi Angie!
    hmmm. is there an Apple Store convenient where you can take the ipod for a check-up?
    love, b

  • ITunes Reports "iTunes Cannot read the contents of the iPod...."

    This morning I connected my 2 week old iPod Classic to my laptop via the USB cable and iTunes came up and displayed a message saying "iTunes cannot read the contents of the iPod MHAM'S IPOD". It suggested a restore, which I have not tried yet. I have faithfully used the "Eject" function in iTunes to disconnect. After reading some other posts in the forums, it appears that others are having a similar issue. I'm concerned that this is normal operating behavior for this product. Given that this is my first Apple brand purchase, I'm a little turned off to the brand. Does anyone have a suggestion that doesn't involve me wiping this thing clean and starting over? And is this something that I should just expect? I ran a diagnostic and the results are below.
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Latitude D620
    iTunes 7.4.3.1
    iPodService 7.4.3.1 is currently running.
    iTunesHelper 7.4.3.1 is currently running.
    Current user is an administrator.
    The current local date and time is 2007-10-16 07:04:02.
    Connected Storage Devices:
    Disk drive, Hitachi HTS541080G9SA00, Bus Type ATA, Bus Address [0,0]
    Disk drive, Apple iPod USB Device, Bus Type USB
    Disk drive, RIM BlackBerry SD USB Device, Bus Type USB
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No IEEE 1394 Host Controller found.
    The iPod Service Logging Information:
    [SERVICE: 0xF88,06:40:36 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Tue Oct 16 06:40:36 2007)
    [SERVICE: 0xF88,06:40:36 INFO] ##### iPodService starting as a service, version: 7.4.3.1
    [SERVICE: 0xFD0,06:40:36 INFO] Adding iTunesHelper to session 0
    [SERVICE: 0xF98,06:40:36 INFO] Got signaled to go ahead... Starting device manager!
    [SERVICE: 0x114,06:40:36 INFO] Listener Window created
    [SERVICE: 0x114,06:40:57 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:41:40 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:44:25 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:48:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x114,06:57:13 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x114,06:57:13 INFO] device is an iPod
    [SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x114,06:57:13 INFO] [-1] set waiting to mount = 1
    [SERVICE: 0x114,06:57:13 INFO] [1] Assigning session 0
    [SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
    [SERVICE: 0x114,06:57:13 INFO] [1] added state machine 1 to m_objDeviceIdMap
    [SERVICE: 0x114,06:57:13 INFO] [1] added device number 2 to m_objDeviceNumberMap
    [SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
    [SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [1] input #0 from src #0
    [SERVICE: 0xEC,06:57:13 INFO] [1] input #0
    [SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [1] input #1 from src #0
    [SERVICE: 0x11C,06:57:13 INFO] [1] input #1
    [SERVICE: 0x114,06:57:13 INFO] [VolumeArrive] mask = 0x20
    [SERVICE: 0x114,06:57:13 INFO] looking up device # for \\.\F:
    [SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x114,06:57:13 INFO] iTunes device #2 found with drive letter F, mask 0x20
    [SERVICE: 0x114,06:57:13 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x114,06:57:13 INFO] [1] input #2 from src #0
    [SERVICE: 0x128,06:57:13 INFO] [1] input #2
    [SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [1] input #3 from src #0
    [SERVICE: 0x118,06:57:13 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x118,06:57:13 INFO] [First Connect] Creating connect event for device 1
    [SERVICE: 0x118,06:57:13 INFO] [1] set waiting to mount = 1
    [SERVICE: 0x118,06:57:13 INFO] [1] input #4 from src #0
    [SERVICE: 0xEC,06:57:13 INFO] [MACHINE 1 INPUT #0] - (HDW) CheckDevNode
    [SERVICE: 0xEC,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,06:57:14 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
    [SERVICE: 0x11C,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
    [SERVICE: 0x128,06:57:14 INFO] ** CItunesDevice::HandleHardwareInput()
