Dreaded stuck IP profile - 135 kbps

To cut a long story short - am on Total Broadband Option 3 - moved house and ever since have been getting intermittent sync speeds/IP profiles.
To cure this, a BT engineer came out today at 1pm and fitted a new master socket (being an old Victorian Terrace the house didn't have one). This has sorted out the stability and attenuation - I am now however stuck on 135kpbs IP profile
Before anyone asks, here are the statistics, and I have done all the usual swopping of filters, checking that there aren't 'high voltage' power lines etc - PLEASE could a nice friendly mod sort this out - have been talking to India who are useless as usual, claiming that 'they can't manually adjust IP profiles' and am waiting for the 6th phone call back
Alternatively, does anyone have a number where you can get through to England, not India?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:24:41
Downstream
5,952 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 26.0 dB
Line attenuation (Down/Up)
27.0 dB / 18.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
672 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

I came to BT from Pipex 3 years ago and have had much better BB with no need to ever use the patently rubbish customer service
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

12 days with an IP profile of 135 Kbps. Download s...

This i my 9th or 10th post in the last 12 days. Please please please can someone change my IP profile??? Can't be that difficult. My line syncs @ 12.5 Mbs but my download speed is 23 Kbps steady. Here are the results of the speedtester :
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 24 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :12915 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.42:4.67:96.98 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
23 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 23 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
and this are the router stats :
DSL Connection
Link Information
Uptime:
1 day, 2:12:20
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
444 / 12,916
Data Transferred (Sent/Received) [MB/MB]:
83.37 / 351.52
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
9.5 / 18.5
SN Margin (Up/Down) [dB]:
31.0 / 15.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
4 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
41 / 0
FEC Errors (Up/Down):
0 / 3,450
CRC Errors (Up/Down):
0 / 12
HEC Errors (Up/Down):
0 / 11
Line Profile:
Fast
Please BT what have I done to deserve being treated like this??? Should I change my ISP??? If that's the case just tell me and I promise I will get another ISP.

Well i was "upgraded" to adsl2 without my knowledge on the 28th Feb, and for one day it ran at 9 meg... then it went to 135kbps and no matter what i told them on the phone they refused to do anything about it until today... the engineer did all he was allowed to do and managed after a struggle to get the card flexed and my connection speed shot up to nearly 8 meg (should be much quicker as i was getting nearly that on standard adsl!!) but my download will not go higher than 655kpbs. After 5 hours i contacted them again and they tried apparently to reset the ras but still no luck.. so another engineer visit has been booked again for tomorrow when there is nothing he can do unless they would actually do a lift and shift as i told them 7 days ago!!! They refused the engineer today when he requested one as they could see nothing wrong.. i know there have been many faults the same in my local exchange but still they do not admit it and sort the issues out quicker..
And how do i know this.. i am an openreach employee working in the local area!!!
Bet i can't get them to just put me back on standard adsl!!

Suspected stuck bras profile

Two weeks ago, we had Sky+HD installed and the engineer connected the box straight into the phone socket, without using a filter. This was unnoticed for a few days, until the internet became really slow- from about 7-8Mbps to 240Kbps. I found the problem and have disconnected the sky box from the phone line. I have waited a 3-4 days for the internet speed to increase again but it has stayed at 240Kbps. I have performed the bt internet test and the maximum has been set to 250Kbps and has not moved whatsoever. I therefore think that the cause is a stuck bras profile, what can I do? The people on the phones dont know what to do.

Still stuck at low IP profile, homehub 2.0 has been on constantly for almost 5 days now. Any chance of this being resolved today/by this evening?
Download speedachieved during the test was - 201 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

ADSL2+ upgrade - stuck ip profile?

