Drive appears in Profiler but is unresponsive otherwise

This morning I wanted to install some software in our Dual 2GHz G5 (running Leopard Server), but when I hit the keyboard eject button, nothing happened. I tried multiple times to no effect. So I pulled down the little guard in front of the optical drive and pushed the eject button on the drive, and it opened. When I inserted a CD, however, it was not recognized in the Finder or Disk Utility. If I look in System Profiler, however, it does recognize that I have an optical drive:
SONY DVD RW DW-Q28A:
Model: SONY DVD RW DW-Q28A
Revision: KAS7
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: No
I opened the case and checked the connection to the back of the optical drive, to no effect. I tried a different CD, which also was not recognized. As far as I can tell, there are a few minor sounds when I insert a CD, but it doesn't really spin up. The activity light on the front of the drive never lights up (although honestly I don't know when it is supposed to).
I'd like to avoid shutting this computer down until I have as good an idea as possible what the problem might be, to avoid unnecessary downtime. Does this sound like the drive is just dead? Is there some other connection that might have come loose, or perhaps some software issue that would cause it to not communicate with the computer?
Thanks for any advice on this. The machine is way out of warranty, I'm sure, but I'm sure that I can handle installing a new optical drive, if need be, as long as I manage to purchase an appropriate model.
Greg

Hi-
If the drive doesn't spin up, it very well could be dead. You say you want to avoid down time, but does this preclude a restart? This would be to give the system a chance to reset the power functions, possibly correcting the situation.
A replacement drive is easy to install, and they only run about $30. A Pioneer DVR-115 would serve you well.

Similar Messages

My new external hard drive appears in Finder, but none of the files show up in recent documents (today/yesterday/past week)

My new external hard drive appears in Finder, but none of the files stored on it show up in recent documents (today/yesterday/past week).

what format is the external drive? How is it connected?
The drive must be formatted Mac OS extended (journaled) - if it is try Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - from the resulting first aid window repair permissions and if necessary rebuild your database
Note that multiple libraries is not necessary and is generally a bad idea.
LN

Hard drives appear on desktop, but are inaccessible

Hi.
I recently bought a 17' macbook pro 2.6. I previously had a g4 with four hard drives in it, so I took a couple of them out and put them in external cases. I also have a few external hard drives that were always externals (never in the g4).
The problem I have is that I cannot access one of the formerly internal hard drives. It appears in disk utility and I verified it and there was a minor repair needed (I forget what), so I used the repair function and nothing has changed. The drive icon appears on the desktop, but not under "devices" in the finder window. When I double click on the drive on the desktop, any open finder windows disappear for a few seconds, then reappear, but the drive does not open.
The same thing happens about half of the time with another external drive that was always an external drive. The strange thing is that, even if I can't open the drive, iTunes can access the music files and library on that drive. These drives work fine on my wife's macbook (2.16, running 10.4).
And as if that weren't strange enough, about half of the times that I select "documents" from the "places" menu in the finder window, the same thing happens (finder windows disappear for a few seconds and the documents folder doesn't open), yet I can access my documents folder through my home folder.
The other drive I pulled from my g4 is currently my time machine drive and has no similar problems. Two other external drives also have no problems.
Does this ring any bells?
Thanks,
Bruce

rebuild the directory with Disk Warrior ... works wonders

My external hard drive appears in bootcamp but not on my mac partition

This is intriguing. I own a macbook pro and run osx 10.6.8
I recently bought a new 1 tb hard drive and partitioned it. (300G for time machine and another for 700G for random things). It was working fine until I tried logging onto my bootcamp partition. I couldn't edit any files (due to the format of the drive), so I decided to relog back onto my mac parititon. Now the disk is grayed out in disk utility, under a different name and a different format type. I can read the files on my windows partition, but I cannot even access the drive on my mac partition. This drive is rather big, and I have no idea how I would even begin bcking it up... ( i don't have any other drives this large..)
Any ideas?
Thanks in advance!!

