Drive not accepting discs readily

I recently went to put a disc in my macbook's drive (rev 1). I was suprised by finding what i though to be a disc in the drive ... but after further inspection, the drive was empty, I had to almost force the disc in, it no longer glides in. This MacBook is a month out of warranty. It has had almost every part changed on it under warranty since I got it... any suggestions what to do. The drive is reading discs, but I am rather disappointed with it's performance... I have always wanted a DVD burner. If I cannot simply fix it, is it possible to install any ATAPI burner I want or are there certain limitations?
Morgan

Even if you can find a firmware update or alternative firmware to install in your drive, it isn't going to affect a physical obstruction to inserting a disc. You have a hardware failure, and replacing your drive is the thing to do.

Similar Messages

  • Hard Drive not accepting disc

    Recently I’ve had a problem with not being able to put a disc into my internal drive. It just won’t accept it and spits it right back out.
    I cannot clear the drive via my external keyboard’s eject button and only every once in a while via the laptop’s own eject button.
    It seems to me that the hard drive might be dying but I do have hope that there is some command or physical something I might do to keep it alive. Does anyone have an idea for me?
    I currently have the computer out of sight with an external monitor, trackball & keyboard attached to it.
    PowerBook G4 OS 10.4.8

    Mr. Kilo,
    Does your CD drive act this way with all disks that are inserted? I know when I have an older, kinda beat up, disk, the PB has a hard time reading it, and sometimes it just refuses. But if you are having problems with all disks, there may be something wrong with the drive, is it under AppleCare?
    Since you are using external everything on your PB, are you leaving it closed when you use it? I know keeping the PB closed can build up heat and can affect the internal components performance. Sometimes when I forget to open mine while connected to a display and keyboard it gets fairly warm.
    There are several ways to eject a disk that in the drive. One you didn't mention is to hit the <apple> and <E> keys. Hope this helps.
    Joel

  • CD Drive not Accepting Discs

    Hello,
    My iBook has suddenly stopped accepting CDs. Whenever I try to insert a disc, it makes a horrible crunching sound and the disc gets stuck about 3 quarters in. Occasionally, it gets almost completely in, but then won't eject and I have to restart the computer.
    There doesen't appear to be a disc stuck inside in the drive.
    The iBook is about 3 months old, but I can't seem to find the reciept or warrenty, so would hate to have to take it to get repair as I am guessing it would cost lots of money!
    Any advice, or suggestions greatly appreciated.
    Eleanor

    Most Apple resellers in my area are pretty accomodating. I would take it back and see what they say. If you bought it at an apple store they can probably look it up on their database. I would register with apple right away and then phone their tech support line.
    Also you can input your serial # here:
    http://www.apple.com/support/
    about half way down on the right side. This will give you some details about your computer.

  • Combo Drive Problem: Not Accepting Discs

    Recently, I swapped out a broken Matshita drive.
    The new slot-loading optical drive will not accept discs.
    What confounds me is that the drive (seems to) show up in the System Profiler:
    MATSHITA CD-RW CW-8124:
    Firmware Revision: DZ13
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    Burn Underrun Protection CD: Yes
    Write Strategies: CD-TAO, CD-SAO, CD-Raw
    Media: No
    If it is a power connection issue, would the device appear in the System Profiler?
    Anyone have a theory?
    iBook G4 Mac OS X (10.4.8)

    John,
    I agree with JeremyP, it sounds like your combo drive has serious problems & needs to be replaced. My guess is misaligned laser. If you live near an Apple Store, take it there to have one of the geniuses look at it. I had to have mine replaced when it rejected more DVDs than it accepted. It's refusal to accept CDs was probably not far off.
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  • Dvd player not accepting discs

    hi,
    have issue with dvd player not working at all..not accepting discs ,no sound etc?
    thankyou

    After some research I tried a suggestion from another forum to repair disk permissions - so far so good (at least the dvd i was trying to watch played no problem)
    I did see numerous posts in my travels where people had experienced exactly the samr thing that I had - is there a bug Apple???

  • My cd/dvd drive will not accept discs

    Last night I was burning some music to a disc from itunes... the first disc worked fine, then on the second I received an error message and now ever since the drive will not accept a disc (I can pop it in and it makes some noise and then kicks it out) and ideas

    hftvhftv, greetings;  Not at all.  One can utilize a lens cleaning DVD, shoot some compressed air in the slot or wrap a fine microfiber cloth (eye glass cleaning cloth)  around a stiff piece of paper or thin plastic and insert it gently inside the slot.  All of these techniques have had success in the past.
    Ciao.

  • Macbook Pro not accepting discs

    Hi all!
    I have a problem today with my Macbook Pro...
    It will not accept any discs. I can push the disc in almost all the way and it doesn't grab them as it should. I can hear a series of very faint clicks - but that's it!
    I tried resetting SMC - and drutil eject internal in Terminal - no difference.
    Is there anythign else I can try?
    Thanks!