    [SERVICE: 0x128,06:57:14 INFO] [1] input #3
    [SERVICE: 0xEC,06:57:14 INFO] [1] input #4
    [SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #3] - (HDW) CheckDevNode
    [SERVICE: 0x128,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 INPUT #4] - (HDW) Interface Arrival
    [SERVICE: 0xEC,06:57:14 INFO] [1] progress state is 2, Waiting to mount = 1
    [SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
    [SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
    [SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
    [SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 ACTIONS] - {Connected}
    [SERVICE: 0xEC,06:57:14 INFO] [1] SCSI Inquiry attempt #0
    [SERVICE: 0xEC,06:57:14 INFO] VendorId: Apple
    [SERVICE: 0xEC,06:57:14 INFO] ProductId: iPod
    [SERVICE: 0xEC,06:57:14 INFO] revision: 1.62
    [SERVICE: 0xEC,06:57:14 INFO] vendor bytes:
    [SERVICE: 0xEC,06:57:14 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
    [SERVICE: 0xEC,06:57:14 INFO] [1] firmware version: 1.62 (0x13E)
    [SERVICE: 0xEC,06:57:14 INFO] [1] Power State: Powered
    [SERVICE: 0xEC,06:57:14 INFO] [1] Checkpoint attempt #0
    [SERVICE: 0xEC,06:57:14 ERROR] Did not find first letter of stage
    [SERVICE: 0xEC,06:57:14 INFO] got HotPlugState 0
    [SERVICE: 0xEC,06:57:14 INFO] [1] serial number 000A27001547056B
    [SERVICE: 0xEC,06:57:14 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
    [SERVICE: 0xEC,06:57:14 INFO] [1] *** CONNECTED - Sending event out, device session 0.
    [SERVICE: 0x118,06:57:14 INFO] [First Connect] Creating mount event for device 1
    [SERVICE: 0x118,06:57:14 INFO] [VolumeArrive] mask = 0x7C
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\G:
    [SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\F:
    [SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x118,06:57:14 INFO] iTunes device #2 found with drive letter F, mask 0x20
    [SERVICE: 0x118,06:57:14 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x118,06:57:14 INFO] [1] input #5 from src #0
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\E:
    [SERVICE: 0x11C,06:57:14 INFO] [1] input #5
    [SERVICE: 0x118,06:57:14 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x118,06:57:15 INFO] looking up device # for \\.\D:
    [SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x118,06:57:15 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 INPUT #5] - (HDW) Volume Mount
    [SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
    [SERVICE: 0x11C,06:57:15 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 ACTIONS] - {Mounted}
    [SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,06:57:15 ERROR] Did not find first letter of stage
    [SERVICE: 0x11C,06:57:15 INFO] got HotPlugState 0
    [SERVICE: 0x11C,06:57:19 INFO] [1] OS says filesystem is FAT32
    [SERVICE: 0x11C,06:57:19 INFO] [1] ===== iPod with Video =====
    [SERVICE: 0x11C,06:57:19 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,06:57:19 INFO] 6:57:19, year 2007, day of yr. 288, GMT offset -20 isDST 1
    [SERVICE: 0x11C,06:57:19 INFO] [1] progress is now 0
    [SERVICE: 0x11C,06:57:20 INFO] [1] *** MOUNTED - Sending event out, device session 0.
    [SERVICE: 0x11C,06:57:20 INFO] [1] Auto-launch iTunes ENABLED
    [SERVICE: 0x11C,06:57:20 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
    [SERVICE: 0xF90,06:57:21 INFO] Getting iTunesHelper for session 0
    [SERVICE: 0xF90,06:57:21 INFO] launching iTunes.
    [SERVICE: 0x90C,06:57:25 INFO] <0x4> Got Serial #
    [SERVICE: 0x90C,06:57:25 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:57:25 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:57:25 INFO] Mounted
    [SERVICE: 0xFD8,06:57:25 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:57:25 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:57:25 INFO] Mounted
    [SERVICE: 0x90C,06:57:25 INFO] [1] already mounted!
    [SERVICE: 0x90C,06:57:25 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x90C,06:57:26 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:57:26 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:57:26 INFO] Mounted
