Dreamweaver CS3 FTP problem

Question

Hi,
I am unable to connect to my remote server using my new copy
of Adobe Dreamweaver CS3
When I test the FTP connection I get an error message
I can connect without problems to my remote server using
Microsoft Frontpage and the exact same FTP address, login, and
password - so it is not the server which is at fault
Things I have tried without success
My hosting company told me to either leave the host directory
box blank or put a / in it. Neither of these options work
I have tried retyping my login details carefully.
I have tried checking the ‘use passive FTP’ box
I have tried putting a colon and the port number after the
FTP address
I have tried writing the FTP address with and without the
ftp:// symbol
I have tried setting the FTP time out preferences at 60secs,
30 secs, 120 secs, 10 secs, and 5 secs
I am wondering what else to try, and how I can check whether
or not the software is being blocked by a firewall (in Norton for
example - my windows firewall is switched off) as I do remember
getting a message about this during the install. Or would it be a
good idea to uninstall and reinstall the software?
I would be most grateful for any further information or
advice.
Many thanks
Pippa

Answer 1

> When I test the FTP connection I get an error message
What is the error message?
Here's my experience.
1. A firewall (any firewall, including but not restricted to
SP2) may be
blocking your attempts. It's best to completely disable them
while you are
troubleshooting this.
2. The FTP host field should usually always be filled in like
this -
''www.domain.com'' (without the quotes) and with NO leading
protocol (e.g.,
http:// or ftp://) (of course, you can always
use the IP address, too).
3. Enabling Passive FTP (usually the default for 3rd party
FTP programs) in
your Remote site definition can often be the gating factor in
a balky FTP
connection.
Make sure you use those guidelines and usually your
connection problem will
be solved.
By the way, if you find that #1 allows the connection to
proceed, then you
have to figure out what it is about your firewall that is
blocking
transmissions. CS3 allows you to fine tune firewall support
via the
Remote site definition, but you may also need to do a very
simple thing of
permitting CS3 to make outgoing connections in the Firewall
configuration.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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"Pippa Mattinson" <[email protected]> wrote
in message
news:[email protected]...
> Hi,
>
> I am unable to connect to my remote server using my new
copy of Adobe
> Dreamweaver CS3
>
> When I test the FTP connection I get an error message
>
>
> I can connect without problems to my remote server using
Microsoft
> Frontpage
> and the exact same FTP address, login, and password - so
it is not the
> server which is at fault
>
> Things I have tried without success
> My hosting company told me to either leave the host
directory box blank or
> put
> a / in it. Neither of these options work
> I have tried retyping my login details carefully.
> I have tried checking the ?use passive FTP? box
> I have tried putting a colon and the port number after
the FTP address
> I have tried writing the FTP address with and without
the ftp:// symbol
> I have tried setting the FTP time out preferences at
60secs, 30 secs, 120
> secs, 10 secs, and 5 secs
>
> I am wondering what else to try, and how I can check
whether or not the
> software is being blocked by a firewall (in Norton for
example - my
> windows
> firewall is switched off) as I do remember getting a
message about this
> during
> the install. Or would it be a good idea to uninstall and
reinstall the
> software?
> I would be most grateful for any further information or
advice.
>
> Many thanks
>
> Pippa
>