DPS App builder - signing in failed

Hello,
Im trying to download a viewer for testing and it doesn't work. Keeps sending the message "signing failed, please try again".
I tryed again and again and... doesnt work. I tryed to download other viewers and i have the same problem.
Thanks in advance.
Regards
Pedro

I have had this issue since friday - and it is still happening. Spent the last hour only using the first three articles and it all seems to work fine. Add the next article and the 'Signing Failed' error comes up - so there is nothing wrong with my certificates.
I have a conference tomorrow at which I am meant ot be showcasing this - and I can not get it to work! What an utter joke - Adobe get you to pay every month for Cloud membership - and this is a fundamental part of the DPS suite. This is obivioulsy a huge glitch and is a common problem from what I understand!
Everythng was working fine up until Friday - I am now going to have to show case an incoplete app to the EMEA leaderhsip of my firm! Come one Adobe - get your freaking act together!

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DPS App Error, Sign In Failed - When Downloading Developer App in DPS?

I am getting the following error message when I try to download the developer.ipa version of my app for testing on my device:
"DPS App Builder Error
Sign in failed, please try again"
I have been having this problem since yesterday evening and have tried again several times, and have uninstalled and reinstalled the DPS application but this has not helped.
Is anyone else having a similar problem or have any ideas as to what I might be doing wrong?

There may be two issues :
1. http://helpx.adobe.com/digital-publishing-suite/kb/download-sign-failed.html
2. Certificate/P12 password error

DPS App Builder Sign and Download p12 problem

I'm working on my first multi-folio app. I have created the app in DPS App Builder, but when downloading the .ipa file, the Sign and Download dialogue flags the p12 file.
I recreated the p12 and mobileprovision files, rebuilt the app, and the same problem occurs. I looked at the forum and there was a suggestion that those files be placed in the root folder, but the situation is unchanged.
According to the Key Chain and my Apple Dev account, all certificates are valid.
My IOS dist and development certificates were created a several months prior. Don't know that it has anything to do with the mobileprovision and p12 certs which have been newly created today, but wanted to mention it in case I have to redo all certification files to get past this one step.
Any insight appreciated.
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I figured it out. I was confusing the p12 file for the push notifications with the original developer p12 file. All fixed.
Rob

Updating project in App builder - Sign in fails

Ive been shut out of app builder on second attempt to upload files as sign in fails on sign and download of IPA.
Ive done the following to clear issue.
Unpublish and republish app. - The job shows with new correct modification date
Check titles - the titles of all folios/articles are all character compliant as per list below
As in understand it the Developer certificates dont need to change once established.
Any ideas to allow download of .ipa files so I test and can resubmit to apple?

There can be two issues:
First, make sure your article/folio names does not contain any special characters. We were able to fix the "Sign in, please try again" error by removing all special charatcers in the folio/article names. Example of special characters are"&" "ö" "á" "()" etc.
Follow below link : http://helpx.adobe.com/digital-publishing-suite/kb/download-sign-faile d.html
Second, can be certificate problem.

Dps app builder sign in not working

working

You need to give us more information than that. What kind of DPS customer are you? What error are you getting?
Neil

I'm getting the "App Activate" error when I try to download my bundles from the DPS App Builder.

I have a Single-App subscription to the Adobe Creative Cloud.
According to this FAQ (link: http://www.adobe.com/products/creativecloud/faq.html#single-app) I should be able to publish unlimited single .folios with DPS with my Single-App subscription to the Creative Cloud. Here is the exact paragraph I'm refering to from that FAQ:
As a Creative Cloud member, do I have access to Digital Publishing Suite?
Digital Publishing Suite Single Edition is not available to free Creative Cloud members. Creative Cloud single-app and complete members have an unlimited Digital Publishing Suite Single Edition license. Creative Cloud for teams members also have an unlimited Digital Publishing Suite Single Edition license.
When I build the app in the DPS App Builder and reach the end of the process, I'm getting the error where it asks me to provide a Single Edition subscription serial to download the developer bundles for my app.
I have tried all the methods described on this forum to solve this problem, including deleting and reinstalling the DPS App Builder, deleting the old apps and creating new ones after redownloading the DPS App Builder, deleting the DPS App Builder, signing out of my Folio Builder in InDesign, redownloading the DPS App Builder, signing into my Folio Builder in InDesign again, etc., to no avail.
Can anyone help? This is a time-sensitive issue and I'm trying to get this app into the Apple submission process immediately. I can answer any questions if you all have troubleshooting advice for me.
Thanks,
David

