Drive Genius problems?

I'm a little confused, when I open the program, it lists Macintosh HD, and below that is "nicklange19" a white blank drive. They both have the same GB's left, but the top disk can only be repaired or shred.
The next option the "blank, white drive" below that, has all the options; repair, defragment, duplicate, sector edit etc.
But the problem I am having is when I click to do anything, to either of the "volumes" it says the HD unmount failed. I bought the disk through eBay and it didn't include a manual.
Thanks,
-Nick

First off what version is it? Only the recent version, 1.5.x, is compatible with Intel Macs. If you have an earlier version please do not use it to repair your Intel Mac, it is not compatible.
You cannot repair any active startup volume. You have to boot the computer from a different drive or from the Drive Genius bootable CD in order to repair your startup volume.
Drive Genius is developed by ProSoft Engineering (www.prosofteng.com.) I suggest you consult them for a copy of the manual and for technical support. You can also download a current version of Drive Genius.
These forums do not provide technical support for non-Apple products.
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Similar Messages

Drive Genius problem

I recently purchased a copy of Prosoft Drive Genius on the advice of people at the local Apple store. I was starting to experience a few quirks with my software and wanted a current diagnostic program, and Drive Genius was highly rated. I did a diagnostic first and it said there were no damaged files. I then had it defrag my hard drive, and it caused my imac to lock up in startup (blue screen with the spinning clock). Is there something specific that would cause this? Prosoft tech support wasn't very helpful.

Hi and Welcome to Apple Discussions!
If you haven't already tried this.... grab your system restore disk (or Tiger disk) that came with your iMac. Make sure the computer is shut down. Now, press the Power Button, hold down the C key and insert the system disk all at the same time. Let go of the C key when you see the Apple logo.
An Installer window will open by default. Instead, click Utilities/Startup Manager in the Menu. A pane will open. It may take a minute... when you see MacintoshHD 10.4.7, select that and click Restart. It might be that the software didn't give you an option to reboot from the internal drive and that's why you are getting the blue screen.
Carolyn

Drive Genius shows a problem

I'm about to upgrade to Snow Leopard from 10.4.11. I ran Drive Genius to see if my internal drive needed repairs. DG says "repair failed: overlapped extents found. (extent 348670 overlaps extent 348669 by 979 blocks)". Then I ran Apple Hardware Test, which found no problems. I've searched Apple Support for enlightenment but found nothing useful.
Can anyone tell me if I have a serious problem here? Should I proceed with the new OS install? I have a SuperDuper bootable copy of the drive that supposedly has a problem. If I have installation issues, will this extents thing leave me screwed?
Thanks for whatever help you can give.

Eh, crap. Forgot to close this thread.
Anyway, I was bored enough to outline this problem:
-Tried using Drive Genius to defrag internal drive, but it failed horribly somehow and caused many problems that started this horrible mess
-Used a Maintenance partition on external drive full of utilities and crap during this "incident"
-Disk Warrior fixed that, but moved files from their original spots to /Recovered Files, most of them are Xerox printer things located in /Library/Printers/Xerox; both those are deleted (Secure Empty Trash), will have to reinstall those
-AppCleaner complains about there not being a "/Library/Application Support/AppCleaner/AppCleaner Daemon" and doesn't let MB start up, making the directory and chmod 777-ing it, didn't do anything
-Backed up by CCC after all the above happened and before the reinstall and Drive Genius before all the above happened
-Tried reinstalling via upgrade method, didn't work so restored from backup
-Tried Archive and Install, worked!
Now I've traded Macs with my brother and also upgraded the RAM on both. C'est nice!

BEWARE: Drive Genius 2.0.2 ate a partition. 2.0.2 is beta at best.