    There is definitely nothing in the drive - and I very rarely use it...
    System report:
    MATSHITA DVD-R   UJ-868:
      Firmware Revision:          KB19
      Interconnect:          ATAPI
      Burn Support:          Yes (Apple Shipping Drive)
      Cache:          2048 KB
      Reads DVD:          Yes
      CD-Write:          -R, -RW
      DVD-Write:          -R, -R DL, -RW, +R, +R DL, +RW
      Write Strategies:          CD-TAO, CD-SAO, DVD-DAO
      Media:          To show the available burn speeds, insert a disc and choose File > Refresh Information

  • DVR KO5 Not Accepting Disc

    Hello,
    After reading numerous posts about the Pioneer KO5 I purchased and installed. Installation seemed to go well although disappointingly on the maiden voyage it does not accept any type of disc ....spits them out. I looked on system profiler and says: Dvd RW Dvr-KO5 "disc burning not supported" did I muck up and buy the wrong drive or is there a software download I am missing (haven't seen on any posts)
    Thanks in advance...

    Sadly I have decided to return the Pioneer DVR KO5. I can not figure how to change the jumper setting to make to ID O I don't want to attempt soldering as in a post I will pay more and buy from a vendor that guarantees drive support.
    Hard....very very time consuming lesson

  • DVD RW drive not reading discs

    Hey guys, I have a G61-210CA (HP Laptop) and the DVD RW drive no longers reads discs.  I have tried running the Mr Fix it tool which could not repair the problem.  I have tried uninstalling device from device manager and reinstalling it.  I have removed the upper and lower limits in an effort to solve the problem.  I am still having the same issue.  When I put in a disc it does not recognize disc.  The light comes on and the drive spins, it is just unable to read it.  Any suggestions?

    Replace the defective drive.

  • Read this for CD/DVD Drive with burning, missing drives, not seeing discs

    Seeing lots of the same posts with the same solutions being applied (mostly upper/lower control filters/MS Fixit)... so I thought I'd put this up for everyone.
    *Update* If this helps, please click the kudos to the right as I'm trying to gauge how effective this is. If you have the time to help the community, please reply stating what did or did not work.
    There are some helpful HP support articles that you may want to try before posting:
    If your drive cannot burn discs... or you can burn CDs but not DVDs (or vise/versa)... read this...
    Drive Cannot Write to Writable Discs (Windows 7)
    Drive Cannot Write to Writable Discs (Windows Vista)
    Drive Cannot Write to Writable Discs (Windows 98, ME, XP)
    Summary:
    1) Try different discs! Cheap discs can be hit or miss. Find a disc brand and type that works best.
    2) Try burning at a slower speed (not the best option, but can often get the job done if the laser is fading).
    3) Remove drive from Device Manager and remove upper/lower filters (see below).
    4) Use MS System Restore to go back to a time when it was working.
    5) Use PC-Doctor/HP Hardware Diagnostic software to check for a bad drive.
    6) If the drive is not bad - save your files and use HP Recovery to put the system back to the beginning.
    If your drive cannot read discs; CDs or DVDs or both...
    Drive Cannot Read Discs in Windows 7
    Drive Cannot Read Discs in Windows Vista
    Drive Cannot Read Discs in Windows 98, ME, and XP  
    Summary:
    {restart the PC at least once to see if the drive shows up on boot}
    1) See if the drive is listed in Device Manager (look for problems if it is).
    2) Check autoplay (skip if you don't use).
    3) Make sure a bad disc isn't knocking out the drive (an operating system mounts discs as drives and things can get screwed up).
    4) Try reading the disc from a command prompt environment (outside of Windows).
    5) Reinstall drive from Device Manager (if drive is listed). {I'd replace this with bigger process of remove upper/lower filters (see below)}.
    6) Use MS System Restore to go back to a time when it was working.
    7) Use PC-Doctor/HP Hardware Diagnostic software to check for a bad drive.
    CD/DVD drive is missing (not in Windows Explorer or My Computer or in burning software)...
    CD/DVD Drive is not Detected (Windows 7)
    CD/DVD Drive is not Detected (Windows Vista)
    CD or DVD Drive is not Detected (Windows 98, ME, or XP)
    Summary:
    1) See if the drive is listed in Device Manager (troubleshoot based on what you see).
    2) Reset Power: Unplug power cord, press Power button for 10 seconds.
    3) Check power and data cables attached to the drive and look in the BIOS for the drive name.
    4) Remove upper/lower filters (see below).
    5) Reinstall burning software
    6) Get and CD/DVD drive firmware updates if available (to prevent missing drives in the future (I assume)).
    7)  Use MS System Restore to go back to a time when it was working.
    Stuck Drawer...
    Opening a Stuck CD or DVD Drive Tray
    Summary:
    1) Press eject button on case, on drive, button on keyboard (if exists).
    2) Right-click drive icon in Windows and select Eject.
    3) Turn off PC and inert a straightened paper clip into the manual release hole on the drive.
    4) Check the power cord on the back of the drive.
    MS FIXit, Resetting Upper and lower Filters (XP, Vista and 7)
    First... try to use the MS Fixit (for Vista) if you are on the computer having the problem)...
    Microsoft Fix it Solution
    Otherwise, here are the manual steps (overview):
    1) Uninstall the CD/DVD drive in Device Manager and DO NOT RESTART the computer. 
    2) Uninstall your CD burning software (make sure you have the installation disc or you can resinstall from Start, Programs, PC Help and Tools, Recovery Manager (or Driver/Application Recovery). If you don't have the installation discs, skip this step - it might still work).
    3) Open the registry editor (Start -> Run -> enter Regedit) ... might want to make a backup of the registry at this point.
    4) Open the following keys:
     + HKEY_LOCAL_MACHINE
     + SYSTEM
     + CurrentControlSet (or the current control set with lowest number if that is all that is listed)
     + Control
     + Class
    5) Select 4D36E965-E325-11CE-BFC1-08002BE10318. It has to be this exact key - make sure you can see the last numbers!!!
    6) Delete the UpperFilter and or the LowerFilters value in the right window if either exists.
    7) RESTART the computer - this step is important. Wait for Windows to find and install the CD/DVD drive you removed earlier.
    8) Reinstall your burning software and restart the computer again.
    Message Edited by GarenT on 10-07-2009 06:32 PM
    Message Edited by RasterBlaster on 11-30-2009 03:51 PM
    ... an HP employee expressing his own opinion.
    Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

