Dragon Age Inquisition pre-order No Add-on Code

Hi,
So I've pre-ordered and picked up Dragon Age Inquisiton for PS4. When I came home I realized I've not recieved any code for DLC.
I've checked my email and there's no code emailed to me. I later found out that I was supposed to pre-order online but how am I supposed to know that? Back when I pre-ordered at the counter, your staff didn't inform me that I was supposed to pre-order online...
Please advice.

Hi there,
Please refer to the Game Codes - Read Me First thread floated in our Gaming Support board for information.
Thanks for purchasing your copy of Dragon Age: Inquisition with us!
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Dragon Age Inquisition, Pre-Order

    Will Drgon Age get add to the $10 Pre-Order Bonus?
    I had Destiny, Shadow of Mordor, Assasin's Creed Unity, Halo Master Chief Collection all pre-ordered at gamestop, but as soon as I heard of this Best Buy Pre-Order program, I switched them al over to Best Buy( the folks at gamestop were very sad)! The only game I have pre orded at gamestop now is Dragon Age Inqusition, because it does not have the pre-order bonus at Bestbuy, but will it be aded closer to relaese?
    Thanks,

    Hi there,
    We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
    Thanks for reserving your copies of Destiny, Shadow of Mordor, Assassin's Creed: Unity, and the Halo Master Chief Collection with us, as well as for your interest in reserving Dragon Age: Inquisition!
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Dragon Age Inquisition Pre Order Bonus never emailed

    I pre ordered Dragon Age Inquisition and never got an email with the Pre Order Bonus.
    When I check the order status, it says ready to download and that it would be sent to my email.
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    I read the "Game Codes - Read Me First" thread and messaged the Gaming -BBY Inbox with my information but has not got a reply from them either.
    I tried calling 1-888-Best-Buy and it will only give me my order status through automated system.
    It seems like no one knows what went wrong and can't help. Can't Best Buy just re-send the email that supposedly has been sent or send another code?

    Hi there,
    We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
    Thanks for reserving your copies of Destiny, Shadow of Mordor, Assassin's Creed: Unity, and the Halo Master Chief Collection with us, as well as for your interest in reserving Dragon Age: Inquisition!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition no store pickup all of a sudden?

    I hope this is an error, but I had to cancel my PS4 preorder of Dragon Age Inquisition to opt for the Xbox 360 version so I could play with my friend. I just went to preorder 2 copies of the 360 version and it says Shipping Only, not allowing me to choose In Store Pickup. It seems to be that way for all platform copies.
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    Go to Solution.

    Hi there IonaShepard-
    I have to say, what I’ve seen of Dragon Age: Inquisition so far has been amazing!  The ability to switch up between your followers and plan different combat strategies by doing so has me really intrigued.  Plus…DRAGONS!
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    Bill|Senior Social Media Specialist | Best Buy® Corporate
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  • Dragon Age: Inquisition

    Is this game on the $10 Rewards for Pre-order list? I'll buy it if it is, if not, I'll wait for a sale. Does anyone know?
    Solved!
    Go to Solution.

    Hi batmanshady,
    Good question! Dragon Age: Inquisition isn't currently part of our "Get $10" offer, but there's always a possibility this may change the closer we get to the release date. The best advice we can give would be to keep an eye on our official offer page.
    I hope this helps.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition $10 pre order bonus

    Can this be confirmed by BB. I pre-ordered this months ago on the ps4 (deluxe version). I thought it was part of the $10 pre order bonus, but it is no longer there. Was this on there at one point? And if so would I still receive it if I pre-ordered it about 4 months ago?