Hello
My exchange was recently upgraded to 21CN. I took out a new contract with BT to get the higher speeds and a Home Hub 3.
Is my IP profile stuck? It's been nearly 10 days and hasn't shifted from 12000 Kbps downstream. I believe it should be 14000 Kbps based on the sync speed. Who do I contact to get it reset?
Thanks in advance.
Connection Information
Line state:
Connected
Connection time:
9 days, 12:34:00
Downstream:
16.08 Mbps
Upstream:
1.025 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 4.6 dB
Line attenuation (Down/Up):
22.6 dB / 12.7 dB
Output power (Down/Up):
20.2 dBm / 12.8 dBm
FEC Events (Down/Up):
526639004 / 43362
CRC Events (Down/Up):
25682 / 16843
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
828250 / 17733
Error Seconds (Local/Remote):
60570 / 38585
Download speedachieved during the test was - 11011 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16460 Kbps(DOWN-STREAM), 1048 Kbps(UP-STREAM)
IP Profile for your line is - 12000 Kbps
Upload speed achieved during the test was - 822 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1048 Kbps
Solved!
Go to Solution.

contact the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Stuck bras profile

Hi,
I am hoping someone can help as I am getting nowhere on the 0800 111 4567 number.
Been on BT broadband for a few years, always beena fairly good connection average around the 4-5mbps. Around about 10 days ago I saw a distinct change for the worse. I have a friend who works at the exchange and sure enough there is some work going on so I thought nothing of it. 2 days of fluctuations and I raise a ticket.
Did all the usual tests with no change. Did my first speedtester under instruction and got:
Download sp.edachl.v.d during the test w,i 1894 Kbps
For your connection. th. acc.ptabl. range of speds.s 400-2000 Kbps.
Your DSL Connection Rate :2663 Kbps(DOWN-STREAM), 699 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I said at the time my profile is wrong as surely that limits what I get. The guy agreed 5 hours later I have a profile of 24mbps and download test at 11mbps!! Happy days.... so happy i did not get a record....doh.
Anyhow next am:
Download speedSachieved during the test was - 2005 Kbps
For your connection, the acceptable range of speedsSis 400-2000 Kbps
I Your DSL Connection Rate :4543 Kbps(DQWN-STREAM), 1211 lCbps(UP-STREAM
Another phone call - and my equipment is at fault - again I say it is the profile - few hours later:
7150 Kbps Max Achievable Speed
Dovnload .pe.dachleved during the test s- 3974 Kbps
For your connection, the acceptable range of sp.edss 1000-7150 Kbps
Your DSL Connection Rate :4543 Kbps(DOWN-STREAM), 1211 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
Acceptable but it drops off again, numerous phone calls - diagnostics etc - even agreed to have an engineer here and he tested line fine to the house his test adsl modem is syncing at 4500 - which is exactly what speedtester was showing the profile at the time.
So I call up again and I can not get angry with the people on the phone as they are limited to what they can do but damnit it is so frustrating. Anyhow long story long, I find out my case has been closed; so I have to start again only to find that today it looks like the line was reset this am, low and behold:
Download Speed 356 Kbps
IP Profile for your line is - 500 Kbps
As with much that is networking I am thinking a reset at the exchange probably warrants a reset at this end so I restarted my hub. The hub has synched at:
Downstream 12,164 Kbps
Upstream 1,167 Kbps
Connection time 0 days, 2:41:49
Speedtester
Download Speed 356 Kbps
Your DSL Connection Rate :12164 Kbps(DOWN-STREAM), 1167 lCbps(iJP-STREAM)
IP Profile for your line is - 500 Kbps
To whomever I have upset, I apologise, please reset my profile.
I can see some of the mods on here have got involved with the bras profiles could you please look into the case?
Can I do it officially via the forum or do I email somebody seperatly?
Any help appreciated.
Cheers
Ju

Hi,
Maybe my apology worked last night. As it looks like it has been reset again - at approx 2am:
Connection time 0 days, 8:29:56
Speedtester shows:
Download speedachieved during the test was - 7189 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :12172 Kbps(DOWN-STREAM), 1176 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.99:26.99:63.03 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Which is great just a shame it has taken 10 days, an engineers visit to my house and approx 4 hours of helpdesk phone time, and god know how many emails back and forth BT side - seems like a waste of effort if it was purely a profile issue.
Fingers crossed it stays this way, thanks again for the replies.