Thank you for the information and the response. We will be upgrading to the full version of Creative Cloud to publish our single .folio.
I do want to remark on the issues created by Adobe's inconsistent explanation of how DPS can be used with the Creative Cloud. After reading that FAQ, I also spoke with an "Adobe Agent" through the chat system that pops up on various product pages and asked the agent as specifically as I could if the Single-app version of Creative Cloud would allow me to publish single .folios through DPS. In no uncertain terms the agent said the Single-app version would be fine, and referred me to the order page to begin the order process.
I spoke with another agent over chat in the morning on Saturday and they also said I should be able to publish single .folios with the Singe-app subscription to Creative Cloud. When I presented my App Activation problem to the agent, the agent said I should just wait 24-48 hours for my subscription to Creative Cloud to process so I could create my app.
This has been a very vexing process that has cost my team valuable app review time. If I had not encountered the FAQ and two agents who specifically told me that I could use the Single-app version of Creative Cloud to publish my .folio, I would have been happy to go straight to purchasing the full version of Creative Cloud.
Thanks again for the assistance.

Problems downloading in the DPS App builder

I am having problems creating my test app in the DPS App builder.
I can create and send app from (InDesign CS6) the folio builder–to the DPS App builder, but when I reach the final screen nothing appears listed under the "Downloads" area. The app type only appears as "built-in single edition app" and directs me to 'activate app' and purchase a serial number, which is not what i want to do. I just want to download it to iTunes to test it on my personal iPad.
It's the same issue from this thread..
http://forums.adobe.com/message/4786587
I followed the steps closely (installing updates to InDesign, reinstalling the DPS App builder) but it is still not working.
I'm really stuck, help!!!
Ryan

Any CC membership will do. You need to firtly go to InDesign and use the create app link from Folio builder Panel, that will launch your DPS App Builder, sign in with your CCM id and create an app. You should be able to download the build, if not then we may need to delete your previous build, send me a PM with your Viewer Builder id.

Having troubles logging into DPS App Builder...

any server issues?

We had a DNS server interruption earlier today that impacted DPS App Builder sign in. This is now resolved.
Status updates are available at http://status.adobedps.com/.
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DPS App Builder Login Fail when start in Folio Builder

After using Adobe Viewer to preview and check everything is OK in my folio, I clicked on "Create App" in Folio Builder. DPS App Builder then returns with "Sign in failed, please try again". If I start DPS App Builder individually, I can sign-in with my CC account without any problem. What is the problem? I used them on my machine to try to build apps and it actually worked before.

Bob
Yeah, I am a full CC and active subscriber. The install of App Builder was fresh, just did the update. I'll throw some new twists into the mix here, and I think it at least begins to narrow the landscape of the issue, but only to the degree that I think it isolated.
This problem issue, and a similar issue on another Mac where there is a sign in failure in App Builder, are all on managed computers, ones that my employer controls the admin [Univeristy]. On students' personal Macs, and my personal Mac at home, all is just fine, in fact just built a test app a few minutes ago. To me at least, this seems to be an issue of the App Builder not playing well in these kinds of user situations, namely when the user logged in has no admin control over the computer itself, only managed use of an account.
I will be consulting with my IT support, but honestly I think I am the one out in front on the DPS here and they may not be able to help at all. Which is bad since this course has a requirement that the students build their DPS app, test it and submit to the app store, but not all have Macs to use of thier own. I will also submit a question to Adobe regarding this.
Thanks for your help. I'll post the outcome.

Cant sign to DPS app builder in to download distribution ZIP file

I cant sign in to DPS app builder, with the very same P12 and distribution certificate I used to create the app. the app is visible in the DPS app builder. however I just cant download it. Right before download it asks me to sign in... i define paths for P12 file and distribution certificate and i type my pass for P12 file... but after a while it returns me sign ion error message - conatantly.
Btw, my folio and article in it doenst have any special chars (only a-z). Thank you.

Try the following if you are a Creative Cloud customer:
1) Make sure DPS App Builder is no longer running on your machine. Go to the DPS App Builder menu and make sure you quit, so it's really shut down.
2) Sign out of Folio Builder Panel in InDesign, then close InDesign.
3) Run InDesign and sign into Folio Builder Panel
4) From Folio Builder Panel select Create App in the flyout menu and proceed with the app creation process.
If you are getting a signing failure, rather than a sign in failure, try the three solutions at http://helpx.adobe.com/digital-publishing-suite/kb/app-builder-error-signingfailed.html.
Neil

Confused about Adobe IDs + Creative Cloud + DPS App Builder.

