DPM 2012 R2 Console crashes with ID: 917 error when trying to modify a Tape only protection group

When I attempt to Modify one particular protection group, the console crashes with this:
This only happens to this particular Protection group that backs up to long term Tape protection.  I have tried the work around found in this article
http://support.microsoft.com/kb/2905631 , but had no success. 

Hi,
It sounds like you have a DPMDB inconsistency that is not possible to troubleshoot in a forum setting. Either restore the DPMDB from before the problem occurred and run dpmsync -sync  or open a support case so it can be diagnosed and corrected. 
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Similar Messages

  • DPM 2012 R2 Console crashing with custom filter

    Hi,
    I created a custom filter to show the next 7 days scheduled jobs, now every time I elect the filter the DPM concole crashes and exits.
    Event log show the following error;-
    Log Name:      Application
    Source:        MSDPM
    Date:          25/03/2015 09:31:33
    Event ID:      999
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>25/03/2015 09:31:33</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ArgumentException</ExceptionType><ExceptionMessage>The
    supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime</ExceptionMessage><ExceptionDetails>System.ArgumentException: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime
       at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()</ExceptionDetails></FatalServiceError>
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">999</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-03-25T09:31:33.000000000Z" />
        <EventRecordID>234036</EventRecordID>
        <Channel>Application</Channel>
        <Computer>UK-LUT-MOB-375.internal.stepstonesolutions.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;0&lt;/Seq&gt;&lt;TimeCreated&gt;25/03/2015 09:31:33&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;ArgumentException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;The
    supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.ArgumentException: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped
    is invalid.
    Parameter name: dateTime
       at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        <Binary>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</Binary>
      </EventData>
    </Event>
    Is there a way to remove this custom filter from the console without having to load the console?  I cannot delete it in the console as every time I select it the console crashed before I can delete.

    Hi,
    One of the below outlined options may assist.
    Option 1:
    You can attempt to rename the jobfilters.xml with the below steps. Please note renaming jobfilters.xml will remove all custom filters in place and they will need to be recreated.
    Log into DPM server with the user account the custom filter was created with. Ensure the DPM console is closed.
    From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders,
    and drives
    From windows explorer navigate to the following path
    <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center Data Protection Manager\JobsFilter.xml
       4. Rename JobsFilter.xml to JobFilters_old.xml
       5. Open the DPM console.
        6. Navigate to Monitoring- Jobs we should see all custom filters are no longer in place. If so re-create pervious working filters if any.
    Option 2:
    Provide full DPMUI0Curr.errlog to assist with investigating further as it may contain errors on the crash.
    Log into DPM server with the user account the custom filter was created with.
    Take needed steps to reproduce the crash behavior.
    From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders,
    and drives
    From windows explorer navigate to the following path
    <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center 2012 R2 Data Protection Manager\DPMUI0Curr.errlog
       6. Open the DPMUI0Curr.errlog
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually
    answer your question. This can be beneficial to other community members reading the thread. Regards, Dwayne Jackson II. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights."

  • SC DPM 2012 r2 Console Crashes when attempting to Open the Management Tab after Update to RU2

    Recently we Updated our DPM server to DPM 2012 r2 ru2 from ru1.  and after that every time we open the management tab in the console it crashes with the following error
    mmc has stopped working
     Application Name: mmc
      Application Version: 4.2.1205.0
      Module Name: mmc.exe
      Module Version: 6.3.9600.16384
      Exception Name: System.NullReferenceException
      Exception Point: Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.UpdateProtectionStatus
      Other: AC213896
      OS Version: 6.3.9600.2.0.0.400.8
      Locale ID: 1033
    at the same time the following event is logged in the application events
    event ID 999
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    Problem Details:
    <FatalServiceError>
    <__System>
    <ID>19</ID>
    <Seq>0</Seq>
    <TimeCreated>6/23/2014 4:25:37 PM</TimeCreated>
    <Source>DpmThreadPool.cs</Source>
    <Line>163</Line>
    <HasError>True</HasError>
    </__System>
    <ExceptionType>NullReferenceException</ExceptionType>
    <ExceptionMessage>Object reference not set to an instance of an object.</ExceptionMessage>
    <ExceptionDetails>
    System.NullReferenceException: Object reference not set to an instance of an object.
      at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.UpdateProtectionStatus()
      at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.OnUpdateProtectionStatus(Object unUsed)
      at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
      at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
      at System.Threading.ThreadPoolWorkQueue.Dispatch()
    </ExceptionDetails>
    </FatalServiceError>
    We have updated the dpm agents on all of the servers that we back up by installing the update on the servers manually and according to the data in the DPM database it has acknowledged that they are indeed updated.
    From what I can tell from the errors is the console is attempting to read the updateprotectionstatus from the database and it is not returning a value and thus causing it to crash.  but I have no clue as to where this might be in the database to even
    check if it simply missing from an update gone wrong.  
    I did notice that the update attempted to install twice through windows update and failed.  The update does show as installed under installed updates in programs and features control panel
    Any help on this would be appreciated as it does make it difficult to manage our dpm server