    [SERVICE: 0xFD8,06:57:26 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:57:26 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:57:26 INFO] <0x4> COM request for device 1 drive letter - F
    [SERVICE: 0x90C,06:57:27 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:57:27 INFO] Mounted
    [SERVICE: 0x90C,06:57:27 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:57:27 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,06:57:27 INFO] Mounted
    [SERVICE: 0xFD8,06:57:27 INFO] [1] already mounted!
    [SERVICE: 0xFD8,06:57:27 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xFD8,06:57:40 INFO] Mounted
    [SERVICE: 0xFD8,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:57:40 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:57:40 INFO] Mounted
    [SERVICE: 0x90C,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> Got Serial #
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:58:19 INFO] Mounted
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:19 INFO] Mounted
    [SERVICE: 0x90C,06:58:19 INFO] [1] already mounted!
    [SERVICE: 0x90C,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:58:19 INFO] Mounted
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> COM request for device 1 drive letter - F
    [SERVICE: 0x90C,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:58:19 INFO] Mounted
    [SERVICE: 0x90C,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,06:58:19 INFO] Mounted
    [SERVICE: 0xFD8,06:58:19 INFO] [1] already mounted!
    [SERVICE: 0xFD8,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xFD8,06:58:23 INFO] Mounted
    [SERVICE: 0xFD8,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:23 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:58:23 INFO] Mounted
    [SERVICE: 0x90C,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,06:58:26 INFO] [1] input #6 from src #4
    [SERVICE: 0x128,06:58:26 INFO] [1] input #6
    [SERVICE: 0x128,06:58:27 INFO] [MACHINE 1 INPUT #6] - (APP) Unmount
    [SERVICE: 0x128,06:58:27 INFO] [1] Begin...
    [SERVICE: 0x128,06:58:27 INFO] [1] Mounted state
    [SERVICE: 0x128,06:58:27 INFO] total locks = 1, caller = 296, caller locks = 1
    [SERVICE: 0x128,06:58:27 INFO] [1] Begin Unmounting...
    [SERVICE: 0x128,06:58:27 INFO] [1] progress is now 3
    [SERVICE: 0x128,06:58:27 INFO] total locks = 2, caller = 296, caller locks = 2
    [SERVICE: 0x128,06:58:27 INFO] Ejecting media
    [SERVICE: 0x128,06:58:27 INFO] SUCCESS
    [SERVICE: 0x128,06:58:27 INFO] Volume lock success!
    [SERVICE: 0x128,06:58:28 INFO] total locks = 3, caller = 296, caller locks = 3
    [SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW stop
    [SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:29 INFO] [1] input #7 from src #0
    [SERVICE: 0xEC,06:58:29 INFO] [1] input #7
    [SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:29 INFO] [1] input #8 from src #0
    [SERVICE: 0x11C,06:58:29 INFO] [1] input #8
    [SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW took 625 ms
    [SERVICE: 0x128,06:58:29 INFO] total locks = 2, caller = 296, caller locks = 2
    [SERVICE: 0x128,06:58:29 INFO] total locks = 1, caller = 296, caller locks = 1
    [SERVICE: 0x128,06:58:29 INFO] [1] Finished Unmounting with status 1
    [SERVICE: 0x128,06:58:29 INFO] total locks = 0, caller = 296, caller locks = 0
    [SERVICE: 0x128,06:58:29 INFO] [1] Ext app unmount request finished!
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
    [SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,06:58:30 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
    [SERVICE: 0x11C,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x114,06:58:30 INFO] [VolumeRemoved] existing mask 0x20, arrive mask 0x20
    [SERVICE: 0x114,06:58:30 INFO] [1] value = 1
    [SERVICE: 0x114,06:58:30 INFO] [1] input #9 from src #0
    [SERVICE: 0x128,06:58:30 INFO] [1] input #9
    [SERVICE: 0x114,06:58:30 INFO] [InterfaceRemoved]
    [SERVICE: 0x114,06:58:30 INFO] [1] value = 0
    [SERVICE: 0x114,06:58:30 INFO] removed device number 2 from m_objDeviceNumberMap
    [SERVICE: 0x114,06:58:30 INFO] [1] input #10 from src #0
    [SERVICE: 0xEC,06:58:30 INFO] [1] input #10