You wrote: "It's definitely formatted for windows...I have Disk Warrior, but it doesn't see my drive "DiskWarrior only works on disks in Mac OS formats, e.g. "Mac OS Extended" (aka HFS Plus or HFS+), "Mac OS Extended (Journaled)." It won't fix disks in MS-DOS/FAT32 format.
There are PC-specific disk utilities, akin to DiskWarrior for Mac, so if you have a PC as well, a PC disk utility might help repair the directory corruption if run from a PC.
External drives, whether they're formatted for PCs or Macs, can be subject to the same causes of directory corruption discussed in See my "Data corruption and loss: causes and avoidance" FAQ. Some of those causes have nothing to do with hardware failure and many are preventable.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Seagate USB drives appear on desktop but can't be read or ejected.

I have two different Seagate 1TB USB drives, both formatted as Mac OS Extended (Journaled) using Disk Utilities that work fine on my early 2013 MacBook Pro running Mavericks but cause various issues on my late 2013 Mac Pro (also running Mavericks). The drives will show up when connected to the Mac Pro, but when I try to view the contents of the drives, nothing appears and I cannot eject them. Sometimes, I end up with a spinning beach ball in the Finder. I have run the hardware test on my Mac Pro and no issues were detected. I have also Verified and Repaired the disks using Disk Utilities on my Macbook Pro and no issues were detected for those operations.
I'm figuring this must be some sort of driver issue, but I don't understand why the drives operate fine when connected to my Macbook Pro running Mavericks but not the Mac Pro running Mavericks. I didn't install any drivers on the Macbook Pro to get them to work, they just work.

>> also Verified and Repaired the disks using Disk Utilities on MacBook Pro
... and why would they need to be repaired on the nMP:?
It sounds like there is an issue with the port you use and assume you used the same cable.
Q: Does the case have its own power brick adapter or one of those cheaper and smaller bus powered?
Seagate does have a Thunderbolt docking station which is very nice and convenient, and of course will cost more than a USB3
Generally I recommend avoiding vendor's cases.
Seems like we need more information about the drives and case and interface etc.

Firewire Drive in System Profiler But Not In Finder?

I have a 2.3 MBP with a Seagate FreeAgent 1 TB drive attached via FW 400.
Just yesterday, it wont show up in the finder, but does in Apple System Profiler. This drive is full of iMovie Events I'd hate to lose.
Is there a way using Unix to try to mount it? Any suggestions will be welcomed.
Tom

After unplugging power and firewire from the device try refreshing System Profiler. Refresh in System Profiler can be found under View OR Command R will do it. I use this all the time when I loose either USB or Firewire Connections and nothing else, such as unplugging, doesn't work.

WHS 2011 Drive Appear in Dashboard but not in explorer of Cconnected PC.

Hi All, Please help.
I have just upgraded from scratch, from WHS to WHS 2011. 16TB Server split this way:
2x 1TB Raid 1 (Data)
2x 1TB Raid 1 (Music & Photo)
4x 1TB Raid 10 (Security Video)
8x 1TB Simple Volume Drives (Movies 1-8)
All my drives are visible in Disk Manager and in the WHS2001 Dashboard but none of the drives are showing up in Shared Folders or in Explorer of a connected PC....is there something I have to do to get those drives shared so any connected PC can see them.??
Been stuck for a while please help.
D.

Hello,
WHS has its own forum
http://social.microsoft.com/Forums/en-US/home?forum=whs2011 where the experts are.
Best regards
Meinolf Weber
MVP, MCP, MCTS
Microsoft MVP - Directory Services
My Blog: http://blogs.msmvps.com/MWeber
Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
Twitter:

My iPod gets warm when charging, but is unresponsive otherwise.

My iPod Touch 5G went blank screen on me. Nothing works with the exception of the iPod getting warm after plugged into my computer for a while. Nothing is bugged on my computer, trying to force restore didn't work, and last but certainly not least, it won't register on iTunes at all, nor under my computer. A $400 investment is about to explode in my face if I don't get any other advice, and I am also no where near an apple store. Please help!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
If not covered by warranty,
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs They do not fix yours.
Apple - iPod Repair price

Where can I buy a larger hard drive for my late 2008, 15" macbook pro? From reviewing questions and answers on the support community it would appear that having Apple remove the old and install the new hard drive is recommended. But how/where?