    Hi,
    See if this is relevant.
    1. Take a DPMDB backup.
    2. Open SQL Management studio and connect to the DPM instance.
    3. Expand the DPM database and go to the table tbl_AM_Server.
    4. Edit the table, and under the "ServerName" column check for the DPM server name. It should be the FQDN. If it is the NetBIOS name then change it to the FQDN. 
    5. Try re-opening the DPM console and navigate to the management tab and see if that works now.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

  • DPM 2012 R2 console crash after RU5 install

    Hello all,
    recently I update my DPM to RU5 and since then then I click on management tab the console crash.
    I tried Islam's solution but it is not working for me.
    In the event I get this:
    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>20-2-2015 10:46:10</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>NullReferenceException</ExceptionType><ExceptionMessage>Object
    reference not set to an instance of an object.</ExceptionMessage><ExceptionDetails>System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.UpdateProtectionStatus()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.OnUpdateProtectionStatus(Object unUsed)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()</ExceptionDetails></FatalServiceError>
    Please help as I read the internet and couldn't find any solution.
    Regards
    Ivaylo
    PS. When it crashed I get this error too
    Description:
      AppName: mmc AppVer: 4.2.1205.0 ModName: mmc.exe
    ModVer: 6.3.9600.16384 StackHash: AC213896
    Problem signature:
      Problem Event Name: DPMException
      Application Name: mmc
      Application Version: 4.2.1205.0
      Module Name: mmc.exe
      Module Version: 6.3.9600.16384
      Exception Name: System.NullReferenceException
      Exception Point: Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.UpdateProtectionStatus
      Other: AC213896
      OS Version: 6.3.9600.2.0.0.272.7
      Locale ID: 1043
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262

    Hi,
    Please open a support case so we can help troubleshoot the crash - If you want to pursue this immediately, you can visit the following web site to open a support incident. The charge to your CC will not be processed until your case is resolved and closed,
    if it's a code defect in the DPM then we wave all charges.
    http://support.microsoft.com/select/Default.aspx?target=assistance
    In the Quick product finder, enter:
    System Center 2012 R2 then select System Center 2012 R2 Data Protection Manager
    In the next screen, chose the option that applies.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

  • DPM 2012 R2 console crashes after install RU5 Solved

    Just to Share 
    The GUI might freeze in one of the following cases :
    Case1:
    You have never protected the DPM server’s System State, with the DPM server itself
    You have protected some System State from other Production Servers
    You upgrade to UR5
    You trigger an inquiry on the DPM Server itself
    Case2:
    You have a primary DPM server protecting the System State of a Production Server
    You have attached the primary DPM server to a secondary DPM server for Disaster Recovery
    You upgrade the secondary DPM server to UR5
    You trigger an inquiry on the
    primary DPM server in the secondary DPM server UI
    Then:
    The UI crashes, and gets hung if you start it again
    Cmdlets are also unresponsive
    Workaround:
    Stop all DPM services (MSDPM, Access Manager, DPM Writer, DPMRA, VssNullProvider)
    Open the SQL Server Management Studio (Either from Start Screen, or Run: ssms.exe)
    Connect to the SQL Instance holding the DPM DB
    Backup Your DPM Backup
    Right click the DPM DB and click on “New Query”
    Paste the following SQL script:
    DELETE
    FROM dbo.tbl_IM_ProtectedObject
    WHERE
    ProtectedObjectId IN
    SELECT PO.ProtectedObjectId
    FROM dbo.tbl_IM_ProtectedObject
    AS PO
    JOIN dbo.tbl_AM_Server
    AS SRVR
    ON PO.ServerId
    = SRVR.ServerId
    WHERE (CONVERT(VARCHAR(4096),PO.ComponentName)
    = 'System State'
    OR CONVERT(VARCHAR(4096),PO.ComponentName)
    = 'Bare Metal Recovery')
    AND PO.ProtectedInPlan
    = 0
    AND PO.ProtectedObjectId
    NOT IN
    (SELECT
    ProtectedObjectId FROM
    dbo.tbl_IM_ProtectedObjectAlerts)
    AND LOWER(CONVERT(XML,PO.LogicalPath).value(
    '(/child::ArrayOfInquiryPathEntryType/child::InquiryPathEntryType[attribute::Type="Server"]/attribute::Value)[1]',
    'VARCHAR(4096)'
    )) !=
    LOWER(SRVR.ServerName)
    Press F5 to execute
    Start all DPM services
    The UI and cmdlets should work normally as before
    Islam Gomaa Microsoft MVP | System Center Data Protection Manager email: Islam @ Islam Gomaa.com Blog: 
    http://blog.islamGomaa.com

    We have released a hotfix with a permanent fix for the DPM 2012 R2 UR5 Console Hang post release issue.
    The details are available at the below link:
    Console crashes when you run an inquiry on a DPM server
    after you install Update Rollup 5 for System Center 2012 R2 Data Protection Manager
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