    [SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 INPUT #9] - (HDW) Volume Unmount
    [SERVICE: 0x128,06:58:30 INFO] [1] progress is now 3
    [SERVICE: 0x128,06:58:30 INFO] [1] Setting progress to 3
    [SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Connected}
    [SERVICE: 0x128,06:58:30 INFO] [1] *** UNMOUNTED - Sending event out, device session 0.
    [SERVICE: 0x128,06:58:30 INFO] [1] !!!!! DoConnectStateAction() INTERRUPTED.
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #10] - (HDW) Interface Removal
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Unknown}
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 ACTIONS] - {Unknown}
    [SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,06:58:30 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
    [SERVICE: 0xEC,06:58:30 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
    [SERVICE: 0xEC,06:58:30 INFO] [1] progress is now 0
    [SERVICE: 0xEC,06:58:30 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,06:58:38 INFO] [1] input #11 from src #0
    [SERVICE: 0x11C,06:58:38 INFO] [1] input #11
    [SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,06:58:38 INFO] [1] input #12 from src #0
    [SERVICE: 0x128,06:58:38 INFO] [1] input #12
    [SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,06:58:38 INFO] [1] input #13 from src #0
    [SERVICE: 0xEC,06:58:38 INFO] [1] input #13
    [SERVICE: 0x11C,06:58:38 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
    [SERVICE: 0x11C,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
    [SERVICE: 0x128,06:58:38 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
    [SERVICE: 0x128,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
    [SERVICE: 0xEC,06:58:38 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
    [SERVICE: 0xEC,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #14 from src #0
    [SERVICE: 0x11C,07:02:24 INFO] [1] input #14
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #15 from src #0
    [SERVICE: 0x128,07:02:24 INFO] [1] input #15
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #16 from src #0
    [SERVICE: 0xEC,07:02:24 INFO] [1] input #16
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #17 from src #0
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #18 from src #0
    [SERVICE: 0x11C,07:02:24 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x128,07:02:24 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
    [SERVICE: 0x128,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,07:02:24 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
    [SERVICE: 0xEC,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,07:02:24 INFO] [1] input #17
    [SERVICE: 0x11C,07:02:24 INFO] [1] input #18
    [SERVICE: 0xEC,07:02:25 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
    [SERVICE: 0xEC,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:25 INFO] [MACHINE 1 INPUT #18] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x114,07:02:27 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 1
    [SERVICE: 0x114,07:02:27 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
    [SERVICE: 0x114,07:02:27 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
    [SERVICE: 0x114,07:02:27 INFO] [1] added state machine 1 to m_objDeviceIdMap
    [SERVICE: 0x114,07:02:27 INFO] [1] added device number 2 to m_objDeviceNumberMap
    [SERVICE: 0x114,07:02:27 INFO] [1] input #19 from src #0
    [SERVICE: 0x128,07:02:27 INFO] [1] input #19
    [SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:27 INFO] [1] input #20 from src #0
    [SERVICE: 0xEC,07:02:27 INFO] [1] input #20
    [SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:27 INFO] [1] input #21 from src #0
    [SERVICE: 0x11C,07:02:27 INFO] [1] input #21
    [SERVICE: 0x114,07:02:27 INFO] [VolumeArrive] mask = 0x20
    [SERVICE: 0x114,07:02:27 INFO] looking up device # for \\.\F:
    [SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x114,07:02:27 INFO] iTunes device #2 found with drive letter F, mask 0x20
    [SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x114,07:02:27 INFO] [1] input #22 from src #0
