Dreamweaver CC crashes on startup
I run Dreamweaver CC on a Win 8 64-bit PC. I loaded a saved sitemap (.ste) file. After this Dreamweaver crashes as soon as I try to open it. I see the splashscreen for quite some time and then it will go all black... maybe come back showing the splash screen and go black again. After this I just get the error that the application stopped responding and crashes.
I have followed every single forum on the clearing settings etc and it makes no difference whatsoever. Most of the other bugs allows the users to at least get into Dreamweaver... I can't even do that!!
Try removing/ deleting all 'Sites' or just that 1 troublesome site from your harddisk (where DW usually stores it) and try opening DW. Follow these instructions:
On Windows, the site definitions for Dreamweaver CS6 are stored in the Windows Registry at HKEY_CURRENT_USER\Software\Adobe\Common\12.0\Sites.
In Mac OS X, they are at Macintosh HD:<username>:Library:Application Support:Adobe:Common:12.0:Sites:Site Prefs.
In recent versions of Mac OS X, the Library folder is hidden. In the Mac Finder, select Go > Go to Folder, type ~/Library in the search field, and click Go.
The version may be 12.0 or 13.0 depending on the version of DW you're using. 12.0 for CS6 and 13.0 for CC.
Similar Messages
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Dreamweaver CS3 crash on startup
I am using CS3 version 9 Build 3481 on a Mac running the
current OS. It was running fine until the university changed the
location of servers, where my site is. Dreamweaver now crashes on
startup. The 1st message displayed is "An FTP error occurred-
cannot make connection to host". I have to click OKAY, and then
another dialog box appears that says, "Failed to create empty
document". Again, I have to click OKAY and then Dreamweaver shuts
down. I tried deleting the Dreamweaver folder and reinstalling, but
the same thing occurs.
Any advice?After the university changed the location of servers, did you
update the FTP
settings in your site definition?
"GradEd" <[email protected]> wrote in
message
news:ge9ph9$438$[email protected]..
>I am using CS3 version 9 Build 3481 on a Mac running the
current OS. It was
> running fine until the university changed the location
of servers, where
> my
> site is. Dreamweaver now crashes on startup. The 1st
message displayed
> is "An
> FTP error occurred- cannot make connection to host". I
have to click
> OKAY, and
> then another dialog box appears that says, "Failed to
create empty
> document".
> Again, I have to click OKAY and then Dreamweaver shuts
down. I tried
> deleting
> the Dreamweaver folder and reinstalling, but the same
thing occurs.
>
> Any advice?
> -
Dreamweaver CS3 Crashes At Startup
I installed the CS3 web premium suite and all the programs
worked great, including Dreamweaver. After rebooting the PC the
next morning, Dreamweaver CS3 would not launch anymore. I
reinstalled DW but still the same problem. Startup gets as far as
reading the site cache and then totally disappears. I've tried
renaming/deleting the Configuration and the registry key
(HKEY_CURRENT_USER\Software\Adobe\Dreamweaver 9), and the DW8 site
caches. The other CS3 programs work fine.
What now?I can open Dreamweaver now but I don't think the problem is
solved. Here's what happened:
I took the steps in the article you referenced and some
others, re-started the pc repeatedly with all start-up programs
disabled, and waited in vain for the promised return phone call
from a seemingly diligent guy in Tech Support. When I called Tech
Support the next day, they said that the case number and customer
ID had no reference to this problem so someone would call back. OK,
fine. I'll wait.
I did a "clean update" of ZoneAlarm, remembering that this
had solved some other problems in the past. Later yesterday, I was
cleaning up some experimental website file directories and renamed
a few of them to make more sense of what they were.
When I tried to re-open Dreamweaver later, it paused to tell
me that it could not find the directory for the site referenced in
the site definition and I should go to Manage Sites to fix it.
Since Dreamweaver had crashed repeatedly before reaching this
stage, this was a major victory. The site it was trying to open was
one that I had set up to experiment with some of the new features
in DW CS3 after the initial installation. Fortunately, it was one
that I had renamed earlier yesterday.
The offending directory contained a page with some of the new
Spry widgets (Tabbed Panel and Accordian) and a short slideshow
that I think I made using Bridge.
So, I was able to open the Manage Sites panel and point
Dreamweaver to another site definition. It opened fine and everyone
lived happily ever after.