FIMMA FS getting stuck - sql profiler

FIMMA FS takes 3 hrs to complete and for the past few weeks, it is getting stuck. It has been a few weeks sice we had a full sync complete. I would like run sql profiler to see what's causing that issue.Could you please tell me the steps on how to run
it and check on the FIMMA FS?

FIMMA FS takes 3 hrs to complete and for the past few weeks, it is getting stuck. It has been a few weeks sice we had a full sync complete. I would like run sql profiler to see what's causing that issue.Could you please tell me the steps on how to run
it and check on the FIMMA FS?

Stuck IP Profile

About 3 weeks ago I changed to a Homehub 3 from a Homehub 2 since then my Broadband speed has been 1.83mb not the 7.5-8 that i was getting.
My hub Stats show download of over 8mb but my speedtester is locked at 2mb and has been for 3 weeks any help please.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 16:18:05
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
17.5 dB / 30.0 dB
Line attenuation (Down/Up):
6.0 dB / 3.5 dB
Output power (Down/Up):
11.9 dBm / 12.1 dBm
FEC Events (Down/Up):
1167 / 41
CRC Events (Down/Up):
4 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
50 / 0
Error Seconds (Local/Remote):
4 / 19
1. Product name:
BT Home Hub
2. Serial number:
+058720+1202012882
3. Firmware version:
Software version 4.7.5.1.83.8.57.1.3 (Type A) Last updated Unknown
4. Board version:
BT Home Hub 3.0A
5. ADSL uptime:
3 days, 19:55:29
6. Bandwidth:
448 / 8128
7. Data sent/received:
0.1 / 0.3
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. Wireless network/SSID:
BTHub3-94Q5
11. Wireless connections:
Enabled, (802.11 b/g/n (Recommended)) 20 MHz
12. Wireless security:
WPA and WPA2
13. Wireless channel:
Automatic / 6
14. Firewall:
Default
15. MAC Address:
90:01:3b:c0:d4:38
16. VPI/VCI:
0 / 38
17. Line profile:
Interleaved
18. Software variant:
19. Boot loader:
1. Best Effort Test: -provides background information.
Download Speed
1.79 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.79 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

Hi I suggest you contact the forum mods they they will be able to get your IP PROFILE reset for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Care – having CARE in your name does not seem t...

BT Care – having CARE in your name does not seem to reflect the service I have been given - I have not had a stable broadband since January, despite calling every 2 weeks for 5 months – I am still at a download speed of 262 kbps – and that is a high today (we started the day at 59 kbps)
Here is typical week
2 may 78 kbps
3 may 105 kpbs
4 may 447 kbps
5 may 444 kbps
6 may 423 kbps
9 may 660 kbps
10 may 229 kbps
11 May BT Engineer Visit Line swapped and IP Profile reset 1340 kbps – not great speed but I can live with this
12 may 399 kbps after heavy rain
13 May - Now getting noise on the phone line and today’s low was 59 kbps with a signal to noise ratio of 6db on the router – currently getting 262 kbps
AFTER 5 MONTHS THIS PROBLEM IS STILL NOT RESOLVED – and here again I have spent 2 hours on the phone with BT starting all over again
We have had 3 new routers
22 spans of NEW Cable from the DP to the House (we are at the end of a line)
At least 10 Engineer Visits
A lift and shift at the exchange
Swapped line from the DP to the Exchange with another line
Line engineer booked for MONDAY to fix the new issue of crackle on the line (after it rained) – so BT Broadband can not work on the Broadband issue until the crackle on the line is fixed
AFTER 5 MONTHS - I want someone to call me that will OWN THE PROBLEM UNTIL RESOLUTION - I want a senior manager in the customer care team to OWN THIS ISSUE EVERY DAY - so that I do not need to spend 2 hours on the phone every 2 weeks (it takes 2 weeks to get the next appointment)
All I want is a stable connection of 1MB or above is that too much to ask - please please please can someone please HELP ME

