Drive E doesn't work

We have tried to get our drive E to work but no matter what I or my daughter does to fix it we can't get the drive to see there is a disc in the drive HELP!!!!

Hi,
It should ask you to download a small program. New try the following direct link to download file:
   http://diagnostics.support.microsoft.com/diagprov/provision/MicrosoftFixit.dvd.RNP.22830642461421042...
You then have to run the downloaded file.
Regards.
BH
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