Drive in my Macbook Pro is not picking up dvd format.

The drive in my 17'-inch 2010 Macbook Pro is not picking up dvd format. If i put a game software or program disk it will pick this up and play... yet, if i insert a dvd or the disks that came with computer to restore to factory settings it will not... would anyone have any clue why and how i could fix this...Thanks

it sounds like your drive may be failing. You should set up an appointment with a Genius at an Apple store. They should be able to test it for you, let you know if the drive is failing.

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My MacBook Pro will not eject a DVD following viewing. Help?

My MacBook Pro will not eject a DVD following viewing.   Selecting EJECT
on the controller gives a message of "Supported Disc Not Available".   It is
in the drive and I need to get it out.   How might I proceed?   Thanks for any
help you can provide.

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:
     /usr/bin/drutil eject
If this fails then try this:
     Boot the computer into single-user mode. At the prompt enter the same command as used above.
To restart the computer enter "reboot" at the prompt without quotes.

Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numb

Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?

yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Thumb drive works on MacBook Pro but not on Mac desk top

I have bought two separate thumb drives that are MAC/PC compatible. They will work on my MacBook Pro but not my desk top Mac. Both are less than a year old. Desk top will read older thumb drives w/o problems, but not the new ones.

Model Name:          iMac
Model Identifier:          iMac11,3
Processor Name:          Intel Core i5
Processor Speed:          2.8 GHz
Number Of Processors:          1
Total Number Of Cores:          4
L2 Cache (per core):          256 KB
L3 Cache:          8 MB
Memory:          4 GB
Processor Interconnect Speed:          4.8 GT/s
Boot ROM Version:          IM112.0057.B00
SMC Version (system):          1.59f2
Serial Number (system):          QP05*****NR
Hardware UUID:          282E0143-F041-56A4-8A82-C*****A59
Is there anything else you need to trouble shoot this?
Melissa
<Edited by Host>

Just bought a PNY flash drive and my macbook pro does not read it. Any suggestions?

Have used other drives on my macbook pro and they work fine. Just bought a PNY 32gb flash drive and my mac does not read eat. Any suggestions?

does the some thing happen wiht other flash drives? If it's isolated to just that flash drive then you need to contact PNY for support.

Macbook pro does not see internal DVD/CD drive

Our macbook pro 4,1 running OSX 10.8.5 (12F45) no longer seems to recognize the internal DVD/CD drive.
Both the ATA and Disc Burning listings for the MBP say there are no devices of that type listed.
This started when my wife attempted to play an audio CD-R which I had burned on my macpro 1,1 running Snow Leopard and using Itunes 11.4. The icon for the CD did not show up and the disk didn't play. It also would not eject. (She had just successfully played another audio CD-R which I had burned on my macpro). After some research, we found that the 'stuck CD' is a common problem and the solution that worked for us was cold starting with the trackpad button depressed while shaking the **** out of the computer (and giving it a few 'love taps') .... several tries without the physical encouragement failed before adding shaking ... then it ejected the CD.
So .... we were able to remove the offending CD, but when I tried one that had worked before, a commercially produced CD, it got stuck too and required the same draconian procedure to get it to eject.
I re-cold started the MBP with an empty optical drive and then brought up the Hardware Overview. It said there was no ATA device and no Disc Burning device. The device itself must be getting power, because when the CD was stuck, you could hear it trying to do something when you hit the eject key, and when we finally discovered how to force ejection, the mechanical sound associated with disc ejection could be heard.
I seriously doubt that the optical drive has just stopped working. Instinct tells me that the attempt to read an audio CD that was somehow incompatible caused the opsys to be configured in a way that makes it unable to communicate with the optical drive directly. Any suggestions on how to investigate this, possibly from the Terminal, would be greatly appreciated.