Unfortunately, the problem is not solved -- just worked
around by coincidence.
Here is some info from the Windows Control Panel's Event
Viewer about the last time that DW crashed: Faulting application
dreamweaver.exe, version 9.0.0.3481, faulting module msvcr80.dll,
version 8.0.50727.163, fault address 0x000142f1.
Hope ths helps Adobe figure out what is causing this crash.
Now that I can open Dreamweaver CS3 and use it, I'm really
impressed with the upgrade.
Harry -
Dreamweaver CS6 Crashing On Startup
Been trying to solve this problem for a while now. I just purchased Dw CS6 via the Design and Web Premium package and it continually crashes on startup w/ 32-Bit Windows 7 Enterprise. The Application Logs read:
Faulting application name: Dreamweaver.exe, version: 12.0.0.5808, time stamp: 0x4f7617ae
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc0000374
Fault offset: 0x000c385b
Faulting process id: 0x104c4
Faulting application start time: 0x01ced71051ba3956
Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 995f0336-4303-11e3-b9e3-b8763faba66f
SOLVED: Reinstall without any modules/extensions (uncheck the default extensions in the installer). Seems to work fine now.tds89 wrote:
You are right, thank you! Under my guest profile it loads up just fine? How do I fix my profile issue?
OK thanks for posting back. Now try the instructions given here:
<http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html>
Post back if not successful.
G/L -
Dreamweaver CS4 Crashes on Startup [ OSX Snow Leopard]
I would greatly appreciate any feedback regarding the problem I am finding below.
For some strange reason all of a sudden Dreamweaver crashes everytime I open the application. I have recently upgraded to OSX Snow Leopard but have been using Dreamweaver without any problems since upgrading. I have tried uninstalling the full Adobe CS4 suite and have reinstalled from scratch but this hasn't made any difference. I have also removed the preference files, to no avail. I am not sure if this is a Apple problem or a Adobe application problem. All the other CS4 applications open without a problem.
The error I receive is as follows:
Process: Dreamweaver [1552]
Path: /Applications/Adobe CS4/Adobe Dreamweaver CS4/Adobe Dreamweaver CS4.app/Contents/MacOS/Dreamweaver
Identifier: com.adobe.dreamweaver-10.0
Version: 10.0.0.4117 (10.0.0)
Code Type: X86 (NativeParent Process: launchd [125]
Date/Time: 2009-09-07 00:41:49.660 +0800
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6
Interval Since Last Report: 12820 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 89 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: AEF192F6-3D48-449F-AB77-9B1486B5BE01
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
There is a lot more on this error but I have removed this.
My machine specs:
Mac OSX 10.6 Snow Leopard
iMac 2GHz Intel Core Duo
1.5GB RAM
Thank you in advance.I'm not a Mac user so don't have first hand experience - but there's a rather lengthy thread relating to issues with SL that may be of some help:
http://forums.adobe.com/thread/484885?tstart=60
If not, then the only suggestion I can offer is to contact Adobe Support. -
Dreamweaver CS5 Crashing on Startup
I just installed a trial version of DW CS5 on WindowsXP.....and it starts up and I get the initial extension setup window, then it crashes immediately.
I reinstalled...removed then rebooted and reinstalled....
Any suggestions?Hi hjbrand,
Can you verify that you have Java SE6 installed on your computer?
https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html
Also, check out the solution under
https://helpx.adobe.com/dreamweaver/kb/dreamweaver-unresponsive-mac10_9-appnap.html
Thanks,
Preran -
Dreamweaver CC crashes upon startup
Hi,
I'm on a Mac, OS X Mountain Lion, and CC.
I've been merrily working away on a site and have not had any problems with Dreamweaver at all until this evening.
Upon opening DW, I got a messages that read "The cache will now be re-created because the cache file is missing or damaged."
Then if I continued, it would start trying to rebuild the cache and get hung up at around "Counted 2121 HTML, 2740 total." It's not always at the same counter, but always freezes
I had renamed the configuration file within Library/Application Support/Adobe/Dreamweaver CC, and that got rid of the first message, but it is still getting hung up. I uninstalled Dreamweaver completely, still having the problem. I reinstalled the OS X, still having the same problem.
Now I can't even find the Dreamweaver folder within that path anymore: Library/Application Support/Adobe/....
I'm stumped. Help? I'm supposed to go live with a site today!
