Dragon Age Inquisition Pre Order Bonus never emailed

I pre ordered Dragon Age Inquisition and never got an email with the Pre Order Bonus.
When I check the order status, it says ready to download and that it would be sent to my email.
I checked all my email folders and it's no where to be found.
I read the "Game Codes - Read Me First" thread and messaged the Gaming -BBY Inbox with my information but has not got a reply from them either.
I tried calling 1-888-Best-Buy and it will only give me my order status through automated system.
It seems like no one knows what went wrong and can't help. Can't Best Buy just re-send the email that supposedly has been sent or send another code?

Hi there,
We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
Thanks for reserving your copies of Destiny, Shadow of Mordor, Assassin's Creed: Unity, and the Halo Master Chief Collection with us, as well as for your interest in reserving Dragon Age: Inquisition!
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Dragon Age Inquisition, Pre-Order

    Will Drgon Age get add to the $10 Pre-Order Bonus?
    I had Destiny, Shadow of Mordor, Assasin's Creed Unity, Halo Master Chief Collection all pre-ordered at gamestop, but as soon as I heard of this Best Buy Pre-Order program, I switched them al over to Best Buy( the folks at gamestop were very sad)! The only game I have pre orded at gamestop now is Dragon Age Inqusition, because it does not have the pre-order bonus at Bestbuy, but will it be aded closer to relaese?
    Thanks,

    Hi there,
    We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
    Thanks for reserving your copies of Destiny, Shadow of Mordor, Assassin's Creed: Unity, and the Halo Master Chief Collection with us, as well as for your interest in reserving Dragon Age: Inquisition!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition pre-order No Add-on Code

    Hi,
    So I've pre-ordered and picked up Dragon Age Inquisiton for PS4. When I came home I realized I've not recieved any code for DLC.
    I've checked my email and there's no code emailed to me. I later found out that I was supposed to pre-order online but how am I supposed to know that? Back when I pre-ordered at the counter, your staff didn't inform me that I was supposed to pre-order online...
    Please advice.

    Hi there,
    Please refer to the Game Codes - Read Me First thread floated in our Gaming Support board for information.
    Thanks for purchasing your copy of Dragon Age: Inquisition with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition $10 pre order bonus

    Can this be confirmed by BB. I pre-ordered this months ago on the ps4 (deluxe version). I thought it was part of the $10 pre order bonus, but it is no longer there. Was this on there at one point? And if so would I still receive it if I pre-ordered it about 4 months ago?

    Hey tukai,
    We aren't able to provide details on upcoming promotions or sales events, so you'll need to keep an eye on our official Get $10 offer page for updates. New titles are added on a regular basis and as older titles are released, so make sure to check back often.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition no store pickup all of a sudden?

    I hope this is an error, but I had to cancel my PS4 preorder of Dragon Age Inquisition to opt for the Xbox 360 version so I could play with my friend. I just went to preorder 2 copies of the 360 version and it says Shipping Only, not allowing me to choose In Store Pickup. It seems to be that way for all platform copies.
    Is this a glitch in the system? I need to pick these up in store. It let me choose that before.
    Solved!
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    Hi there IonaShepard-
    I have to say, what I’ve seen of Dragon Age: Inquisition so far has been amazing!  The ability to switch up between your followers and plan different combat strategies by doing so has me really intrigued.  Plus…DRAGONS!
    Ordinarily, I would be inclined to say that yes, it is possible that a Deluxe edition of a game could show that it is only available for shipping if the stores in your area had hit their thresholds for pre-orders.  However, in doing some testing on my own, it appears that every SKU for this title (regular and deluxe) is only offering shipping, so I’m going to look into this further and see what I can find out.
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     Private Message

  • Dragon Age: Inquisition

    Is this game on the $10 Rewards for Pre-order list? I'll buy it if it is, if not, I'll wait for a sale. Does anyone know?
    Solved!
    Go to Solution.

    Hi batmanshady,
    Good question! Dragon Age: Inquisition isn't currently part of our "Get $10" offer, but there's always a possibility this may change the closer we get to the release date. The best advice we can give would be to keep an eye on our official offer page.
    I hope this helps.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition Flames of the Inquisition DLC

    Hello,
    I pre-ordered and picked up the deluxe edition of DAI for PC. I never got the pre-order bonus code for flames of the inquisition in my e-mail. Is this still coming or is it unnecessary because its already in the deluxe edition?

    josetancuan,
    Please refer to the Game Codes - Read Me First thread floated in our Gaming Support board for information.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

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  • Nba kevin Durant pre order bonus

    When there is a preorder bonus I usually get the code on the receipt when I purchase the item, and I did not receive the Kevin Durant's preorder bonus why is this?