Thanks Joe - but I have discovered how to free the stuck CD from the drive.
The problem now is that OSX 10.8.5 does not recognize the presence of the optical drive at all. It does not show up in Disk Utility's list of drives/volumes and does not show up in the ATA or Disc Burning categories in the system profiler. For example, I can insert the system disc, which the drive accepts, but the install/utilitiy app does not fire up .... not initially, nor after I cold start while holding 'C'. The system doesn't see it.
Applecare was willing to try to assist me for free, but the agent, after helping me run the Disc Utility from the cold start Recovery System, claimed it was a faulty optical drive. Though this is quite possible, I'm still skeptical and have a local mac guru coming to look at it (for a fee) on Monday, 2/9/15.
In some of my research regarding the stuck CD, there was mention that a CD programmed on a different drive (in a different mac) initiated the sticky CD problem, and implied that something about the CD corrupted something in the guts of the guts of the OS. But if true, Disk Utility, which likely communicates to the optical drive thru the OS, may not be able to see the drive. It'd be nice if there was some diagnostic software that runs on an intel mac that completely runs independently of the OS but with full privileges to directly query the hardware I/O channel(s) that directly talk to the optical drive. If you know of such an animal, that would be helpful and might save me from buying a new optical drive when it's really a system corruption problem.
David

Using the internal drive on a Macbook Pro or not?

I am having one external esata disk and two seperate FW800 disk. Where should i put my scratch files? On the internal disk? Should I avoid using the internal disk for a video stream and leave it to accessing the system and Final Cut Pro (6.06) only or can it come into other use as well?
The setup is a MBPro 2.4 Ghz with 4GB of ram.

On my 17" MacBook Pro I use the eSata port for Black X Duet Hard Drive Docking station where I put 2 1TB Hitachi internal drives. They are swappable and are about $80.00US. I use the USB port for my system backup and a G-force 500 MB bus powered portable drive on the FW800 port just for the heck of it. It works out really well for me.

The dvd drive in my macbook pro will not read any disk.

The dvd is a MATSHITA DVD-R UJ-868. The disks (CD or DVD) all show up as blank disks. Some will not eject. Some will try to run. I can hear it try to access the disk but it never gets up to speed. Is there some way to check the drive to see what the problem is?

It's probable that you have a bad DVD drive. You can take it to an Apple Genius to see if they can fix or repair it (if it's under warranty). If it isn't, you can replace the DVD drive with a hard drive or a new Super Drive by yourself (it's a tiny bit technical). If you're still on warranty or have the extended AppleCare, you can get it fixed.

New FAT32 flash drive works on Macbook Pro, but not on my iMac?

Both Macs are updated to at least 10.6. Yet the brand new flash drive fails to even show up on my iMac and it is not in disk utility either.
Thoughts? Thanks!

I called Adobe and they, without exaggeration, told me that they couldn't support Spry items and that I had to go the this forum for answers. What BS!
Its not the first time I hear that. Its clearly a Dreamweaver issue instead of Spry issue.
In design mode, if you hover over the inserted menu bar, does it get a blue color? If yes, what happens if you click the blue label "Spry Menu Bar: Menubar{x}"? It should display in the properties panel.
If not could please provide us with a screenshot?

My MacBook Pro does not read burnt DVD

Hi guys,
Does anyone of you alredy encountered the following problem with your optical drive (Matshita DVD-R UJ 857):
- Perfect CD reading/recording
- Perfect original DVD reading
- Perfect DVD burning
- No or almost no burnt DVD reading.
This is becoming nasty since you back up your stuff on a blank DVD (verbatim DVD-R) but cant read them back...
Anyone out there that has the same pityful problem?
Let me know,
.M

I too am having this problem. I spoke with Apple Support and they basically said "if it reads the DVDs we provide then it's not broken". What a joke.
The DVDs I am having problems with are all from commercial software that I purchased, but they are not pressed discs. They are DVD-R or DVD+R (not sure which). The discs do not read on my 15" MBP, but read just fine on my 15" PB and on my desktop Windows system. To me it seems that the new SuperDrive is not so super after all.
Hopefully Apple will hear from enough of us that this is a problem, and then maybe they will actually do something to fix it.
Cheers
-- Bennett

MacBook Pro do not read photo dvd recorded in multiple session in Windows

I have 20 photo dvds recorded in my pc in multiple sessions.
When I open the dvd using finder it only shows some of the folders not all of them. If I open the same dvd using parallels with windows xp it shows everything.
Is there any way that I can read the complete dvd?
Thanks for your help!.