    [SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:27 INFO] [1] input #23 from src #0
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #19] - (HDW) Interface Arrival
    [SERVICE: 0x128,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
    [SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Connected}
    [SERVICE: 0x128,07:02:28 INFO] [1] SCSI Inquiry attempt #0
    [SERVICE: 0x128,07:02:28 INFO] VendorId: Apple
    [SERVICE: 0x128,07:02:28 INFO] ProductId: iPod
    [SERVICE: 0x128,07:02:28 INFO] revision: 1.62
    [SERVICE: 0x128,07:02:28 INFO] vendor bytes:
    [SERVICE: 0x128,07:02:28 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
    [SERVICE: 0x128,07:02:28 INFO] [1] firmware version: 1.62 (0x13E)
    [SERVICE: 0x128,07:02:28 INFO] [1] Power State: Powered
    [SERVICE: 0x128,07:02:28 INFO] [1] Checkpoint attempt #0
    [SERVICE: 0x128,07:02:28 ERROR] Did not find first letter of stage
    [SERVICE: 0x128,07:02:28 INFO] got HotPlugState 0
    [SERVICE: 0x128,07:02:28 INFO] [1] serial number 000A27001547056B
    [SERVICE: 0x128,07:02:28 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
    [SERVICE: 0x128,07:02:28 INFO] [1] *** CONNECTED - Sending event out, device session 0.
    [SERVICE: 0xEC,07:02:28 INFO] [MACHINE 1 INPUT #20] - (HDW) CheckDevNode
    [SERVICE: 0xEC,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #21] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [1] input #22
    [SERVICE: 0x128,07:02:28 INFO] [1] input #23
    [SERVICE: 0xFD8,07:02:28 INFO] <0x4> Got Serial #
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #22] - (HDW) Volume Mount
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #23] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Mounted}
    [SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x128,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,07:02:28 ERROR] Did not find first letter of stage
    [SERVICE: 0x11C,07:02:28 INFO] got HotPlugState 0
    [SERVICE: 0x11C,07:02:33 INFO] [1] OS says filesystem is FAT32
    [SERVICE: 0x11C,07:02:33 INFO] [1] ===== iPod with Video =====
    [SERVICE: 0x11C,07:02:33 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,07:02:33 INFO] 7:2:33, year 2007, day of yr. 288, GMT offset -20 isDST 1
    [SERVICE: 0x11C,07:02:33 INFO] [1] progress is now 0
    [SERVICE: 0xFD8,07:02:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,07:02:33 INFO] Mounted
    [SERVICE: 0xFD8,07:02:33 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,07:02:33 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,07:02:33 INFO] Mounted
    [SERVICE: 0x90C,07:02:33 INFO] [1] already mounted!
    [SERVICE: 0x11C,07:02:34 INFO] [1] *** MOUNTED - Sending event out, device session 0.
    [SERVICE: 0x11C,07:02:34 INFO] [1] Auto-launch iTunes ENABLED
    [SERVICE: 0x11C,07:02:34 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
    [SERVICE: 0x90C,07:02:34 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xFD8,07:02:34 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0x90C,07:02:34 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,07:02:34 INFO] Mounted
    [SERVICE: 0x90C,07:02:34 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,07:02:34 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,07:02:34 INFO] <0x4> COM request for device 1 drive letter - F
    [SERVICE: 0xFD8,07:02:35 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,07:02:35 INFO] Mounted
    [SERVICE: 0xFD8,07:02:35 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,07:02:35 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,07:02:35 INFO] Mounted
    [SERVICE: 0x90C,07:02:35 INFO] [1] already mounted!
    [SERVICE: 0x90C,07:02:35 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xF8C,07:02:35 INFO] iTunes already running in current session.
    [SERVICE: 0x90C,07:03:51 INFO] Mounted
    [SERVICE: 0x90C,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,07:03:51 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,07:03:51 INFO] Mounted
    [SERVICE: 0xFD8,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,07:03:51 INFO] <0x4> GetFormatType() returned unknown format 0
    The iPod updater logging file cannot be found.

