DPM console crashes 20 minutes into backup

DPM 2012 Keeps Crashing - Backup to Tape Job
We've had <acronym title="Data Protection Manager">DPM</acronym> 2012 SP1 running fine for a long time now, but just this week we've been having an issue with a particular backup to tape job.
The job failed, and despite attempting to re-run the job again after running for 20 minutes or so, copying GBs of data the <acronym title="Data Protection Manager">DPM</acronym> Console Crashes
Affected area: -
Occurred since: 10/10/2013 13:26:18
Description: The back up to tape job failed for the following reason: (ID 3311)
More information
Detailed Errors View Detailed Errors
Recommended action: Run backup to tape job again...
Resolution: To dismiss the alert, click below
Inactivate
The <acronym title="Data Protection Manager">DPM</acronym> service terminated unexpectedly during completion of the job. The termination may have been caused by a system reboot. (ID 910)
The <acronym title="Data Protection Manager">DPM</acronym> Console (on the client) closes relating to the fact that it has no connection to the <acronym title="Data Protection Manager">DPM</acronym> 2012 Server and/or
SQL Agents etc.
On the <acronym title="Data Protection Manager">DPM</acronym> 2012 Server Event Log:
Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance
on class with CLSID {05302500-b563-11d7-8128-00b0d0a16cd7} and Name HWPRV is [0x80040154, Class not registered
The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
The <acronym title="Data Protection Manager">DPM</acronym> 2012 "click for more information" opens to the usual blank place-holder on Microsoft's website either stating the same error information, or not information at all.
The <acronym title="Data Protection Manager">DPM</acronym> 2012 Server is up-to-date and has also been cold rebooted, but problem still occurs. SQL database problem perhaps?
Any help would be appreciated.

Hi
Is it only when 1 certain backup runs that the job fails?
What Update level are you one on DPM?
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
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    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

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    This posting is provided "AS IS" with no warranties, and confers no rights.

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       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        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      </EventData>
    </Event>
    Is there a way to remove this custom filter from the console without having to load the console?  I cannot delete it in the console as every time I select it the console crashed before I can delete.

    Hi,
    One of the below outlined options may assist.
    Option 1:
    You can attempt to rename the jobfilters.xml with the below steps. Please note renaming jobfilters.xml will remove all custom filters in place and they will need to be recreated.
    Log into DPM server with the user account the custom filter was created with. Ensure the DPM console is closed.
    From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders,
    and drives
    From windows explorer navigate to the following path
    <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center Data Protection Manager\JobsFilter.xml
       4. Rename JobsFilter.xml to JobFilters_old.xml
       5. Open the DPM console.
        6. Navigate to Monitoring- Jobs we should see all custom filters are no longer in place. If so re-create pervious working filters if any.
    Option 2:
    Provide full DPMUI0Curr.errlog to assist with investigating further as it may contain errors on the crash.
    Log into DPM server with the user account the custom filter was created with.
    Take needed steps to reproduce the crash behavior.
    From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders,
    and drives
    From windows explorer navigate to the following path
    <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center 2012 R2 Data Protection Manager\DPMUI0Curr.errlog
       6. Open the DPMUI0Curr.errlog
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually
    answer your question. This can be beneficial to other community members reading the thread. Regards, Dwayne Jackson II. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights."

  • DPM 2012 R2 console crashes after install RU5 Solved

    Just to Share 
    The GUI might freeze in one of the following cases :
    Case1:
    You have never protected the DPM server’s System State, with the DPM server itself
    You have protected some System State from other Production Servers
    You upgrade to UR5
    You trigger an inquiry on the DPM Server itself
    Case2:
    You have a primary DPM server protecting the System State of a Production Server
    You have attached the primary DPM server to a secondary DPM server for Disaster Recovery
    You upgrade the secondary DPM server to UR5
    You trigger an inquiry on the
    primary DPM server in the secondary DPM server UI
    Then:
    The UI crashes, and gets hung if you start it again
    Cmdlets are also unresponsive
    Workaround:
    Stop all DPM services (MSDPM, Access Manager, DPM Writer, DPMRA, VssNullProvider)
    Open the SQL Server Management Studio (Either from Start Screen, or Run: ssms.exe)
    Connect to the SQL Instance holding the DPM DB
    Backup Your DPM Backup
    Right click the DPM DB and click on “New Query”
    Paste the following SQL script:
    DELETE
    FROM dbo.tbl_IM_ProtectedObject
    WHERE
    ProtectedObjectId IN
    SELECT PO.ProtectedObjectId
    FROM dbo.tbl_IM_ProtectedObject
    AS PO
    JOIN dbo.tbl_AM_Server
    AS SRVR
    ON PO.ServerId
    = SRVR.ServerId
    WHERE (CONVERT(VARCHAR(4096),PO.ComponentName)
    = 'System State'
    OR CONVERT(VARCHAR(4096),PO.ComponentName)
    = 'Bare Metal Recovery')
    AND PO.ProtectedInPlan
    = 0
    AND PO.ProtectedObjectId
    NOT IN
    (SELECT
    ProtectedObjectId FROM
    dbo.tbl_IM_ProtectedObjectAlerts)
    AND LOWER(CONVERT(XML,PO.LogicalPath).value(
    '(/child::ArrayOfInquiryPathEntryType/child::InquiryPathEntryType[attribute::Type="Server"]/attribute::Value)[1]',
    'VARCHAR(4096)'
    )) !=
    LOWER(SRVR.ServerName)
    Press F5 to execute
    Start all DPM services
    The UI and cmdlets should work normally as before
    Islam Gomaa Microsoft MVP | System Center Data Protection Manager email: Islam @ Islam Gomaa.com Blog: 
    http://blog.islamGomaa.com