    Hi JBROWN52,
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    Your pre-order code should have also been emailed to you at the email address you would have provided the associate. So, be sure to check your spam/junk folder. If you still don’t see your code, you’ll want to send a message to our Gaming-BBY inbox with the following information:
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  • Why such a hassle to get our GTAV pre-order bonus money?

    I know there have been a couple of threads about this and I know they have been locked but there is no reason to not have one open. Why is it that Best Buy didn't have cards with codes on them in the game's case nor immediately print a code on our receipt like Best Buy normally does? Why should the customer go through the hassle for a pre-order bonus when we already went through the hassle of coming to the store to place a pre-order just to get the bonus? It is an awful lot of hassle to ask of customers to make the first step of coming to the store to pre-order a game, which almost guarantees that our purchase is with Best Buy. Then after we pickup the game we have to jump through more hoops to get what we expected when we pre-ordered with Best Buy in the first place. It is like dealing with the hassle of a rebate but at least there you will get some sort of real money back. This is an issue that Best Buy should handle without the customers having to get involved.

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  • Pre order bonus $10 bonus

    Hi, I recently pre ordered the game Evolve for PS4 on 2/9/15 which officially release on 2/10/15. I put $5 down instore and my gcu applied and fully paid it off the next day at the store pickup. They didn't ask for my email to get the pre order bonus emailed to me nor was the bonus printed on the receipt. The GCU was applied correctly but they had to grab the game for me since it was not ready for pickup probably because I only deposited $5. So when I paid a total of $45 ($5 already deposited) I noticed that there's no code on the receipt and no pre order bonus listed on my purchase history (2/10/15) I see 0 points pending but it'll probably show up after a few days. Last time I pre ordered, they did a "trade up offer" and asked me my email address and I was able to get the bonus code on the receipt and the $10 cert after a few days. I'd like to know if I can actually return to the store and have them do that "trade up offer" if this purchase didn't count as a pre order. If you can confirm for me that this counts as a pre order and I should be receiving my code and $10 cert soon, I'd really appreciate it. Thanks in advance
    Solved!
    Go to Solution.

    Hi there SomethingNanika, 
    It seems you pre-ordered Evolve just in time! The points from your game as well as the $10 bonus certificate for pre-ordering should appear in your My Best Buy point history in 15-20 business days, as they would with any other purchase. You may check out more information on this $10 bonus certificate here. 
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    Tasha|Social Media Specialist | Best Buy® Corporate
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  • No "Victory can be Pre-Order Bonus" not showing up?

    I've pre-order quite a few games from your $10 in Rewards Points promo.  I'm just writing to say that two games I pre-ordered and picked up have the base points applied but when I look at the details there is no mention of the 500 bonus points.  The games are Halo Master Chief Collection (ordered on 8/12/2014) and Assassin's Creed Unity (05/05/2014).  These were both placed on BestBuy.com.  If you could give me some clarification on this issue, I'd appreciate it.
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    Hello hollywoodhags,
    I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed on BestBuy.com on/around the date you placed your order. If you don't see record of your bonus certificate after that 15-20 day window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
    Thanks for your patience and understanding, as well as for purchasing your copies of Halo: the Master Chief Collection and Assassin's Creed: Unity with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • 500 Pre-Order Bonus Points Missing

    I have several games I've pre-ordered and picked up this year but I can't seem to find the bonus points and I can't look back more than 90 days.  The most recent is COD: MW but there have been others.  I have GCU and have followed the rules.  Can somebody look into this?   

    Hi IFlyRC80,
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    To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Midldle Earth: Shadow of Mordor - Pre-order Bonuses?

    Hello!
    I recently got off the phone with a Best Buy representative and wanted to confirm what was said is true.  I was late on jumping on the order ship for Shadow of Mordor.  I was planning on pre-ordering, but was waiting for confirmation on which is the "better" version (PS4 vs Xbox One, resolutiongate continues!).  As a result, I didn't "pre-order" and ordered it today.
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    Solved!
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    Hi beflatline,
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