    That's why you want to make a backup of the registry. If you didn't make a backup, use MS system restore to go back. The only values you should remove are UpperFilter or LowerFilter - one or both may be in there and can be removed. If neither value exists, then that is probably why you can't burn and Windows is not recognizing your drive as a writable drive.
    ... an HP employee expressing his own opinion.
    Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

  • Dvd drive wont accept disc

    Please Help,
    My brand new 4 day old Macbook's dvd drive won't accept a dvd. Has anyone run into this yet ? Any easy fixes ? or does the drive need to be replaced ? Any help would be appreciated. Thanks

    1.
    Go into Spotlight from the top of your MacBook on the menue bar.
    2.
    And search for "CDs & DVDs" (It's also in the System Preferences)
    Click on it and a small CDs & DVDs window will pop up with options of what happens when you insert a disk into the drive
    3.
    By then, try inserting a disk in (while that window is open. This kinda wakes up your drive to accept the disk). It should accept it.
    4. If nothing happens, then manually open the program that should be opening when you insert the disk or go to Finder (Eg. if it's an audio disk, then open iTunes)
    5.
    If opening the program still does not activate the drive to start spinning the disk, then close the programs and windows you opened, and repeat step 1-4 and the disk should be spinning and automatically opening the proper program.
    Hope that helps!

  • Dvd drive not playing discs?

    I have a first gen macbook pro with a matshita dvd-r.
    i never plays any burned dvd's and it has issues with regular dvd's
    has anyone else had any problems? the dvd player on my sony PS2 works better than this one.

    I just received my MBP 2.33 Core 2 and I'm having issues playing dvds I created on my G5. The first one I tried played back for a little bit then DVD player locked up. Now I can't get any recorded dvds to play. Meet the parents even had problems at first, but on the second attempt it played good. I was doing something else in the bacground but this thing should be able to handel multi tasking! This is the new 6x DL drive not sure if you have the 4x or 6x or not but I'm guessing my problem is this faster drive. Tonight I plan on messing with it somemore to see if I can get it to work. It has me a little concerned right now.
    Wonder if this is just an isolated problem for us? Can anyone else comment on this issue? Thanks guys for any comments. They are appreciated. On the upside, I love my MBP core 2!
    MacBook Pro 2.33 Core 2, G5 1.8, iMac G4 800   Mac OS X (10.4.8)  

  • Combo drive is not accepting discs

    I have an iMac with 3.2Ghz Intel Cor i3.  Software is version 10.6.8
    I go to put in a disc (any type) and it stops where it usually pulls it in the rest of the way and there is resistance.  When I first did it the disc went in but came right back out.  It didnt seem to go in as far as usual before spitting out.  After that it wont go in at all. 
    I have tried DVD movies, application dics (aperture) and regular CD's and same response.
    I tried the eject button on the keayboard but no reponse and I am pretty sure there is no other disc in there.
    Any help would really be appreciated.  Packing this thing up and taking it to a mall is not a fun project.
    Thanks

    Maybe there is a CD or DVD stuck in the drive, first try:
    1. Restart the Mac holding down the mouse or trackpad button as the system boots.
    2. Open Disk Utility, select the CD/DVD in the sidebar and click the blue Eject icon.
    3. Launch the Terminal and type the following command:   drutil eject
    Now then if a CD or DVD pops out, try a different one to see if the drive is working.
    If not, reset the PRAM as per > Resetting your Mac's PRAM and try again.
    Now if it is still not working, go to > Apple - Support - Mac mini - Service FAQ

  • HD needs repairing but optical drive NOT reading discs.