    I had this same exact issue happen to me this morning, and I lost 40 gigs worth of transferring in restoring it. I put a few albums on for the day, and when I tried connecting again this evening, the same thing happened. It hit me when it happened the second time that both times I had the iPod locked when it connected it to the computer. I'm pretty sure I've never accidentally connected it while locked before. My guess it that it is unable to read the content since the iPod is locked, and somehow this causes some sort of corruption that prevents it from seeing the files until a restoration is done. I would think Apple should be able to release an update which would detect if the iPod was locked and tell you to unlock it rather than to go through this process of losing all your music from the iPod. It scares me to think this could happen again simply if I am absent-minded in the future and forget to check whether it is locked or not before I connect it.

  • Error message: "iTunes cannot read the contents of the iPod."

    I wanted to get my dad a new iPod for Xmas and transfer all his music from his ancient Classic. But when I connect to my MacBookPro, I get the error message: "iTunes cannot read the contents of the iPod." I see that 90% of the ipod drive is used, but I don't see any songs listed either on the iPod screen or in iTunes, which is worrying. Is there anything I can to save the music? He will be so upset that it's all gone...

    My suggestions, when Restoring the iPod.
    Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
    Stop the Antivirus program
    Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC.
    Disconnect all other USB devices, except the mouse and keyboard.
    Stop all other programs except iTunes.
    Good Luck!

  • ITunes cannot read the contents of the iPod " my iPod's name ".

    I'm having problems with syncing the 5th gen nano to iTunes 9 on my early 2008 MBP. I had one since September when they came out. It was fine for a while, but then I would get the error message: iTunes cannot read the contents of the iPod "<my iPod's name>". It got to where it was happening every other night or every night when I would try to sync. Of course it goes without saying that this makes the video camera unusable, since one can't count on retrieving the videos.
    I talked with Apple Support on the phone. They were very good. Led me through a rescue-restore. This was described as more thorough than a normal restore. It involves a non-trivial button sequence. Also per suggestions I quit using a non-powered hub. I had been hooking both my iPod touch2 and my nano5 up to the hub to sync (not enough USB ports).
    We tried the rescue-restore and things looked OK, but then a couple days later on the evening sync, the message came back. I should also mention that I use the pedometer feature in always-on mode, so of course that data gets lost as well.
    I then went to the local apple store genius bar, and they saw the same error message I got when they plugged it in, so they decided to give me a new nano5.
    I figured this was really it, but last night, on the second evening sync since the initial setup, the same error message is back with the new nano5. Feel bad because it now seems likely there was nothing wrong with my first nano5 (unless both are bad the same way - seems unlikely), but at the same time, I can't use any nano5 like things are now.
    So now it's time for some detective work. I have both a nano5 and a touch2, and I use pedometer in always-on mode on the nano5. I wonder if those might be clues. Last night when the error occurred, iirc I had previously sync'ed the nano5 ok and ejected. Then I had sync'ed my touch2. I unplugged the touch2 and went to sync the nano5 again to update for some playlist changes, and that's when the error occurred. I wonder if iTunes is somehow getting messed up and thinking it is still dealing with a touch2, and it trounces the nano5?
    It's probably a long shot, but I think I read someone else here with the same error message, and had a touch.
    Any ideas, would love to hear. I'm planning to try only syncing the nano5 on a fresh start of iTunes for a while, and see if that prevents the problem.
    Thanks,
    Joe

    OK. How do I uninstall iTunes to reinstall it? Is there an uninstaller? Do I have to chase down plist files or other hidden system things I don't know about? Kind of a dumb question maybe, I've been on a mac at home for like five years now, but uninstalling apps is not something I need to do (that's a good thing).
    So, yes, the problem happened again, with the new nano, on the second or third nightly sync (not sure how many days have gone by) since the plane to sync the nano first before the touch. Been using the right usb port also, in case that matters. Used to always use the left. The left port has a non-powered hub that has my time machine disk and a super-duper disk on it, along with an iLoc key. Tonight the two usb disks were not plugged in due to being in the process of be traded out for my other pair (I keep a pair offsite as well - backup-paranoid - but that's another topic).
    Do you think it could matter what's plugged into the opposite USB port? Not the nano and the touch only go into the right port straight away - no hub.
    Kind of a bummer, this. I hope we can figure it out. Thanks for helping...
    BTW, I alway keep all my software up to date.
    Joe

  • When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore?

    When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore? I have all of my stuff backed up on iCloud but I really don't want to go through the hassle of wiping it clean and putting everything back on.

    This is a post from a user named edgar999 and it worked PERFECTLY:
    "OK - this is how it works:
    In order to backup from iCloud you cannot use iTunes!
    Therefore disconnect your device from your computer.
    Turn on your device and go to Settings and then go to General.
    At the bottom of this submenu there is a buttom "Reset"
    If you push that buttom you see 6 different Erase settings to chose from!
    Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud!  (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
    Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
    After choosing your location you will be asked to setup your WiFi-conection. After  you joint to your Wifi you will be given the choice to restore the iPad from a backup from the iCloud. Choosing this backup will prompt you with your apple ID and password.
    Restoring from a backup can take some time.  The process uses your Wi-Fi connection to download settings, content and data.  If you had a lot of content on your device, this can take a while.  The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad.  When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
    If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
    THANK YOU edgar999!!!!