Before you hassle me about making backups, don't bother. A disk utility like Drive Genius should require backups for when unforeseeable occurrences (power losses, disconnection, etc.) happen. When the application crashes itself- there are more issues than just the data loss : stress of time loss to find a repair scenario that works or (if you have one) restoring a backup after repairing the drive (non-productivity, messed up workflow which for a designer is just the worst because you completely lose your place in pipeline), financial loss for a worthless application you will never trust again, general bad day feeling.
DO NOT DEFRAG!!!! I will never touch this software or anything from ProSoft again. I don't trust them and I think this 2.0.2 update is a horrendous step backwards from what was once a decent application for directory repair.
I can't believe in all my experience I made the mistake of purchasing/trusting Drive Genius 2.0.2 with my MBP.
Defrag is EXTREMELY dangerous. On a perfectly clean running MBP 10.5.2 with TechTool Pro reporting everything to be perfect I decided, hey, why not give a defrag a try- prosoft must have be legitimate in including this feature? NO!
No processes running at all other than drive genius and system processes Drive Genius crashed at 59%. The crash corrupted the directory structure to the point that Disk Utility cannot mount the drive or repair citing "B-Tree" problems. Disk Warrior cannot rebuild and cannot see the drive otherwise. Thank God this was an external drive but I still have lost 460GB of data and to say I'm furious is an understatement. These files are my personal data (graphics, renderings, movies, etc, etc). As many people know who work in design, working from a MBP is tricky without large external drives. Backing up several of these is **** and often neglected. Maybe this will teach me a lesson though ...
I can understand Drive Genius 2.0.2 saying that power failure can cause data loss in the warning before you defrag, but, when Drive Genius itself is crashing and destroying a partition I just can't forgive. This application is a POS. If Apple is really using this at the Genius Bar I'm going to think twice about ProCare in the future.
A disk utility application that crashes itself (log shows this) is frightening. What was intended to optimize a computer has now cost me several hours without any avail. I am about to throw in the towel and accept responsibility in being stupid enough to run software like this.
Maybe ProSoft should have considered spending more time on the application than the lame 3D interface which just escapes me as having a purpose or benefit in a disk utility. It just seems against logic to have 3d Graphics running during any disk process. I don't want it. I want a graph of the progress ... IF ANYTHING.
I highly advise discretion in using this application. Save yourself the money and stress. This release is worhtless.

I fully concur with this post. Drive Genius is a piece of expensive "crap." No, I did not back up my drive because I did not know how and couldn't find a "simple" solution at the time, until I found Superduper nearly a year later. DG "defrag" app wiped out my pictures and I have NEVER been able to recover them even tho' I have kept the drive available until a good recovery app comes along. DG documentation is as useless as their 'support.' I bought the app from OWC and haven't been back since. Once burned, I NEVER go back. That's my way of a protest!
The lesson in this, for me, is to NEVER defrag your drive on OS X, no matter what the documentation says. It shouldn't even be offered as an option.
Currently, I'm having trouble with Disk Utility resizing a partition. The documentation simply doesn't tell how to do it to make it work successfully. This feature is one reason I bought Leopard. Now it doesn't work for me. The one good thing is that it didn't erase the data on my primary drive, but the the partition I wanted to resize is now lost to me. In my view, this feature is also "beta." Why does ANY software developer design an app without thoroughly testing it? That's just like starting a preemptive war without checking out the consequences. Bummer!!!

How to completely uninstall Drive Genius, OS-X 10.6.8

Mac Pro running OS-X 10.6.8.
In February 2012 I purchased Drive Genius 3.1.1 from Other World Computing. Tried it. Not much use to me, so I forgot about it.
In September 2014 I "upgraded" to Drive Genius v.3.2.5 but it would not run on my machine, so I forgot about it.
At some later time I realized that the computer was not going to sleep despite the System Preference setting. I could put it to sleep manually.
I inquired on the net why this was happening and serendipitously found complaints about Drive Genius being very difficult to un-install.
I looked at the Console logs and saw this pattern, repeated every 10 seconds:
Jan 2 10:18:09 MacPro com.apple.launchd.peruser.501[124] (com.prosofteng.DGMonitor[898]): posix_spawn("/Library/Application Support/DriveGenius/DGAgent.app/Contents/MacOS/DGAgent", ...): No such file or directory
Jan 2 10:18:09 MacPro com.apple.launchd.peruser.501[124] (com.prosofteng.DGMonitor[898]): Exited with exit code: 1
Jan 2 10:18:09 MacPro com.apple.launchd.peruser.501[124] (com.prosofteng.DGMonitor): Throttling respawn: Will start in 10 seconds
Jan 2 10:18:19 MacPro com.apple.launchd.peruser.501[124] (com.prosofteng.DGMonitor[917]): posix_spawn("/Library/Application Support/DriveGenius/DGAgent.app/Contents/MacOS/DGAgent", ...): No such file or directory
Jan 2 10:18:19 MacPro com.apple.launchd.peruser.501[124] (com.prosofteng.DGMonitor[917]): Exited with exit code: 1
Jan 2 10:18:19 MacPro com.apple.launchd.peruser.501[124] (com.prosofteng.DGMonitor): Throttling respawn: Will start in 10 seconds
etc. etc. apparently willing to go on forever.
I tried removing every trace of Drive Genius including in:
/Library/Application Support/DriveGenius (folder)
/Applications/Drive Genius 3.app (icon)
/Users/Library/Application Support/DriveGenius (folder)
/Users/Library/Preferences/com.prosofteng.DriveGenius2.plist (file)
/Users/Library/Preferences/com.prosofteng.DGAgent.plist (file)
~/Library/LaunchDaemons/com.prosofteng.DriveGenius.locum
~/Library/PrivilegedHelperTools/com.prosofteng.DriveGenius.locum
I even downloaded and installed the OSX 10.6.8 Combo Updater.
But, the every-ten-seconds" events are still happening.
How can I get rid of this thing -- whether or not it is the cause of the failure to go to sleep?