Where can I buy a larger hard drive for my late 2008, 15" macbook pro? From reviewing questions and answers on the support community it would appear that having Apple remove the old and install the new hard drive is recommended. But how/where?

Welcome to Apple Support Communities
You can install the new hard disk yourself if you want to. You just need a 2'5" SATA II hard drive, which is compatible with your MacBook Pro. You can buy one at OWC > http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/ You can filter hard drives by computer, so press a "Click to view all...", choose your computer in the sidebar and it will give you the compatible hard drives.
There are different brands for the MacBook Pro. The most recommended are HGST and Seagate, which have good reputation. A 7200 rpm hard drive will give you extra performance

My external drives no longer appear in Finder, BUT they do appear in Disk Utility (and network drives appear also)

Hi folks, I hope someone can assist. I have a Mac Mini 2011 running 10.8.5. All has been well. Suddenly, when I plugged in an external flash drive (USB), nothing showed up in Finder. Things I have done:
Confirmed SideBar and other Finder preferences are set to show/reveal external, network, and internal HDs
Tried multiple flash drives and hard drives, using drives formated in GUID/OSXExtended as well as FAT and NTSF. None show up.
Confirmed that the Hidden flag in terminal is not set.
Note: I can see the drives in Disk Utility, but the partitions/volumes are gray and will not be mounted.
Note: Network drives and internal drives appear and work as expected
Note: My network Time Machine also appears and performs as expected.
The only suspect I can think of is a small, free app I installed this morning called Caffein (which manages the sleep mode).
Also, I loged out and switched to another user account on the same machine (that I use solely for the purpose of troubleshooting), and it was similarly affected.
Thanks in advance!
Dave

This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
diskutil list | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
If any personal information appears in the output, anonymize before posting, but don’t remove the context.

HT203242 I've tried all of the suggested solutions, but I still can't get my cd drive recognised. If I delete the driver and rebot, the cd drive appears, but as soon as the driver automatically installs, the driver disappears into the Q: drive

I've tried all of the suggested solutions, but I still can't get my cd drive recognised on my laptop. If I delete the driver and reboot, the cd drive appears, but as soon as the driver automatically installs, the driver disappears into the Q: drive, which is not accessible and neither is the CD drive

I had the same or similar problem after installin iTunes 11 on my Acer Laptop with Vista. The new iTunes ran but I
completely lost access to my CdRom/DVD drive. Error Code 19 was displayed in Windows Device Manager. Found out
this is more widespread of a problem than expected. After trying several forum recommended fixes, the Only thing that gave me back my CdRom drive was doing a Windows Restore to a date prior to iTunes 11 install. I got my drive back but it also restored me to the prior 10.0.7.21 vers of iTunes which no longer worked due to missing files. iTunes help
recommended a Reinstall. I am reluctant to do that for several reason. That's where I am at for now until I find out if there are any other risks for using iTunes 11 vs. Registry Errors vs. Losing access to my CdRom drive. Brad

Firefox is up to date but is unresponsive even after closing and restarting. How can I recover?

Firefox is totally unresponsive. I cannot select any of the several open tabs. I can open a new tab from an email link only. I have restarted Firefox and my MacBook Pro and all previously open windows appear in tabs but are inoperative.

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Player Works in Administrator Profile, But Not User Profiles

I am running Windows XP, SP 3, and Flash Player 10.0.32.18.
Flash Player functions correctly in my administrator desktop profile, but whenever my wife or my daughter try to use a function on a Web site that uses Flash, they get a prompt to update Flash Player. I have downloaded the update on my wife's profile over and over again (because she has administrator rights, my daughter's profile does not), but the same prompt appears when clicking on whatever Web page function she wants to use. I had the same issue with Nero a couple of years ago, and the company that publishes that program had a program that I downloaded to enable their product to function in all user profiles.
Is there a similar solution for Flash Player? I have not found a reference to such a solution anywhere.
Please advise. Thanks.