  • Keep getting "itunes cannot read the contents of the iPad" message when connecting my iPad 2 to Windows XP

    Hi all,
        I have an iPad 2 that I purchased in late 2011. I have a Windows XP PC. Of late, I have not been able to connect my iPad 2 to iTunes on my Windows XP (Service Pack 3) desktop. I keep getting the popular error "itunes cannot read the contents of the iPad. .... restore factory settings" message. I have tried re-installing latest iTunes altogether after fully uninstalling and removing registry entries. But it still keeps giving the same message. I have tried all the steps given here - http://support.apple.com/kb/TS1538 , except checking with a different USB cable. My cable however works well while charging. My system however seems to detect the iPad as camera. I desperately need some help to fix this.
    Thanks,
    Paddy

    Worked for an iPad 4 (Retina) running iOS 7.0.3. connected to a Mac (Mavericks, iTunes 11.1.2). Although the file system is a bit different than what is shown on the video, the basic same steps can be carried out: download iFunbox (for Mac, obviously), go into "Raw file system", then "iTunes_Control" (you may want to switch to list view to see the complete name), then iTunes. There there was no iTunesDB file but I deleted iTunesCDB (was 0kB, expect that might have been the problem) and iTunesControl (0kB as well). Also deleted the Music folder in the previous directory.
    After that I disconnected the iPad from iTunes, quit iTunes, relaunched, and it started sync'ing :-)
    Note that now it's telling me that it cannot sync because an additional 10GB is required! Not sure what the problem is because the bar at the bottom of the iTunes window says it still has another 4GB available. I'm expecting there's a problem with how the size of the music is calculated (perhaps because I also sync Genius playlists and mixes), so I disabled music sync'ing for now so it can complete it once. Then I'll hand-pick the music again and hope it works!

  • Mail doesn't send e-mail. Before yesterday everything was ok, but now it says that a copy of the message has been sent to "Sending messages" because the contents of the message cannot be send to server. What to do? IMAP should be ok.

    Mail doesn't send e-mail. Before yesterday everything was ok, but now it says that a copy of the message has been added to "sending messages and the content of the message cannot be sent to the server". All the data in IMAP is ok. What to do?

    thanks for replying!
    When sending from one mac email account to another email account on the mac it seems to send fine, and it moves to the sent items, but nothing appears in the mac inbox.
    When sending from a mac account to the pc, it seems to send fine, and it moves to the sent items, but nothing appear in the PC inbox.
    When sending a massage from the PC to my mac email, it send fine from the PC and arrives in the inbox on the mac.
    mac to mac - seems to send but dosent arrive
    mac to pc - seems to send but doesnt arrive
    pc to mac - seems to send and arrives.
    As i said it was all working fine yesterday and for four years previous to that, but now it has just stopped.
    I hope you can help.

  • ITune cannot read the contents of the iPhone.

    Ok, this is quite annoying,
    All I want is to get a few music files from my PC to my iPhone, I downloaded iTune, installed it, and now I am getting this message:
    iTune cannot read the contents of the iphone "<phone name>". Goto to the summary tab in iphone preferences and click restore to restore this iphone to factory settings.
    Funny, cause my iPhone is listed there on the devices, but it doesn't have any tabs available for me to sync.
    what am I missing ?
    Yossi    

    Hi Paul, I just starting getting this same message last night. Can you please tell me how you reformatted the memory card because I am ready to pull my hair out! Any help would be appreciated!!

  • Itunes cannot read the contents of the iphone

    Problem: iPhone cannot synch with iTunes b/c of the error: "iTunes cannot read the contents of the iPhone "iPhone". Go to the summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings". I have reset the iPhone all possible ways, rebooted, uninstalled/installed iTunes, have double clicked to change name, doesn't synch. I need to get my music and photos back on my device, but I cannot seems to do so. After clicking restore, it blows the device away, then I still get the error. Help?

    I'm have the same problem... just updated to iOS4 on my 3G. Everything synced fine after a few problems with the backup process. The only data that was not transferred was my music to iPod. When I hooked back up to download the music I received the "iTunes cannot read the contents of the iPhone" I have not restored back to the factory settings. Any suggestions... I don't want to lose the data on the phone.