After a lot more work, the "repeated-every-10-seconds" messages seem to be gone now.
To review, I already deleted these folders and files:
     /Library/Application Support/DriveGenius
     /Applications/Drive Genius 3.app
     /Users/Library/Application Support/DriveGenius
     /Users/Library/Preferences/com.prosofteng.DriveGenius2.plist
     /Users/Library/Preferences/com.prosofteng.DGAgent.plist
I found this file and tried to remove it:
     /Users/jimp/Library/LaunchAgents/com.prosofteng.DGMonitor.plist
Dragging the file to the trash did not work. Trying to remove the file via the Terminal "rm" command did not work. Even doing
"sudo rm com.prosofteng.DGMonitor.plist" would not work, resulting in the message:
"rm: com.prosofteng.DGMonitor.plist: Operation not permitted" and the file was still there.
I used COMMAND-I to change the file permission to READ AND WRITE and then used the VI editor in Terminal to "comment out" every line of the file by adding a "#" at the start of each line. Then I wrote out the file.
I still could not remove the file---I don't know why--- but I suppose it is now inert and can't do anything.
Upon restarting, the Console log no longer shows those "every-10-seconds" errors.
I assume my problem is solved?
I have yet to determine whether the Mac Pro will go to sleep as it used to do.
Now I need to remember to NEVER TRY INSTALLING DRIVE GENIUS or other dangerous applications again.
I hope these notes are of some value to other Mac 10.6.8 users out there.

Beware if you plan to use Drive Genius with SL

After having SL installed now for nearly 2 weeks I decided to take a look at my HD and see if by defraging would speed thing up a bit. I already had Drive Genius (DG) installed when I upgraded to SL so all I had to do was update it to version 2.2.1. No problem. Last night I decided to defrag the drive because DG was reporting what looked like a messy HD. So I re-clone my drive then booted from it and started defragging. About 45 minutes into it I got a warning message in red lettering that said Warning your drive has crapped out on you....not literally but you get the gist of it. So I decided to run Disk Warrior 4.2, which repaired the drive..I thought. When I went to boot into the internal HD all I got was a ? mark at startup. So I then decided to put in the SL DVD and try a disk repair which failed. After several attempts with DW, DG, and DU I decided to erase and reinstall.
All is fine now but what an ordeal. I Don't think I'll try defragging again anytime in the near future.

No need to defra running Snow Leopard.
"If it's ain't broke, don't break it!"
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

MacBook Pro and Drive genius 2

I'e got a late 2009 17" MacBook Pro. When I try to boot from the Drive Genius DVD the computer just reset it self. When I restart the computer and press the C key it sounds if the computer is reading the disc. The screen goes black and the computer reboots, as you can hear the boot up sound. My Mac Pro boots fine from the disk so do not think it s problem with disc. My note book boots up fine from the disc containing the Hardware test when I hold in the D key. When I restart the computer with my Snow Leopard disc and I hold down the C key it boots fine from the disc. So do not thenk it is a problem with the notebook or dvd drive either.
Any ideas
Thanks
Freddie

Yes Freddie. You will need a copy of Drive Genius 2 on a disc with a later OS installed, or you can install Drive Genius itself on a bootable external drive (with an OS recent enough to use with your Mac - 10.5.7 or later).
Prosoft provide the ability to create an updated boot disc for use with later computers, but the necessary download costs you $5. See http://www.prosofteng.com/products/drivegeniusupdate.php
If you haven't already, and are running it from an external drive, you should also update your copy of Drive Genius 2 to the current version (2.3), also available from the ProSoft download site linked to above. The earliest version that is compatible with Snow Leopard is 2.2.1.
Cheers
Rod