The "Adobe Digital Publishing Suite Getting Started Guide" recommends having the multiple email/multiple Adobe IDs for Accounts. (Master/Admin/Application/Builder/Designer) Great! I love being extremely organized and worked with my IT department to set these up. Now, initially, we are only going to release a couple SE apps (free w/CC), but hope to do a multi-folio down the road. So, for the SE app, I'm working through the "Step-by-Step Guide to Publishing iPad Apps with DPS, Single Edition" and I get to the page about building the app with DPS App Builder. Here it states (on page 49 for those following along) that if you are a Creative Cloud subscriber, you must use the same Adobe ID that you use to sign in to Creative Cloud. Well, of course I'm a CC subscriber. But with the company that I work at, the CC Adobe ID is associated to my work email address. So this is where I'm confused because back over in that Getting Started Guide it talks about not using an account tied to a person (which is what using my work email does). So what Adobe IDs am I suppose to use and when?

Ok, so we had a whole bunch of internal emails about this The person you were working with on Twitter was kind enough to reach out to me to make sure we gave you the right information. Turns out that SE *is* now available with Creative Cloud for Teams. This was news to me!
Back to your original question: you should sign in with your Adobe ID. If your Adobe ID for CC for Teams is your corporate email address then that's the Adobe ID you should use.
Neil

Can't download the current version of DPS App Builder

It keeps going in a loop. I download it it installs, I sign in and it says the same thing "This version of DPS App Builder has expired. Please remove your existing version and download the latest release from http://www.adobe.com/go/digpubsuite_vb_mac"
I have followed all the instructions and removed the app… just keeps going in a loop to no where.

Clear your browser cache and then download it again. That'll do the trick.
Neil

DPS App Builder - certificates and account issue

Hi,
I'm working on an App for a client who's going to use it internally with his employees.
My company has an Enterprise account and I'm a member of it.
Working with the Creative Cloud - not using the same email address as the Admin of the Enterprise account.
I finished creating the InDesign files, the certificates etc. I can launch "Create the app" in InDesign and fill the first steps in DPS App Builder but when I try to add the certificates it says:
"App ID inside the mobileprovision file contains "*". This type of mobileprovision app ID is only applicable for Enterprise signed builds. You will need to re-generate this file with a valid app ID."
Can the problem comes from the fact that I'm not logged into CC with the Enterprise Admin email address? Or because I'm set in the Enterprise Account as a member and not Admin?
Thank you for your help!
Sophie_HH

I figured it out. I was confusing the p12 file for the push notifications with the original developer p12 file. All fixed.
Rob

DPS App Builder Download Issue

I guess I hijacked another thread, but I should have posted this separately since the issues are different. Here is my problem.
I am a CCloud subscriber.
In my case, I have do not have any sign-in errors with the Builder...The App building process "works" for a Single Edition App, but then on the final screen nothing is listed under "Downloads." Under App Details it says : Activate App, App Type: Built-in Single Edition App. When you click Activate it gives this message: Activate your Single Edition app by purchasing a serial number from the Adobe Store.
What's going on?
Any help would be appreciated.

Ok, here's what I will suggest.
Drag and drop DPS app builder to trash
Empty your trash
Reboot your machine
Launch InDesign and go to the "help" menu and check for updates.
Make sure Indesign is on the latest update
Re-download the latest version here https://digitalpublishing.acrobat.com/SignIn.html
Login to your folio builder panel with your credentials
Click and highlight your folio and go up to the flyout menu and click "create app"
Let me know the new result

Is the DPS App Builder available as a separate download?

I have the Creative Cloud and have installations on both my workstation and laptop. I would like to be able to use the DPS App Builder but seeing as it is not available for Windows (NOT happy about that), I have no other option but to use a Mac for that portion of the workflow. That being the case I do have access to a Mac but I do not want to have to use one of my installations on a machine that I would barely use and that is not under my direct control. I also do not want to have to do this dancing activation stuff.
Is there a way to get the App Builder separate from InDesign so that I can make my files on my own machines and then create the app on the Mac?

Zakhana, you raise a good point about not having to use InDesign on the Mac to submit your app. It makes sense that DPS App Builder works only on a Mac since a Mac is required to create the Apple certificates and submit the app. Apple doesn't allow users to do either of those tasks on a Windows machine. But if you build your folios using a Windows computer, you should be able to use the Mac to sign in to the DPS App Builder directly rather than having to go through InDesign. As you mentioned, you can authorize your Mac, submit your app, and then deauthorize the Mac, but that's extra work.
This Create App workflow for Creative Cloud members also makes updating an app difficult. I'll see if there's a way to improve the Creative Cloud workflow on Windows and let you know what I find out.

DPS App builder - signing in failed

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