    Hey tukai,
    We aren't able to provide details on upcoming promotions or sales events, so you'll need to keep an eye on our official Get $10 offer page for updates. New titles are added on a regular basis and as older titles are released, so make sure to check back often.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition Flames of the Inquisition DLC

    Hello,
    I pre-ordered and picked up the deluxe edition of DAI for PC. I never got the pre-order bonus code for flames of the inquisition in my e-mail. Is this still coming or is it unnecessary because its already in the deluxe edition?

    josetancuan,
    Please refer to the Game Codes - Read Me First thread floated in our Gaming Support board for information.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Inquisition Preorder Bonus Digital Download Code

    I preordered the PC standard edition of DA:I, and should have received a preorder bonus code in my email, but I have received nothing. I've pm'd the BBY inbox with all information requested, it was read last week and still not even the courtesy of a response. I have called the digital download dept 4 times, each time I am told my code is being "requested" and I should have it within 24 hours, yet still nothing. This is frankly ridiculous, can Best Buy not handle a simple preorder bonus correctly? I (and many others, judging by these forums) am being ignored because you already have my money. This is the last time I preorder anything with this company.

    Hi malcore1976,
    My apologies for the delay in response here!
    While I certainly hope you’ve received your code by now considering how much time has passed, there is definitely an option for assistance if you have not. If you still haven’t received it, you’ll want to send us the following information as a private message to our Gaming-BBY inbox (clicking the hyperlink will open a new window with a private message addressed to the inbox):
    Message Subject: Game Title & Platform
    Message Body: Include...
    • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
    • Email address (the one you provided for the code)
    Once we receive this information, we can research further and help out as necessary.
    Thanks,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Pre-Order Change / Cancallation

    I ordered Dragon Age: Inquisition a few months ago, but for whatever reason, I chose to have it shipped to my house instead of picked up in-store. I logged back in yesterday to switch it, but the "Make Changes" button wasn't there on my order. So, I re-ordered it, then tried cancelling that item from the old order. It won't cancel. I'm sure I'll pick one copy up in-store, and get a second copy shipped to me, but as much as I'm sure I'll like the game, I just don't need 2 copies of it.
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    Hello omatsei,
    It is always helpful to choose store pickup for pre-ordered games! Not only may you be able to enjoy an exciting midnight release and play your new game all night, but you may not need to wait until business hours to receive your game.
    Using the information you registered with the forum, I was able to locate your orders for Dragon Age: Inquisition. After reviewing the orders, I was able to cancel your original order that was set for shipping. Furthermore, after reviewing your My Best Buy™ membership, I see the $10 certificate used on the standard edition of the game was returned to your account after you successfully canceled that order. Typically, certificates may take 3-6 days to be returned to you.
    If you should have any questions or other concerns, please let me know!
    Sincerely,
    Tasha|Social Media Specialist | Best Buy® Corporate
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  • Dragon Age: Inquisitio​n - PC - No Preorder Code

    Hi Best Buy,
    I pre-ordered 3x separate copies of Dragon Age: Inquisition, 1x for me, 1x for my friend, and another 1x for another friend.
    I've picked up the after work and just finished installing, that was 4 hours ago and I still don't have my pre-order code for the Arsenal Weapons Pack, nor did my friends who input their email too.
    So I checked the orders pages for all orders and they all say "Ready to download", but we have no codes in our email inboxes! Please help!!!
    Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus - PC [Digital Download Add-On]
    SKU: 1000004636
    Order Status:: 1 item(s) - Ready to download.

    Hi ndwolfwood09,
    Please refer to the Game Codes - Read Me First thread floated in our Gaming Support board for information.
    Thanks for reserving and purchasing your copies of Dragon Age: Inquisition with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points from a pre-order?