Drive Genius shows a streak of stupidity and screws up my hard drive

I tried defragging my hard drive (so I could install something in Boot Camp) with Drive Genius (from a 10.5 partition on my external drive), and suddenly it stops. I try again, not noting the error message, and I get:
FATALDISKERROR: Overlapped extents found (extent 2 overlaps extent 1 by 1189 blocks)
I have no idea what to make of this, and so I try everything in the repair section of the app. Repair and Rebuild only show:
Repairing volume...
Checking Journaled HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Incorrect block count for file iNode386845
(It should be 2 instead of 1)
Incorrect block count for file iNode386846
(It should be 1 instead of 3)
Incorrect block count for file iNode386850
(It should be 1 instead of 14)
Invalid extent entry
Invalid node structure
Volume check failed.
Checking for errors in the extents map...
Rebuild Failed.
I'm currently cloning my MacBook's internal drive to an image. Hopefully someone knows how to fix this mess.

Eh, crap. Forgot to close this thread.
Anyway, I was bored enough to outline this problem:
-Tried using Drive Genius to defrag internal drive, but it failed horribly somehow and caused many problems that started this horrible mess
-Used a Maintenance partition on external drive full of utilities and crap during this "incident"
-Disk Warrior fixed that, but moved files from their original spots to /Recovered Files, most of them are Xerox printer things located in /Library/Printers/Xerox; both those are deleted (Secure Empty Trash), will have to reinstall those
-AppCleaner complains about there not being a "/Library/Application Support/AppCleaner/AppCleaner Daemon" and doesn't let MB start up, making the directory and chmod 777-ing it, didn't do anything
-Backed up by CCC after all the above happened and before the reinstall and Drive Genius before all the above happened
-Tried reinstalling via upgrade method, didn't work so restored from backup
-Tried Archive and Install, worked!
Now I've traded Macs with my brother and also upgraded the RAM on both. C'est nice!

Is drive genius 3 compatible with mountain lion

My mac keeps freezing and I would like to use drive genius 3. Is it compatible with Mountain Lion 10.8.2

The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Drive Genius 2

On my Mac with OSX Tiger, which one if these is safe to run on my iPods?
-Drive Genius 2
-TechTool Pro 4
-Disk Warrior 4
-Disk Utility ( OSX Tiger )
Thanks
- Bill

An iPod is just a hard drive from the perspective of these tools. I would say they are all safe to use.
Having said that, I own TechTool Pro and Disk Warrior (and obviously Disk Utility), and the only one I have used on an iPod is Disk Utility. The reason is because if there is a drive-related problem with the iPod, I don't bother using Disk Warrior or TechTool Pro to fix the problem. All of the files on my iPod's drive are already in iTunes, so I don't need to repair, save, or recover anything. In the worse case scenario, you reformat the iPod using Disk Utility, Restore in iTunes, and re-sync your media files in iTunes. Hopefully, everything works again and the drive is not failing.

Drive Genius 2 and utilities folder

Hi there
1) I am hopping some one called help me with Drive Genius 2. I want to initialize the disk. But the problem is that there are two options one is “Apple Partition Map” the other is “GUID Partition Table”. Don’t know which one to choose, what do they mean? I am using a three year old iMac and want to reformat an external USB drive.
2) Something else I would like to know about the utilities folder in the app folder on the Mac. All of the utilities that came with the Mac are missing. Don’t know where they have gone but “About this Mac “ and the more info button is greyed out and cant be pressed. The info I think was in utilities folder which is now missing. How do I get the utilities back, can I get it from the Mac OS X disc that came with the computer? Don’t want to install the how system, is there anyway I can just get utilities from the disc?
Thanks for any help

Thanks for the info
I have Pacifist and I thought it had worked but on the Disk utility, system profiler, and terminal are crossed out and when clicked on it says "You can't open the application "System Profiler" because it is not supported on this architecture". What does this mean and can I get it working again?
Thanks for your help

Drive Genius cd will not boot on my pismo

Greetings everyone,
I'm trying to boot Drive Genius 1.5.3 cd on my pismo which has 10.4.11 and I can't get it to boot from the CD. I load it, restart and hold down the "C" key, but it doesn't boot. Any suggestions would be appreciated.
Thank You.
Marco

Great news Marco, thanks for the Stars.
You might not of heard of this great fixer upper, so I'll mention it here...
Might give a try with Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
After installing, reboot holding down CMD+s, then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 5 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 5 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
As long as you don't have a USB connection in tandem with a UPS, which can cause problems.

