Draw my signature grayed out in Acrobat XI

I need clients to be able to "sign" the form with their finger or stylus, however, draw my signature is grayed out. The only option is "use a certificate"
HELP!

Hey arr1976,
Could you please let me know what exact dot version of Adobe Acrobat are you using.
Are there any security restrictions that would prevent it?
Is there any digital signature field (signed or unsigned) already present on your PDF.
Please let me know.
Regards,
Anubha

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