    We have released a hotfix with a permanent fix for the DPM 2012 R2 UR5 Console Hang post release issue.
    The details are available at the below link:
    Console crashes when you run an inquiry on a DPM server
    after you install Update Rollup 5 for System Center 2012 R2 Data Protection Manager
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

  • My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on

    My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.

    Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
    Try Recovery Mode... http://support.apple.com/kb/HT1808

  • DPM 2012 R2 console crash after RU5 install

    Hello all,
    recently I update my DPM to RU5 and since then then I click on management tab the console crash.
    I tried Islam's solution but it is not working for me.
    In the event I get this:
    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>20-2-2015 10:46:10</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>NullReferenceException</ExceptionType><ExceptionMessage>Object
    reference not set to an instance of an object.</ExceptionMessage><ExceptionDetails>System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.UpdateProtectionStatus()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.OnUpdateProtectionStatus(Object unUsed)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()</ExceptionDetails></FatalServiceError>
    Please help as I read the internet and couldn't find any solution.
    Regards
    Ivaylo
    PS. When it crashed I get this error too
    Description:
      AppName: mmc AppVer: 4.2.1205.0 ModName: mmc.exe
    ModVer: 6.3.9600.16384 StackHash: AC213896
    Problem signature:
      Problem Event Name: DPMException
      Application Name: mmc
      Application Version: 4.2.1205.0
      Module Name: mmc.exe
      Module Version: 6.3.9600.16384
      Exception Name: System.NullReferenceException
      Exception Point: Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.AgentManagement.ProductionServerController.UpdateProtectionStatus
      Other: AC213896
      OS Version: 6.3.9600.2.0.0.272.7
      Locale ID: 1043
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262

    Hi,
    Please open a support case so we can help troubleshoot the crash - If you want to pursue this immediately, you can visit the following web site to open a support incident. The charge to your CC will not be processed until your case is resolved and closed,
    if it's a code defect in the DPM then we wave all charges.
    http://support.microsoft.com/select/Default.aspx?target=assistance
    In the Quick product finder, enter:
    System Center 2012 R2 then select System Center 2012 R2 Data Protection Manager
    In the next screen, chose the option that applies.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

  • DPM 2012 R2 Console crashes with ID: 917 error when trying to modify a Tape only protection group

    When I attempt to Modify one particular protection group, the console crashes with this:
    This only happens to this particular Protection group that backs up to long term Tape protection.  I have tried the work around found in this article
    http://support.microsoft.com/kb/2905631 , but had no success. 

    Hi,
    It sounds like you have a DPMDB inconsistency that is not possible to troubleshoot in a forum setting. Either restore the DPMDB from before the problem occurred and run dpmsync -sync  or open a support case so it can be diagnosed and corrected. 
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
    This posting is provided "AS IS" with no warranties, and confers no rights.

  • SCSM 2012 R2 UR5 Console Crashes When Viewing Business Service Components

    I have an issue where a business service which has been synced from SCOM 2012 R2 into the CMDB I am unable to view the service components without the console crashing. This is occurring on all business services with service components present.
    The error message reported is:
    Microsoft.EnterpriseManagemnt.UI.DataModel.QueryFailedException: Query to adaptor 'dataportal:EnterpriseManagementRelationshipObjectAdaptor' Failed --->
    Microsoft.Enterprise.Management.Common.InvalidCriteriaException: The criteria used for the query has a character or keyword that is not valid
    Has anyone seen this before?