  • QT Pro Crashes with "Export Controller" error when converting M2V to H.264

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    Hi,
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  • Event 917 Console Crash when attempting to modify Disk Only Protection Group

    Primary DPM 2012 R2 4.2.1254.0 running on Server 2012 -
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    Error 917 when removing member from protection group
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    The following information was included with the event: 
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    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>12/2/2014 5:40:14 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>SqlNullValueException</ExceptionType><ExceptionMessage>Data
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       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.ProtectionGroup.ReadBackupAndCCWindow()
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       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ProtectedGroupUIElement.DisplayDetails()
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       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ProtectionViewInternal.UpdateDetailsPane()
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       at Microsoft.Internal.EnterpriseStorage.UI.CommonControls.GroupingListView.EndUpdate()
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       at System.Windows.Forms.Control.WmMouseUp(Message&amp; m, MouseButtons button, Int32 clicks)
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       at Microsoft.Internal.EnterpriseStorage.UI.CommonControls.GroupingListViewBody.WndProc(Message&amp; m)
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    the message resource is present but the message is not found in the string/message table

    Hi Mike,
    That appears to be the case. A row shows NULL for IMCatalogXML. I'm looking at your script to update the value now based on the following thread - thread .
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    Marketing 2011-05-19 18:59:41.917
    B7073B10-DDE6-4EA3-BD8C-1E1497C218D5 NULL
    NULL 0
    0 0 NULL
    2 0
    NULL
    This PG was definitely around back when this server was DPM 2010.
    Regards

  • Recovery from imported tape media fails and causes DPM management console to crash with ID: 917

    Hi.
    I have a newly installed DPM 2012 R2 on a Windows 2012 R2 with a standalone dedicated SQL server which is causing me a bit of a headache right now.
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                DPM Replication Agent
                SQLAgent$MSSQLSERVER
                MSSQL$MSSQLSERVER
                Virtual Disk Service
                Volume Shadow Copy
    ID: 917
    Any ideas?
    //Dan

    Hello,
    I am having the exact same problem when trying to restore from tape on our secondary DPM server.  I checked the event viewer and found event ID 943 (even though the console crash shows ID 917).  The event viewer error is below:
    Log Name:      Application
    Source:        MSDPM
    Date:          4/2/2015 9:02:55 AM
    Event ID:      943
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DPM_SERVER_NAME
    Description:
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    <FatalServiceError><__System><ID>19</ID><Seq>98909</Seq><TimeCreated>4/2/2015 2:02:55 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>DBCorruptionException</ExceptionType><ExceptionMessage>DLS
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      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">943</EventID>
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        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
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        <EventRecordID>17544</EventRecordID>
        <Channel>Application</Channel>
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        <Security />
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    2015-05-21T11:20:48.972+02:00| vcpu-1| I120: backtrace[04] frame 0x0881f920 IP 0x13f6b8229 params 0x258 0 0 0 opus_repacketizer_get_nb_frames + 0x19b849 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x13f050000 0x0001:0x00667229]
    2015-05-21T11:20:48.973+02:00| vcpu-1| I120: backtrace[05] frame 0x0881faa0 IP 0x13f680d3c params 0x13f809d60 0x13f7c7374 0x5 0x13fd65da0 opus_repacketizer_get_nb_frames + 0x16435c [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x13f050000 0x0001:0x0062fd3c]
    2015-05-21T11:20:48.973+02:00| vcpu-1| I120: backtrace[06] frame 0x0881fb00 IP 0x13f20c736 params 0 0 0 0 ??? [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x13f050000 0x0001:0x001bb736]
    2015-05-21T11:20:48.976+02:00| vcpu-1| I120: backtrace[07] frame 0x0881fb08 IP 0x76ee59cd params 0 0 0 0 BaseThreadInitThunk + 0x000d [C:\Windows\system32\kernel32.dll base 0x76ed0000 0x0001:0x000149cd]
    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: backtrace[08] frame 0x0881fb38 IP 0x7701b891 params 0 0 0 0 RtlUserThreadStart + 0x0021 [C:\Windows\SYSTEM32\ntdll.dll base 0x76ff0000 0x0001:0x0002a891]
    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: Msg_Post: Error
    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vcpu-1)
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    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: [msg.panic.haveLog] A log file is available in "X:\vCACupdate\Capricornus\vmware.log". 
    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: [msg.panic.requestSupport.withoutLog] You can request support. 
    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: [msg.panic.requestSupport.vmSupport.windowsOrLinux]
    2015-05-21T11:20:48.980+02:00| vcpu-1| I120+ To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
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    2015-05-21T11:20:48.980+02:00| vcpu-1| I120: [msg.panic.response] We will respond on the basis of your support entitlement.
    Any help is appreciated.

    One detail:
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    Warm Regards, Pramod Kumar Singh Manager-IT

    Someone sorted out this issue by installing API 1.2 and copying the dll files to the service manager server ,service folder and replacing it with API 2.0 dll files.
    Also, your question is related to SCSM, please post at SCSM forum if you have further question.
    Juke Chou
    TechNet Community Support

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