Dreamweaver Help | Insert HTML5 audio | Creative Cloud

This question was posted in response to the following article: http://helpx.adobe.com/dreamweaver/using/insert-html5-audio.html

HTML5 media options are Cloud only features in DW - not yet available for Creative Suite perpetual license versions.
http://helpx.adobe.com/dreamweaver/using/whats-new-dreamweaver-ccm.html
http://helpx.adobe.com/content/help/en/dreamweaver/using/insert-html5-video.html
You must be running version 12.1 or greater (Cloud only).

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How do you get help to download with Creative Cloud DW6? When I try to open help on the menu bar it generates a directive to download help or reload the program.
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Regards,
Jack

Jack,
If you're looking for help on Dreamweaver CS6, you can go to http://helpx.adobe.com/support/ and select the product of your choice to look at the self-help resources.
Thanks
Nikhil

Error updating Dreamweaver and Extension Manager CS6 (Creative Cloud)

Hello,
I'm having troubles updating Dreamweaver and Extension Manager CS6 (Creative Cloud) on Macbook Pro with OS version 10.8.2. I get this error codes for both updates U44M1P7.
The log files are generated.
Here is an extract (last lines) of the dreamweaver log file (Adobe Dreamweaver CS6 12.2.0 04-16-2013.log):
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Installer Operation: PayloadUninstaller
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Session {A9861095-6F8C-11E2-B313-84E4FE4B0A47} modify request for AdobeCode: {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:024 | [INFO] | | OOBE | DE | | | | 118619 | Effective AdobeCode for: {CB894C92-6F8C-11E2-B313-9980D700C45F} is {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:070 | [INFO] | | OOBE | DE | | | | 118619 | PDB install manipulation failed
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Payload Operation :{CB894C92-6F8C-11E2-B313-9980D700C45F}] took 101 milliseconds (0.101 seconds) DTR = 39.604 KBPS (0.0386757 MBPS)
04/16/13 10:17:40:099 | [INFO] | | OOBE | DE | | | | 118086 | User specified overrideFile:
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | The csu inventory was not updated for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}, value of local var is -1
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:143 | [INFO] | | OOBE | DE | | | | 118086 | No operation. We're done:
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components installed: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components repaired: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components removed: 0
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: The following payload errors were found during install:
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12-mul: Patch already installed
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack: Install failed
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Call PostSession Custom Hook
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | ::START TIMER:: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}]
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | In ReinstallSessionCloseProc
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | Custom action return code: 0
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Total Timer] took 17239 milliseconds (17.239 seconds) DTR = 1.16016 KBPS (0.00113297 MBPS)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | OSX version: 10.8.3
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------------------------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | END - Installer Session
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Here is an extract (last lines) of the extension manager log file (Adobe Extension Manager CS6 6.0.5 04-16-2013.log):
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Installer Operation: PayloadUninstaller
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:316 | [INFO] | | OOBE | DE | | | | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:364 | [INFO] | | OOBE | DE | | | | 117458 | PDB install manipulation failed
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Payload Operation :{7E13F325-CE11-42B3-BFD8-C15A8296EACB}] took 102 milliseconds (0.102 seconds)
04/16/13 10:17:17:389 | [INFO] | | OOBE | DE | | | | 117373 | User specified overrideFile:
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}, value of local var is -1
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:433 | [INFO] | | OOBE | DE | | | | 117373 | No operation. We're done:
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components installed: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components repaired: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components removed: 0
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: The following payload errors were found during install:
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | Call PostSession Custom Hook
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Total Timer] took 3213 milliseconds (3.213 seconds) DTR = 4.97977 KBPS (0.00486306 MBPS)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | OSX version: 10.8.3
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------------------------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | END - Installer Session
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Regards
Jan

In this log file I can see you are getting Error : U44M1P7 while updating the software
This Error comes where language packs for software are not installed properly on the machine.
I would suggest to update Adobe Application manager from
Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.
After uninstalling the software run the Adobe Cleaner tool(http://www.adobe.com/support/contact/cscleanertool.html) and remove the leftovers.
Regards,
Jatin Dembla

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

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Hi,
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Brand new install after signing up for Creative Cloud.   Informed via "pop-up" to register it after initial launch.
OK.   How do I do that?
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I need help downloading apps from creative cloud.

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Dreamweaver Help | Insert HTML5 audio | Creative Cloud

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