We had BT call from the India Service Centre on Saturday afternoon – “Hello sir, just to let you know the engineers have completed the work at the exchange and everything should be fine now, your internet should be working just fine and the speed should be back up” – They called on my mobile and I was out, so I could not verify what she was saying.
When I got home I ran the Broadband SpeedTest -- NOTHING HAD CHANGED - why did they call me, why did they not run these tests.
Download Speed 279kbps
DSL Connection Rate 512 kbps
IP Profile 350 kbps
Monday morning – indeed we are back to regular service
Download speed 79 kbps
DSL Connection Rate 256 kbps
IP Profile 135 kbps
Looking at the router it has
SYSTEM UP TIME of 3 days and 54 Minutes and a downstream of 256kbps (has not been down since I was asked to reboot the router)
SNR Downstream 11.4d
Line Attenuation 63.5 db (maximum the router will show)
In Summary
5 Months of elapsed time since I reported the speed issues
22 new spans of overhead cable
3 New Routers
New BT Box at the house
Swapped line from the DP to the Exchange
Lift and shift at the exchange
10 Engineers (another due today)
We have broadband running at a download speed of 79kbps
Next house has no broadband
House next to that has similar speeds to us
What can we do to get BT to fix this - any help is very much appreciated - how do we get this escalated instead of starting a new call - is there no escalation procedure internally at BT ??
again not sure if the experts on this forum can help - but if you can any help is very welcome

IP Profile stuck at 135kbps for 1 month

Hi all,
I have had numerous problems with my broadband for over a month now, after years of stability and happy surfing...and after the last two weeks of just going round the same loop with the phone help, I am trying this forum for the first time. Please help!
Please excuse the long first mail introducing the problem history:
About a month ago, my BB started dropping, and synch rate fell to 2Mbps (previously 8). If I knew then what I know now, I might never have done anything about it! Since then, the sequence of events is:
1. New home hub delivered (previously HH 1.0, now 2.0 type A). No change.
2. Couple of days later I'm told an engineer has "tweaked" something in the exchange, and everything seemingly returns to normal - 8126kbps synch rate, IP profile 7000, happy customer.
But...
3. Two days later, IP profile goes to 135kbps, still synching at 8126kbps. I was about to go on holiday, so I left it, thinking potential interim fault.
4. Back from holiday 11 days ago, no change, so ring again. I can see that BB has been disconnecting frequently while I was away, so clearly some problem with the line somewhere. An engineer comes, and rewires my master socket, which my router is plugged into directly (it was old style, now brand new NTE5 faceplate). Since engineer visit, BB line stable - hasn't dropped at all except deliberately when BT doing investigations, etc.
5. BT tell me the IP profile they have set is 7000k, but Speedtester says otherwise - this mornings results, same as any other stage over the last 4 weeks:
Download speedachieved during the test was - 52 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :8126 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.22:27.5:63.28 (SBE:NBEBE)
6. BT send another engineer, who says that the line is fully functional, but that as far as his diagnostics are concerned, I am on a line that has a maximum connection speed of 8Mbps, when I am paying for "up to" 20Mbps. He says, according to his test, I should be able to get 17Mbps (although I suspect this is optimistic - BT say I should be able to get 7-9 Mbps). Anyway, the engineer says that it is a BT retail issue, there is no fault on the line, and that he suspects that if they set me up correctly on the 20Mbps service, the 135kbps problem will go away.
7. Since then, 6 days ago, BB line has remained stable, synching at 8126Kbps, BT have tried "placing orders" to do what the engineer suggested (though they maintain I am on the correct service). These were delivered late or not at all, and I suspect were just stalling tactics. BT say my IP profile is still 7000Kbps, while Speedtester continues to say otherwise. I have started losing my mind...the case continues.
I am kind of at the end of the road - if there is nothing wrong with the line, and the connection is stable, why hasn't the IP profile settled down?
Equally, if there is no problem on the line, why is my noise margin so high (see stats below). There are no other wires going in to my master socket, other than the phone and the router. I have no extensions. I have tried 10 different filters (though when I have previously had a faulty filter, the symptoms were very different). I am at a loss.
BT's last effort at this was last night, still no change. Router stats:
Line state
Connected
Connection time
0 days, 8:57:53
Downstream
8,126 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
19.3 dB / 29.1 dB
Line attenuation (Down/Up)
24.5 dB / 12.5 dB
Output power (Down/Up)
0.0 dBm / 12.6 dBm
Right now, I will take any advice anyone has. It has to be better than going round and round with the same questions, and no change via the phone.
Thank you in advance!