Mac cant start: Operation not permitted 0xC001 - defrag - drive genius

Hi
My iMac from late 2006 was getting slow, so I thought I'd try Drive Genius 3 and defrag it. I ran Disk Utility to check it was fine and made Drive genius check it out too. All ok, but 66% fragmented. I boot up on Drive Genius and start the defrag - it runs and extimates 15 hrs to complete. Next morning I have a message on the screen that it has failed. I try to restart but I cant - I get the chimes and then a grey screen prompting me to restart. I have tried Drive Genius again - I can verify and repair the disk - no problem but still it wont boot. I cant select my c drive as startup disk - it has gone. I have tried Rebuild, but that failed. I tried booting from the Leopard disk but none of the utilities in there can help - ran Disk Utility again, no probs, but cant mount the drive.
What more can I try to get it up and running? I'm quite surprised at this failure having checked everything beforehand with no bad noises
regards
Michael

What drive is this? There is no "C" drive in OS X. Is it a Mac formatted drive or a Windows drive?
Enable Finder to Show Invisible Files and Folders
Open the Terminal application in your Utilities folder. At the prompt enter or paste the following command line then press RETURN.
defaults write com.apple.finder AppleShowAllFiles TRUE
To turn off the display of invisible files and folders enter or paste the following command line and press RETURN.
defaults write com.apple.finder AppleShowAllFiles FALSE
Alternatively you can use one of the numerous third-party utilities such as TinkerTool or ShowHideInvisibleFiles - VersionTracker or MacUpdate.
The above only makes invisible items visible but doesn't fix anything, although sometimes revealing invisibles, then turning off invisible files can fix a file that's lost visibility. Let me know. You can try something else if the above isn't helpful.

Recurring drive integrity problems

Hi all,
Ive had Drive Genius installed on my comp for a while now, which i do recommend btw! Its surprisingly useful...
Anyway, recently my HD seems to be having a lot of drive integrity issues, DG has a little icon at the top right of the screennext to where the aiport/bluetooth/date and time things are that changes colour whenever a problem is found.
The warning is coming up at least once every few days, and if i boot up from the OS X install DVD and run disk utility it does say there is a problem (usually its a case of one thing is off by 1 or something, i cant remember off the top of my head) and fixes it, however ive found if i just restart the computer it seems to fix it.
Is something wrong with the HD for it to keep doing this, or is it something ive installed that might not be agreeing with the computer?
Cheers!

If you have concerns about your hard drive's integrity you should use a utility that can pull the SMART (Self-Monitoring, Analysis, and Reporting Technology) log files from your hard drive and review them carefully. You can download SMART Utility from Volitans Software and use the demo mode to view the logs. If the SMART logs indicate there is a problem then back up your data and seek getting the hard drive replaced. If the SMART logs indicate that the hard drive hardware is OK then proceed with freeing up some hard drive space (I suggest having at least 75GB free on a 500GB HDD) to prevent performance issues.
http://www.volitans-software.com/smart_utility.php

Conflicts with Drive Genius 3 and Mac Pro Tower?

I have been having problems with my MAC for about 7 months. Becomes unresponsive and I get HD disk errors when I run Disk Utility. The only way to repair is to use the Disk utility on my Snow Leopard Install disk. I have been trying to figure out what is going on, and the only thing I can come up with is that there may be a conflict with the Program Drive Genius 3. Has anybody had any similar issues?

your first course of action is to back up any and all data that you have, especially from the affected drive
then, its to ascertain wether the drive is failing or if the system is corrupted. (follow the advice in the other posts)
if the system is corrupted, you just need to reinstall the system (fresh)
if the drive is failing, you can keep the system, by cloning it to another drive. Drive genius does this with the duplicate function. (if you hear about superduper or CCCloner, they do this too)
in any and all cases, when all this is settled, you should have a cloned copy of a working system on another drive (or two). Every month (or few), reclone (backup) your system. When you are about to install a system update, say from 10.6.6 to 6.7, clone before, then update.
you can have multiple systems installed. Each one on its hard drive, or even ten systems on the same hard drive, each one in its own partition, (though if the drive fails, those multiples wont help, on the same drive. Plus, in order to clone, you need different drive. Im just saying its possible.) I use an old 300GB drive partitioned 6 ways, with different cloned instances of various systems. You can choose which system to boot from in the 'startup' pane in system preferences.
for example, when 10.7 Lion comes out, the worse thing you can do is to outright install on top of the existing system. A new system might not work in the beginning for various reasons, hardware or software conflicts, unupdated drivers, etc Before the kinks are worked out, a person might have to go back to a previous copy. Boy, am i sure glad i had that up to the minute clone . . .

Drive Genius problems?

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