In order to use it with OS X it must be compatible with a Mac and its drive must be formatted to use on a Mac. Since the device is apparently not originally intended to be used on a Mac you should contact Creative and obtain instructions for doing so if in fact it's possible to do so.

Firefox opens but completely unresponsive even after reinstall

I'd been having problems with Firefox hanging. It didn't appear to have anything to do with any of my addones, as I continued having problems even after disabling them--first one at a time, then all of them. Now after updating to the new version, (thinking that might be the problem) it will open but then immediately hangs (I am unable to even try any of the "fixes"): Error mesasge in toolbar "Firefox is not respponding". I tried completlyuninstalling and reinstalling and that didn't work either. Now the first time I uninstalled and reinstalled I was given the option of deleting my presonal preferences as well, essentially reinstalling a factory fresh Firefox browser. I said no,. Well when the reinsiall didn't work, I tried uninstalling again but this time the option didn't even come up. I have also tried a systm restore without effect. In addition I have run a complete virus scan with AVG and I'm coming up clean. There are several odd things about this glitch: At some point an addon that synchonized my FF favorites with my other browsers erased the back ups on the other browsers (it isn't supposed to do that if shut off as far as I know or I would have chosen a different method). I can't locate my FF favorites in order to save the file (I really want to keep them). The favorites bar is still on the toolbar, so they do seem to be intact on FF, of course I can't access anything. I am completely flummoxed given that even uninstalling and reinstalling hasn't worked. I am not getting any other error messages other than that the browser is not responding. I am currently using Windows 7 on a gateway netbook. The only thing that might possibly have anything to do with this is that at some point some program changed my home page and search engine to Delta. I suspect it was Vuze, but I had selected no and aborted the installation. I still had to manually change them back to my personal defaults. Obviously that shouldn't have affected my browser in this way. The only two other programs I've installed within this time period were from Giveaway of the day and Games giveaway of the Day both reputable websites. None of the feedback from these two programs indicated anything about hijacked home/search engines from other users--who would most definitely be kicking up a fuss. So I have two basic issues: Fixing FF and saving my favorites from FF. Tried again, making sure that the AVG was off, and while it didn't hang the first second, it started hanging as soon as I opened a web page or the add on page. Also note that I cannot install the troubleshooter. I saved the program but it won't install or even apparently recognize that I have FF installed.

Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

TS1363 "iPod: Appears in Windows but not in iTunes" Isn't working!

I've tried all of the things in the "iPod: Appears in Windows but not in iTunes" but none of them work.
I'm on Windows 8 and those are the instrucations I've followed.
The only thing I haven't done is reset my computer to factory mode but that Isn't an option for me cause I got saved games that can't be backed up.
I've literaly tried everything in that help page and it doesn't work.
All I get is the iTouch charging, asking me to trust the computer, I say trust, nothing happens, I check the device manager and it doesn't shw the USB no matter what, I restart the ipod services and the apple software services, nothing happens, I completely take dwn my McAfee firewall and scanning system, it doesn't work, restarting it to make sure no viruses attack, uninstalled Razer Synapsis because it has been a pain in the butt before, that doesn't work, I emptied my Temp file and that didn't work, And in the end the iTouch is charging but not even being see by Itunes and no updates, restarts, reinstallations, uninstallations, checking, researching, and anything else I can do works.
Can someone please explain why apple tech is such a pain when it comes to Windows 8 and how I can fix this without losing 2 years worth of school and saved games?!?!?!?

Try a full teardown as in Troubleshooting issues with iTunes for Windows updates?
A recent poster to forum is suggesting uninstalling WMP from Windows?
Connect the device to a different compuer and back it up there. You should be able to copy off the library to a portable hard drive. See also Recover your iTunes library from your iPod or iOS device.
tt2

Drive appears in Profiler but is unresponsive otherwise

Similar Messages

Maybe you are looking for