Thanks for your help in advance,
MarianneHi Marianne,
Can you try the solutions suggested by David and let us know if you still have problems? http://forums.adobe.com/thread/494811
Send me a private message with your Adobe ID, location, and contact details if the solutions do not work for you.
Thanks,
Preran -
Dreamweaver CS4 crashes on startup
I have Dreamweaver CS4 running on Windows. I am running it on a Mac with the Parallels program. It was working fine for a long time and then started closing itself whenever I tried to open the program.
I have tried some of the things mentioned like changing the name of the configuration folder. I have several files that are right around 8kb - 7.98 and 8.07...how close to 8 does it have to be for the 8kb bug?
Anything else I should try? Screw it all and upgrade to CS5? Dreamweaver still works on my crappy old laptop, but not on my much newer computer - very frustrating!
Thanks,
Jamesjem4472 wrote:
Anything else I should try? Screw it all and upgrade to CS5? Dreamweaver still works on my crappy old laptop, but not on my much newer computer - very frustrating!
Thanks,
James
Actually it's not comparing old to new. It's comparing a real environment vs a virtualized environment. You can cross-grade from CS4 Windows to CS5 Mac but that is something you have to do directly through Adobe because they end up sending you a full version of CS5 Mac since the upgrade installer would not work.
It could be tied to the OS installation or it could be tied to Dreamweaver. Hard to really say without knowing more about the error. -
Dreamweaver Crashes on Startup
After many months of Dreamweaver CS4 on my Mac working fine, it suddenly started crashing on startup. Just before this problem started, I was working in a file based on a template. An error message came up, and unfortunately I didn't write down what it said. I do remember pieces of it. It was regarding a javascript error and had the following parts that I remember, onblur, description.htm, and line 69 (I think). Dreamweaver soon crashed, and now it just gets past the Welcome screen and crashes. I have searched the Dreamweaver forum, and based on suggestions have done the following:
deleted the cache file
added more text to files that were 8kb
deleted the configuration folder
renamed the file I was last working on before the crash
deleted Dreamweaver CS4 Preferences file
Disabled the Welcome screen
At one point in all this, I was getting a message when Dreamweaver was unable to read preview in browser preferences, and please remove all browsers form the list and add them again--but I am no longer getting that message.
After hours of trying to solve this I got so frustrated I even tried to call Adobe support, knowing that I would have to pay dearly for help. I was on hold for 45 minutes, and finally gave up.
I would be eternally grateful if someone could help me with this.I dont have an answer to your problem, but I do know that the best way to get through to adobe is to NOT press the button for customer support, but to go to techincal support. I had an issue, twice, if I recall correctly I was on hold for way too long, went back, pushed the TS button, live help (his name was Bob with a foreign accent...nuff said) and problem was solved in 10 minutes.
HTh
Good Luck
Gry -
Custom machine / Windows XP pro / SP3 updated / Core2 Duo Quad 2.8 / 4 gigs ram / plenty of HDD space
Out of the clear blue sky, DW CS4 (build 4117) is crashing on program startup. I cleaned the registry and restarted the machine, which did nothing to solve the problem. DW CS4 on this machine is part of the Design Premium Suite. Other programs are working fine.Any clues? I'm dead in the water.
TNX,
JoeThere is an an item in the Dreamweaver FAQ entitled Dreamweaver crashes on startup.
In all probability, you have a corrupt file cache. Details on how to delete it are in that article. In some cases, you need to delete the personal configuration folder, but try the file cache first. -
DW CS4 crashes at startup - initializing files
I have been using DW CS4 for a while now without any issues.
However, as of last night whenever I start DW CS4 DW goes through
the startup procedure and then stops as soon as the screen says
"Initializing files". At that point, windows Vista takes over with
the crash message and the program stops loading.
I have unistalled and reinstalled DW several times as well as
deleting the preferences (which I dislike since my DW is highly
customized) No luck so far.
As a background, I should add that last week a client was
nice enough to help me buy the Adobe suite premium (the one with
almost all the goodies) at the partner price. So I installed it,
all of it minus Dreamweaver. DW worked fine with the suite for
several days so I don;t think that's what's going on, but I feel I
should disclose it.
My system is an Intel quad core with 8gb of Ram and Vista 64
bit.