Hello smuzak09,
Thanks for using Apple Support Communities.
From your post I understand that your trackpad is moving around on its own, and tracking erratically. To troubleshoot this issue I'd like you to please follow the steps in the article below.
Trackpad or Magic Trackpad is jumpy or erratic
Take care,
Alex H.

Will my MacBook Pro play a Region 1 DVD format?

I am wanting to buy a DVD from overseas and I'm not sure if it will play on my Mac Book. It says the DVD is from Region 1 which means it will only play in the US and Canada but I was wondering if that included my Mac DVD player aswell.

Amy,
It will play it but it will switch your region code to 1. You can only change your region code 4 times and then the drive will lock to the last region code. I wouldn't do that.
Regards,
Captfred

Macbook Pro 15" Need to Replace DVD drive

I was wondering where I could go to either purchase a new Matshita DVD-R UJ-857 drive for my macbook pro, or a comparable slot-DVD drive. It is out of warranty, and I would rather install it myself to save cash on installation, because I am knowledgeable in computer building. Will apple sell this part, if not, where can I go to purchase it/what drives will fit properly?
Thanks!

This is a compatible drive.
http://store.fastmac.com/productinfo.php?cPath=10_2_33&productsid=336
Good luck!

2014 MacBook Pro will not connect to printer/scanner

Hello All,
My 2014 MacBook Pro is not picking up my wireless printer (HP LaserJet Pro MFP M127fw). Even when I connect the printer to the computer it doesn't pick it up so that I can scan documents. Printing is fine - I can't scan anything.
Thanks in advance for the help,
Brienne

Hello jarynthebear,
The following article provides steps that can help identify the source of the issue.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Cheers,
Allen

The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?

I have recently switched from a PC to a MacBook Pro.
I have a large number of documents and photographs on a multiterrabite external drive, backed up on a second multiterrabite external drive.
Both external drives are formatted for MacIntosh. This has been verified by agents at an Apple store and also at Best Buy in two different cities.
This is the problem:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
Thanks!
Roderick Guerry
[email protected]

Roderick Guerry wrote:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
No, this is a philosophical difference between Apple and Microsoft. Apple believes that it's dangerous to cut a file in case the user never pastes it; in that case the file is lost. Microsoft seems to not have this problem (if I remember Windows correctly) because they don't delete the originating file if it's cut but never pasted.
Even though Macs have a lot of keyboard shortcuts, philosophically Macs have traditionally been mouse-first. This applies to file copy operations. In your case, what a Mac user would do is open the source window, open the destination window (on your second drive), and then Command-drag the selected files from the source to destination window. This is because a normal drag would leave the originals behind, while adding the Command modifier key tells OS X that this is a Move, not a Copy, so don't leave the originals behind.
(In addition there are different rules for drag-copying within the same volume or between different volumes. If you drag between two folders on the same volume, the files are moved. If you drag between different volumes, the files are copied unless you hold down Command to delete the copies on the source volume.)
Roderick Guerry wrote:
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
Two problems in this case. First, batch file renaming is not built into OS X unless you build something with Automator. However, there are many utilities that can do batch file renaming which you can find at macupdate.com or on the App Store. Since I work with media I often batch rename using one of the media managers I have lying around like Media Pro or Adobe Bridge (comes with Photoshop).
iPhoto is a database front end designed to shield the file system from the consumer and let them concentrate on creativity and sharing. As such it is often a poor choice for managing files directly. When you "transferred the photographs" chances are you moved the originals, not the ones iPhoto edited which are stored in a hidden folder.
Roderick Guerry wrote:
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
There will not be a way to do it exactly like Windows. As described above, there are ways to do it "the Mac way." If it is possible to remove judgment on which way is "better" you might find the Mac way to be acceptable, but of course sometimes we simply prefer what we're used to.

Drive in my Macbook Pro is not picking up dvd format.

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