Finally, the issue was resolved on Monday....my IP Profile was set back to 7000k, and the line continues to be stable.Then on Thursday, synch speed went up to 16000k, so very happy with that - it was almost worth a month of 135kbps to get the line uncapped.
BT's database still tells me I can only get 7Mb on my phone line! Although post code check suggests 13 Mb...I wonder how much other misinformation there is out there.
Anyway, I am still waiting for the IP Profile to adjust up towards the new synch speed (slightly concerned that it is stuck, as no movement up from 7000k in 26 hours).
Thanks to the moderators for monitoring this case, and keeping me updated. I'll wait until I have seen the IP profile auto-adjusting up towards my new synch speed before I mark the thread as solved.

IP Profile Stuck for 3 days

After an awful fault (noise on the line) that required 3 visits to clear - thanks to the pregnant BT engineer that was far more capable then her male colleagues - my IP profile has now been stuck at 135kbs for 72 hours and counting.
Should it have increased by now and if so, what's the best way to get it fixed?
Thanks all
Stats here:
Download speedachieved during the test was - 111 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6880 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Connection Information
Line state:
Connected
Connection time:
2 days, 00:51:06
Downstream:
6.719 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.7 dB / 20.0 dB
Line attenuation (Down/Up):
16.8 dB / 10.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
139 / 29
CRC Events (Down/Up):
14 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
30 / 0
Error Seconds (Local/Remote):
10 / 1
Solved!
Go to Solution.

your connection time is only 2days not 3 according to your router so still another day at least as it can take 3/5 days. some happen soone but that does not looks like you are in that category
your noise margin is still very high but due to your proximity to the exchange it waill alwayd be higher than 6. should drop though as you should have an 8mb connection.
if your connection in your router shows 3+days then conatct the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Stuck Profile Again...

My girlfriend tripped over my modem on Saturday and pulled the powerline out...This ONE ****ing disconection has resulted in a banded/stuck ip profile....
Download speedachieved during the test was - 1803 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4544 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Now the maximum I can get is 2000kps...
Stats from router
ADSL Link
Downstream
Upstream
Connection Speed
4544 kbps
448 kbps
Line Attenuation
53.0 db
27.0 db
Noise Margin
5.4 db
18.0 db
Connection time from router stats
WAN: 1 days, 08:11:49
LAN: 2 days, 03:06:25
Please don't tell me to wait 3/5 days...when the BT Speedtester shows the maximum I can get is 2000kps I need the banding lifted...Last time I had to email Ian Livingstone (BT CEO)....I am absolutelly sick of the DLM BT uses to truncate customers band width...it's an absoulute disgrace as I pay for an "up to 8meg" product...not "up to 2meg"....
If this is not sorted I am going to ofcom, and think customers should be compenstaed when the DLM cuts their profile..If I bought a car thats top speed was 100 mph only to find it limited to 20 mph I would sue the vendor...whats the ****ing Difference?
I have already emailed the mods..btw...have the phone number for CEO's office so better get this sorted or I'm gonna kick up stink...I mean One disconnection....and I consider BT ...wish I could get ANYONE else!!!!