  • ITunes cannot read the contents of the iPhone/iPad -restore to factory set

    I've had this issue with my iPhone for almost a year now , every time I connect my device to my laptop I get this error : iTunes cannot read the contents of the iPhone/iPad . Go to summary tab in your device and restore to factory settings ! And after I do so , iTunes tries to synch my device and after a few minutes i get this error that theres been a problem with synching and the same story again , restore to factory settings ....
    I thought well there is something wrong with my iphone and I was too lazy to get it checked out but yesterday i bought my new iPad 16GB 3G/WiFi and guess what ... Same error !
    I've tried different cables and computers changing my OS , reinstalling iTunes and so far nothing ...
    I'd appreciate if someone can help me with this

    Dwchico,
    Hopefully I can help you. I had the very same problem from the get-go. Apparently, many others in the forums have as well. The problem appears to be something with the way certain motherboards mount USB devices. In particular, Asus motherboards have difficulty mounting iPad. If you are using an Asus based system, most have updated BIOS's that address the issue. I updated my BIOS today for my Asus G51J laptop and the problem disappeared completely. If you have an iPhone, you probably weren't having any problems, right? iPhone does not appear affected by this problem.
    Best Regards,
    Gameshow

  • TS2430 Every time I hook up my iPhone 4 to my laptop Itunes says "cannot read the contents of the phone." and asks me to restore to factory settings. Any help?

    Hello, I recently was sent a replacement iPhone 4 from apple. I originally had it assigned to a laptop with an older version of iTunes and everything worked fine. I recently purchased a new laptop and assigned the new laptop to my phone with the newest version of iTunes. Now everytime I hook up my phone to my new laptop I get the same error message. "iTunes cannot read the contents of the iPhone. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings." Can anyone help, please!

    Did you try following the instruction to restore?  You are getting that message for a good reason - there is corrupted or altered data/settings on the phone.  Is this phone jailbroken or hacked?

  • I just bought a new Mac Book Pro and did a migration of the content of the old laptop (also a Mac Book Pro) to the new one. Now I cannot start Photoshop CS6. When I am starting it I have a window "Adobe photoshop CS6 extended" opening requesting a connexi

    I just bought a new Mac Book Pro and did a migration of the content of the old laptop (also a Mac Book Pro) to the new one. Now I cannot start Photoshop CS6. When I am starting it I have a window "Adobe photoshop CS6 extended" opening requesting a connexion. When I am entering my password for the connexion the software crashes. How can I fix the problem?

    Migrating, transferring or copying is DEMANDING trouble, not just asking for it.
    Always install from scratch, from the original media,

  • Hi, Over a week now, my Firefox browser has been aligning the info on the page to the right of the page. This makes it difficult to see the rest of the contents on the page. Can you help?

    Question
    Hi, Over a week now, my Firefox browser has been aligning the info on the page to the right of the page. This makes it difficult to see the rest of the contents on the page. Can you help?
    Regards
    Femworth65

    my money is on a hardware issue

Maybe you are looking for

  • IPhone 5 will no longer connect to home wifi

    My iPhone 5 has been connecting to my home wifi without any troubles, however all of a sudden, for the last couple of days it will no longer connect. When I go to Settings, it shows my the name of my home network next to Wifi as though it's connected

  • The iTunes Library.itl is locked, on a locked disk, or you do not have write permission for this file.

    I just had to reset my entire laptop to factory settings, therefore my original iTunes was erased, leaving my iPhone 4 no accessibility for new music. I had to download CopyTrans so that I could transfer all things on my iPhone 4 onto my new iTunes.

  • Create rules in RWB - Alert Configuration is not possible.

    Hi I'm setting up alerts on a PI-server. However, when I try to create alerts in Runtime Workbench -> Alert Configuration, I am not allowed tou2026 I.e the u201CAdd Ruleu201D-button is never possible to use. I add a description and interface names. B

  • How to turn off music from iCloud?

    Accessing WIFI in NZ can be a hit and miss affair.  I want to access my music when I'm off line. Unfortunately when setting up my new iPad I agreed to iCloud without realising the implications. I see how to turn off features such as notes, etc but 'M

  • Unable to compare PDFs docs that have had security

    Unable to compare PDFs docs that have had security. Even when I own the documents and remove the security manually - this is a serious bug for CS5 - has anyone found a way around this?