    My problem is this: I have a June 2010 21.5" iMac which is out of warranty.   Disk utility says my HD needs repairing.  No problem, I have the original install DVD.   Trouble is my DVD drive has suddenly stopped reading discs! I rand Apple tech support for help and I asked them if I could simply buy a usb external DVD drive and re-install that way? Since I will also have to reinstall from DVD; Logic and Pro-Tools.   He said no!   Consequently I'm booked in for repair next week at an Apple store.
    Is that a way of Apple making money and I CAN actually repair the HD via an external usb hard drive??  Did he convince me to take it to an Apple store so they gain cash from me that way?
    Do I take it in for repair?  The Apple Tech Support guy gave me no clue as to how much this is going to cost.
    Or don't take for repair and buy an external usb DVD drive?
    I struggle with computers at the best of times!
    Any help greatly appreciated.

    I've used ancient Compaq "Multi-bay" external drives and a variety of other random-vendor external USB drives with Apple laptops and Apple servers, and they've worked.  In several cases, I was using the old Compaq drives because the integrated DVD drivers were dusty or had failed — DVD drives of all sorts can and do fail, Apple, third-party and otherwise — and the Compaq drives were handy.  That Compaq Multi-bay drive booted an Apple Xserve Intel box with a bad slot-loader, too. 
    If one drive fails, debugging suggests trying a different drive.
    If you don't want to be concerned about compatibility, order one of those (not cheap) Apple external DVD drives.  I now have a couple of those around, and they work.
    It's quite true that newer Apple laptops don't have DVD drives, though most of these systems offer a recovery partition on the disk, the ability to create external recovery partitions on the device of your choice, newer ones have Internet-based recovery if you're lacking a drive (booting from Apple's servers via the Internet), and the Mac boxes I've tried will boot from various random USB devices including the old other-vendor DVD drives, and from the Apple external DVD drives.  With another Mac with a compatible wiring connection (Thunderbolt and cable on newer Mac systems, and FireWire and cable with a pair of older Mac systems), Target Disk Mode (TDM) can be used.  The installations can also be copied to other hard disks, and it's also possible to network-boot most any Mac system, if you have a server around.  And there's also the remote disk installations that some Mac systems can offer.   Put another way, there are various and good alternatives to device-integrated DVD drives.
    DVD is an old and mechanical technology, and it's variously a flaky one.  Given a choice, I'd rather boot OS X off an external hard disk or solid state or flash device or via TDM, just because it's faster and more compact.  This because I'd rather not carry around the weight and volume of that DVD drive all the time, on the off chance I might sometime eventually need to recover.  But an external random DVD device does work, too.
    As was mentioned else-thread, there is no special chip required in the drives.  Given the command set and status-level differences from drive to drive I've seen and given the failure rates I've witnessed with DVD and CD drives from all vendors including Apple, I wouldn't expect every drive to work, but I've seen nothing that Apple does here that would prevents a random drive from working.  And I've used random drives...

  • Lacie d2 drive not ejecting disc

    I have an odd problem with my Lacie d2 drive, when I put in a disc, any type of disc ...
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    my disc utility to eject the mounted disc.
    This is a new drive and I'm just not sure if this is something common for externals on Imacs.
    I checked out Lacie's website to see if maybe there was a firmware up-date but, all I could see was
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    I'm wondering if maybe I should exchange it or not, is anybody else having this same problem ?
    Thanks
    James

    Just to reinforce what inandoutofgrace said, I too, have an older LaCie D2 external optical drive and yes, the eject button on the enclosure does not usually eject the disks as expected. Nor will the eject key on the Mac's keyboard. Whenever I've used that burner, I've had to drag the disk's icon to the trash to get it to eject . . . which it always does when done that way. Other than that, the burner has worked fairly well most of the time. And yes, the descriptions of the updates on the LaCie website are a bit hard to decipher.
    One day in the near future I will probably get another external burner because of my experiences with LaCie and it won't be one of theirs. I will most likely go with one from OWC (Other World Computing) which is an online Mac peripheral and RAM vendor. I've used several of their products (RAM and external hard drives) over the years and have never had the slightest issue with any of them. They are all just ticking along. When the time comes to replace the LaCie, I'll just see what they have to offer in the way burners.
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