    Hi Best Buy Team,
    I sent this in a PM to Aaron but I'm posting it here so it doesn't get lost in the mix.
    I really hope you can help. I'm a GCU member. I pre-ordered four games this month and followed through on purchasing all of them. My purchase on 11/18 did not apply the rewards points as I believe it should have and phone service has been of no help. Here are the details:
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    Today, I noticed that I was only attributed 230 points for the 11/18 transaction (the total on my account reads $123.65 but includes the mistaken $19.99), which, as you know, isn't even enough for $5 certificate, much less a $10 certificate. 
    The phone representatives I've spoken to on the phone have told me, at different times, that a) 230 points is all the two pre-orders will provide; b) that I'll only receive one $10 certificate; and c) that I won't even see the points for 15-30 days, which wasn't the case for the first two games.
    Please help! You seem like you know much better how the system works than the reps in the call center. Also, the 11/19 certificate that my account says was issued was not received at my gmail account, in any of the folders, including spam. Is there a way to access this on the website or to prevent it from "auto-issuing" so I can just claim it?
    Thank you!
    Sincerely,
    Chris
    Solved!
    Go to Solution.

    Hello Chris,
    Thank you for joining Gamers Club Unlocked, and thank you too for pre-ordering your games from Best Buy.  I'll be happy to answer your questions today.
    As you have confirmed that the purchase is on your My Best Buy account, you should be all set to receive your "Get $10" points.  These can take up to 20 days to post to your account, and promotional points do now always appear as pending before they post to the account.  As our contact center agents confirmed, please allow a full 20 days from the date you picked up GTA: V to see your points in your account.  If you don't have them after that time, please let us know and will be more than happy to review your account to see what is happening.
    When certificates are issued, points are first pulled from your account, then the certificate is generated and an email is sent to you advising you of its availability.  There is typically very little time between these two occurrences, but in some circumstances it may take up to 24 hours.  You should be able to find your email today, but if you intend to use the certificate in-store a cashier can simply attach it to the purchase when they look up your membership on the transaction.
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing $10 certificate for Call of Duty Advanced Warfare pre-order

    Also haven't received Dragon Age Inquisition yet, but it has yet to be 20 days.  I miss having a separate rewards site to keep track of all this as it was much easier than the present format.  The way orders and point searching is integrated is not very clear.
    Anyways, please help in missing pre-order bonus for CoD: AW
    Thanks!

    Hi there bradinoh-
    I apologize for the tardiness of this response; it’s definitely the holiday season as we are a little backed up right now on the forums!  I hope that you are enjoying both Call of Duty: Advanced Warfare and Dragon Age: Inquisition as both look to be pretty fun games!
    As enuf was kind enough (get it?) to point out, Dragon Age: Inquisition is not a My Best Buy Gamers Club Get $10 title.  However, I can confirm that the 500 bonus points for Call of Duty: Advanced Warfare has posted to your account.  Generally, those points will show along with your original transaction in your account profile.
    I hope that this helps and Happy Holidays!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Dragon Age Deluxe - received basic version.

    I ordered Far Cry 4, GTA5, and Dragon Age: Inquisition (Deluxe Edition) for Xbox One. My GF picked up the online order today like she always does. When she got home, I saw the Dragon Age they gave her does not have the 'Deluxe Edition' banner on the box art. It looks just like the regular edition. I paid $55.99 after the 20% GCU discount (regular $69.99) and this is unacceptable. The receipt and sticker on the cover even says Deluxe Edition, but the game itself has no mention of it.
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    Hello there retrogamer76-
    Isn’t it against your street cred as a retro gamer to be playing the latest games?  All kidding aside, it’s definitely disappointing to hear that your girlfriend was given the wrong version of Dragon Age: Inquisition when she went to pick it up for you. 
    Given the packaging differences between the regular and deluxe editions, it would seem that they would be easy to differentiate.  I absolutely apologize for the inconvenience that this has caused you up to this point and hopefully you can get back to the store soon to get the correct version so you can start playing what looks to be an outstanding game.
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    Look for that message soon!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • I've pre ordered black ops 3 and yet to receive a redeem code for the beta trails

    I've preorded and yet to receive feel robbed

    Same here but playstation says there taking the money till 6th of november when the offcail game comes out but i want the beta thats the point of pre order i have an email saying pre order confirmation but no code of anything

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    i never got my pre order bonus. I pre ordered in store, nothing in case and nothing in case either. 

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    Message Body: Include...
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