Dreamweaver CS3 thankfully still works fine so I will be able
to use that for work until I figure this out. I hope someone can
help me out because this is a real big problem for me. Thank
you.There is an an item in the Dreamweaver FAQ entitled Dreamweaver crashes on startup.
In all probability, you have a corrupt file cache. Details on how to delete it are in that article. In some cases, you need to delete the personal configuration folder, but try the file cache first. -
DW CS6 Crash On Startup, MMDocumentTypes.XML problem
On Dreamweaver CS6 which I just installed today, I keep getting the following error on startup,
"No document types have been found in the Configuration/DocumentTypes/ folder. The MMDocumentTypes.xml may be missing or corrupted. The application will exit now.
I've tried the cache deletion method found in the FAQ thread for crashes on startup with no success as well as reinstalling Dreamweaver once. I'm on Windows 7 64 bit. Any help would be appreciated, thanks!I just revisiting my problem today by doing yet another uninstall then reinstall. I think the issue I had was in the configuration files (although I'm not sure why it happened) as the second time I uninstalled, I made sure to tell the uninstaller to delete User Preferences Data or something of that sort (it's the checkbox over on the right when you choose what to uninstall out of the suite. Try uninstalling with that checked and then reinstall againm, worked for me.
-
Boum! DW8 crashes on startup
Hello! Since yesterday, my dreamweaver crashes on startup but
my others Studio products still working!
I read that the configuration folder may be corrupted so I
renamed it...
Dreamweaver creates a new one but still crashing!
What else can I try, please? By the way, I work with a xp
pc...
Thanks for your suggestions!Could be. The 8K bug is a crash that happens when you have an
external
stylesheet that is exactly 8K in size. Try adding an empty
comment to the
stylesheet, and see if that helps.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"Dooza" <[email protected]> wrote in message
news:gi578v$21e$[email protected]..
> Murray *ACE* wrote:
>>> Is there a maximum size for the Site Management?
>>
>> No. But your symptoms make me wonder about the
integrity of your system.
>
> Could it be the 8K bug? Sounds like one of his files is
causing the crash,
> as when he moves them out it behaves, when he moves them
back it doesn't.
>
> Dooza
> --
> Posting Guidelines
>
http://www.adobe.com/support/forums/guidelines.html
> How To Ask Smart Questions
>
http://www.catb.org/esr/faqs/smart-questions.html -
CS5 Fireworks crashes on startup (XP)
Hi guys,
I've just installed CS5 web premium, put the serial in, installed all programs, no problems.
Tried running each program, whihc was going fine, until I got to Fireworks. I get the splash screen for about a second, and then the program completely disappears. Sometimes the process stays running using 100% CPU power, sometimes it just completely dies. I've tried completely removing all adobe programs and re-installing, and I get the same issue. Everything works fine except Fireworks. I've searched online and on these forums for hours, some people have mentioned conflicting fonts, conflicting site IDs from Dreamweaver, and dodgy permissions, but nothing seems to be helping.
This was installed straight on a clean XP install, nothing but XP and Office were already on the PC.
I've done everything as local admin, so I'm sure it can't be a permissions issue.
PC Specs:
AMD Sempron 2.2 GHz processor
1GB RAM
150GB HDD
Running XP SP3
Any ideas anyone? This is driving me mad.
DanI'm having this same Audition crash on startup issue. For me it's Adobe Audition CC 6.0x732 on MacOS 10.8.4
Seems like quite an old problem. None of the previously mentioned fixes (trash prefs, etc) work. Quite frustrating... -
Just migrated to a new computer. Deauthorized old computer, authorized new computer.
DW6 crashes on startup, giving the following error: "Failed to Parse Eve: /Applications/Adobe Dreamweaver CS6/Configuration/Dialogs/Eve/SiteScanDialog.eve"
Tried replacing preferences and SIMBL and got the same error. Suggestions?
ETA: Just checked that location and there's no such folder in the Configuration folder. On OSX10.8. Huh?Perhaps you should rename the entire configuration file and then restart
DW to see if it runs smoothly this time. The configuration folder is
damaged beyond repair and the only way out is to recreate a new one. By
renaming the old folder(s) you will get new fresh ones when you launch
DW again. Make sure DW is closed before you rename anything.
The folders in the old MACs were at this location:
MAC: MacHD : Users : : Configuration :
Substitute username with your correct username for the machine, xxxx
with the version number
G/L
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