I know that this will not really help but I would be very suprised if BT is responsible for cutting trees that effect any line unless the trees are on BT property.
I know that I have to keep trees near my line well away from it and that BT engineers do check (although they do accept that my line issues are never wind related).
I would suggest trying to get any branches connecting with the line removed, will not help at the moment but if the trees damage the line eventually then I think you would get charged for the repair.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

BRAS PROFILE STUCK - MISERY

I had a problem on my line a week ago. Openreach engineer visited. SWitched the wire from the street box, so that the signal comes through a new wire, not the 1970's original. Switched the route my broadbands gets from Exchange to the box. Hardware all seems to work fine. But speed is abysmal! (Worse than dial-up). Here's what www.speedtester.bt.com shows...
Download speedachieved during the test was - 37 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :10566 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.7:32.43:64.86 (SBE:NBEBE)
This seems fairly clearly to point towards the IP Profile (I believe called the BRAS profile?) being set too low. This number hasn't changed all week. I have asked BT on about ten occasions to change the BRAS limit. Usually the people at 0800 111 4567 don't understand what a BRAS profile is.
How do I get BT to raise the BRAS/IP Profile? Or, is there likely/possibly another issue? Is there a number I can call where someone will actually be able to help?
Solved!
Go to Solution.

Well, the allotted time passed... and BT are still unable to deliver broadband (
AS at 8.05am:
Download speedachieved during the test was - 49 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :10566 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Have requested a MAC code, maybe SKY can deliver.

IS my BT IP profile stuck at 2000kbps?

Hi I have been on BT Broadband Option 3 continuously since early 2006 at the same address, and in mid-2007 I got BT Vision.
For as long as I remember (certainly over 1yr), my connection shows as: 448/8,096. I know as I go into the settings once every 2 weeks to activate/deactivate wireless and use my laptop.
I recently noticed that my neighbouring flats (live in central London) all get higher speeds. For the last few days I ran the speedtest. Below are the results, always very similar.
Could it be that I have a "stuck" IP profile which only allows 2,000kbps ???   If so what is the best way to sort this out without having to spent days on the phone?
Any help greatly appreciated.
Thank you
steve
Best Effort Test:
Download speed achieved during the test was - 1827 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Assured Rate Test:
Download speedachieved during the test was - 1188 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
Router Stats [homehub1]
Uptime: 2 days, 5:12:28
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [MB/MB]: 287.37 / 299.08
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.5 / 23.0
SN Margin (Up/Down) [dB]: 29.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2,498
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1

Thank you for your very prompt reply and advice.
I don't think waiting for 1-2 days will do anything really, my internet connection is as fast as it's always been.
I didn't run the speedtest because I noticed a temporary drop in speed as you suggest, just that I happened to be at the neighbouring flat and used their computer and the internet was flying!! They are on the same BT package. I got curious and used the speedtest and found out that my IP profile is at 2,000kbps, whereas the 'sync' speed is 8Gbps. I don;t know what my profile was in the past, as I had never checked before, but I remember for a very long time the 'sync' speed was always 8Gbps.
Looking online I found a series of posts from 2008 about people having their IP profile stuck (always at 2000kbps), and that it somewhat coincided with those who activated BT vision in mid-2007 (like myself), due to some kind of BT exchange software bug, and horror stories about calls to india without any result, and having a hard time to get their profile reset.
However I'm willing to follow your adivice and wait a few more days. (True, I disconnected the router recently to put another filter just in case, but genererally the router is on for months at a time.)
What I'd like to know however, is that if I'm always having   "sync=8Gbps, IP profile=2000kbps", /2008 bug, who do I contact?    Some of the information in the 2008 posts must be out of date, but they do mention speaking with BT Wholesale.
Does anyone know how to contact them? Do I need to have an engineer have a look at it, or can they do it remotely?
Thank you.
PS: I only have one socket, all the flats in the block i live look the same so suspect have similar wiring, and i live in central london so i imagine the exchange must be near.