    Our server has been upgraded to UR5, as well as most consoles. Each of them, including the one that is available on the Management Server, crashes when performing the above task.
    We installed the console + UR4 on a VM and the problem doesn't happen.
    On ALL affected consoles, each crash is recorded with this message in the OperationsManager log:
    Microsoft.EnterpriseManagement.UI.DataModel.QueryFailedException: Query to adapter 'dataportal:EnterpriseManagementRelationshipObjectAdapter' failed. ---> Microsoft.EnterpriseManagement.Common.InvalidCriteriaException: The criteria used for the query
    has a character or keyword that is not valid. The following parse error was returned: Parse error before ) ---> Microsoft.EnterpriseManagement.Common.QueryGrammarException: Parse error before )
       at Microsoft.EnterpriseManagement.Mom.QueryGrammar.QueryGrammarYaccClass.error(Int32 q_state, SSLexLexeme q_look)
       at Microsoft.EnterpriseManagement.Mom.QueryGrammar.SSVParseLib.SSYacc.doError()
       at Microsoft.EnterpriseManagement.Mom.QueryGrammar.SSVParseLib.SSYacc.parse()
       at Microsoft.EnterpriseManagement.Mom.QueryGrammar.QueryGrammarParser.GetCriteriaXml(String query)
       at Microsoft.EnterpriseManagement.Common.QueryCriteriaHelper.GetParseTree(String criteria)
       --- End of inner exception stack trace ---
       at Microsoft.EnterpriseManagement.Common.QueryCriteriaHelper.GetParseTree(String criteria)
       at Microsoft.EnterpriseManagement.Common.QueryCriteria`1.ParseCriteria(ManagementPackClass monitoringClass, Boolean validateProperties)
       at Microsoft.EnterpriseManagement.Common.QueryCriteria`1.ParseCriteria()
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.EnterpriseManagementRelationshipObjectAdapter.GetDataFromSdk(EnterpriseManagementGroup managementGroup, AdapterQueryParameters queryParameters)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.SdkDataAdapter`1.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
       at Microsoft.EnterpriseManagement.UI.DataModel.QueryQueue.StartExecuteQuery(Object sender, ConsoleJobEventArgs e)
       at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
       --- End of inner exception stack trace ---
       at Microsoft.EnterpriseManagement.UI.DataModel.DataPortalService.EndQuery(IAsyncResult result)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.Common.DataAccessQuery.QueryAdapter(Uri adapterUri, Uri dataSourceUri, IList`1 inputs, Dictionary`2 parameterList, DataQueryBase query)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.Common.DataAccessQuery.QueryAdapter(Uri adapterUri, Type adapterType, Uri dataSourceUri, Dictionary`2 parameterList, IList`1 inputs)
       at Microsoft.EnterpriseManagement.ServiceManager.ServiceMaps.Forms.ServiceForm.FetchRelationships(IList`1 sourceInstanceIdList, Guid relationshipTypeId, Boolean isSourceSeedRole)
       at Microsoft.EnterpriseManagement.ServiceManager.ServiceMaps.Forms.ServiceForm.FetchContainmentRelationshipsWithConfigItems(IList`1 sourceIDList)
       at Microsoft.EnterpriseManagement.ServiceManager.ServiceMaps.Forms.ServiceForm.ExpandServiceComponentsTreeImportedServiceNodes(IList`1 currentLevelNodes)
       at Microsoft.EnterpriseManagement.ServiceManager.ServiceMaps.Forms.ServiceForm.ExpandServiceComponentsTreeNodes(IList`1 currentLevelNodes)
       at Microsoft.EnterpriseManagement.ServiceManager.ServiceMaps.Forms.ServiceForm.HandleNodeClick(TreeViewItem item, Boolean seedRole)
       at Microsoft.EnterpriseManagement.ServiceManager.ServiceMaps.Forms.ServiceForm.ChildNode_Selected(Object sender, RoutedEventArgs e)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.Controls.TreeViewItem.OnSelected(RoutedEventArgs e)
       at System.Windows.Controls.TreeViewItem.OnIsSelectedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
       at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
       at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
       at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
       at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType
    operationType)
       at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
       at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Boolean value)
       at System.Windows.Controls.TreeView.ChangeSelection(Object data, TreeViewItem container, Boolean selected)
       at System.Windows.Controls.TreeViewItem.OnGotFocus(RoutedEventArgs e)
       at System.Windows.UIElement.IsFocused_Changed(DependencyObject d, DependencyPropertyChangedEventArgs e)
       at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
       at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
       at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
       at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType
    operationType)
       at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
       at System.Windows.DependencyObject.SetValue(DependencyPropertyKey key, Object value)
       at System.Windows.Input.FocusManager.OnFocusedElementChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
       at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
       at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
       at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
       at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType
    operationType)
       at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
       at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
       at System.Windows.Input.FocusManager.SetFocusedElement(DependencyObject element, IInputElement value)
       at System.Windows.Input.KeyboardNavigation.UpdateFocusedElement(DependencyObject focusTarget)
       at System.Windows.FrameworkElement.OnGotKeyboardFocus(Object sender, KeyboardFocusChangedEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.KeyboardDevice.ChangeFocus(DependencyObject focus, Int32 timestamp)
       at System.Windows.Input.KeyboardDevice.Focus(DependencyObject focus, Boolean askOld, Boolean askNew)
       at System.Windows.Input.KeyboardDevice.Focus(IInputElement element)
       at System.Windows.UIElement.Focus()
       at System.Windows.Controls.TreeViewItem.OnMouseLeftButtonDown(MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
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    Event ID: 999
    Task Category: None
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    User: N/A
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    http://about.me/exchange12rocks

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