My IP Profile is stuck at 5mbps

Good Morning,
I have had a stuck IP profile for the last couple of days and it is beginning to annoy me.
I called up BT India yesterday evening to report it and they said they would resest it and told me to restart the hub in the morning which I did this morning but there has still been no difference in the IP profile and the speed that the hub is syncing at has actually dropped slightly.
Hub Stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:36:50
Downstream:
6,176 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.9 dB / 24.0 dB
Line attenuation (Down/Up):
36.0 dB / 22.0 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
203 / 1
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0
Recent speed test with IP profile still at 5mbps:
1. Best Effort Test: -provides background information.
Download Speed
5.2 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.2 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
If someone could help I would be really grateful as I would like the speed to be as fast as possible on ADSLMax.
The sooner 21CN arrives in this area the better
Many Thanks,
Dominic
Solved!
Go to Solution.

your profile is not stuck at 5mb as that is the correct profile for your current connection speed see here
check profile
to get a higher profile you need to get a higher connection speed
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Bras profile...Help please

My broadband IP profile has been stuck at 135kbps for 10 days or more now. 2 engineer visits , 1 broadband & 1 phone engineer. 1st engineer thought it was alightening strike (he installed new master socket and got my bras prfile rest....it was fine for a few hours, but the next morning it was back down to 135kbps) and the seconds engineer (for noise on the line) said he had refreshed a few connections....the line is now quiet. But still my Bras profile is at 135kbps my line speed is at 6912 kbps according to bt speeedtester. BT told me my bras profile would be reset over the weekend -it wasn't. i phoned again yesterday to be told -really sorry we will do it manually -it will take 2 hours and staibilise over 24hours, i'll phone you back in 2 and half hours to check everything has been done we can do a speedtester check to make sure its all been done. This was the priority care team, Great I thought finally some progress...........
I got a call 3 and half hours later saying it will take another 24 hours to sort "it" out, when i asked why given i had been made several promises all of which had come to nothing... he said he would phone me back in 15 minutes. He did do this but told me it would actually take 59 hours to be sorted.......... as you can imagine my patience had gone and I asked for an explanation..... I was told the lady who advised me on friday had lied to me (his words not mine)and she would be dealt with. Apparently she was fron line support and just wanted to get rid of the call (again ...his words) . The chap from the priority care team who told me yesterday it would take 2 hours was also a liar, and the chap who told then told me it would take 24hours to fix -which 15 minutes later turned into a 59 hours fix time apparently could be trusted because he was from the priority care team. I'm not convinced......two of them gave me duff informantion, including him....he has offered me ofcom's details. But really writing a lette rto ofcom isnt a solution...I Ijust want a useable service in a sensible timeframe, and given the multiple probelms to know that this time its fixed -cause if there is still a problem how long will it take to fix if i keep having to wait 59 hours?
i gather a bras profile can be rest manually and quickly -so why am i having to keep on waiting. surely if the Bras reset doesn't solve my problem then even in 59 hours i will be back to the drawing board and will have to wait another 24/48 hours for an enginner visit and another 59 hours after another attempt at a fix (another week?) . Apparently BT are helpless as its doen to BTw to reset the bras profile. I understand it is BTw's task but surely this can be done quicker when a problem has been o/s for as long as this one!!! I work from home and a 135kbps connection is pretty much unworkable...any advice ideas?

hub stats (connection dropped again this morning after 23 hours of connection -hence only 2 hours of stats):
Line state Connected Connection time 0 days, 02:22:52
Downstream 6,336 Kbps Upstream 448 Kbps
ADSL Settings VPI/VCI 0/38 Type PPPoA
Modulation G.992.1 Annex A Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 23.0 dB
Line attenuation (Down/Up) 30.6 dB / 18.0 dB
Output power (Down/Up) 10.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0 Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0 FEC Errors (Down/Up) 11 / 0 CRC Errors (Down/Up) 9 / 5 HEC Errors (Down/Up) 6 / 0 Error Seconds (Local/Remote) 7 / 1
BT speedtest at 8.30 this morning just after line dropped
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
119 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
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Dreaded stuck IP profile - 135 kbps

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